Etihad Guest/Oman Air Redemptions
#1
Original Poster
Join Date: Oct 2010
Programs: BA GOLD, EY, OZ
Posts: 15
Etihad Guest/Oman Air Redemptions
Hello
I've been enquiring with EY about redeeming miles for flights on Oman Air. They can check availability but cannot give me the final cost of the taxes/charges etc, until I go ahead with the booking because partner redemptions "are complicated". They advised I check the taxes on a revenue flight. I asked if for redemptions I would have to pay for fuel surcharges and they couldn't tell me. I checked on Oman Air's own website as well as the ITA Matrix and other sites, which include the fuel surcharge. I know that EY does not charge this for its own flights, but I understand this could be different if they are booking a partner airline's flights. I've been unable to check what Oman Air charges for their own redemption flights in such a scenario.
Does anyone have any experience with this that can advise what I can expect? If it helps, I am looking at a one way flight in Business between MCT and LHR.
Thanks in advance.
I've been enquiring with EY about redeeming miles for flights on Oman Air. They can check availability but cannot give me the final cost of the taxes/charges etc, until I go ahead with the booking because partner redemptions "are complicated". They advised I check the taxes on a revenue flight. I asked if for redemptions I would have to pay for fuel surcharges and they couldn't tell me. I checked on Oman Air's own website as well as the ITA Matrix and other sites, which include the fuel surcharge. I know that EY does not charge this for its own flights, but I understand this could be different if they are booking a partner airline's flights. I've been unable to check what Oman Air charges for their own redemption flights in such a scenario.
Does anyone have any experience with this that can advise what I can expect? If it helps, I am looking at a one way flight in Business between MCT and LHR.
Thanks in advance.
#4
Original Poster
Join Date: Oct 2010
Programs: BA GOLD, EY, OZ
Posts: 15
For the benefit of anyone else that would like to know the answer, having now booked the flights, Etihad charges only part of the fuel surcharge. ITA Matrix quotes for a one way redemption MCT-LHR on Oman Air:
Oman Passenger Service Charge (OM) OMR 5.000
(YQ) OMR 99.500
Etihad charges (along with the 42,000 miles required):
OMR 5.000 OM (EMBARKATION TAX)
Taxes/Fees/Carrier-Imposed Charges OMR 69.500 YQF (SERVICE FEE - FUEL)
Total Fare OMR 74.500
Oman Passenger Service Charge (OM) OMR 5.000
(YQ) OMR 99.500
Etihad charges (along with the 42,000 miles required):
OMR 5.000 OM (EMBARKATION TAX)
Taxes/Fees/Carrier-Imposed Charges OMR 69.500 YQF (SERVICE FEE - FUEL)
Total Fare OMR 74.500
#5
Join Date: Aug 2009
Location: 2000 miles from somewhere
Programs: EY Gold, GF Gold, IHG Plat, UA Gold
Posts: 58
Etihad Redemptions on Omani are a marketing lie. I spoke to 3 Etihad agents at length. We tried to book 17 different dates on 3 different routes. One came back as available. Then the sales agent went 9 months in the future, what was available was flighs only in business class. No economy seats were offered. The routes we checked were BKK -MCT, DOH-MCT and MCT-DXB.
One agent told me he has never successfully booked an Omani ticket, except on business class. He says, for booking Etihad miles on partners, AA works great, Virgin Austraila works fine, Bangkok Airways works well and so do one or two others.
We are basically wasting our and the agent's time by asking for Etihad redemption on Oman.
I asked him what routes have success in booking Etihad miles on Omani in economy and he said he has not had one. (although he did find a business seat available at 4am in the morning from DOH-MCT) . He said Oman Air doesn't release much inventory to Etihad.
One agent told me he has never successfully booked an Omani ticket, except on business class. He says, for booking Etihad miles on partners, AA works great, Virgin Austraila works fine, Bangkok Airways works well and so do one or two others.
We are basically wasting our and the agent's time by asking for Etihad redemption on Oman.
I asked him what routes have success in booking Etihad miles on Omani in economy and he said he has not had one. (although he did find a business seat available at 4am in the morning from DOH-MCT) . He said Oman Air doesn't release much inventory to Etihad.
#7
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
If you read the various threads here on partner redemptions, it sounds as if they are not only subject to some tight capacity controls (almost no availability) but that for some time there appears to be a technical glitch in the EY systems that results in none at all being shown as bookable to EY telephone agents. I've been in this forum for about a year now and don't recall recent (as in past 6 months) reports of ANY partner bookings. There are at least four threads talking about spending significant time on the phone and never finding a single date of availability for one partner or another for months on end. Good luck, you'll need it.
#8
Join Date: Jun 2013
Posts: 531
If you read the various threads here on partner redemptions, it sounds as if they are not only subject to some tight capacity controls (almost no availability) but that for some time there appears to be a technical glitch in the EY systems that results in none at all being shown as bookable to EY telephone agents. I've been in this forum for about a year now and don't recall recent (as in past 6 months) reports of ANY partner bookings. There are at least four threads talking about spending significant time on the phone and never finding a single date of availability for one partner or another for months on end. Good luck, you'll need it.
#9
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
We have been seeing this issue reoccurring in this forum as well, so we have contacted our team for an update on this. We just wanted to say, we are investigating this issue at the moment and will be back with an answer as soon as we know what's going on.
*JP
#11
Join Date: Aug 2014
Location: Frankfurt, Germany
Programs: Hyatt Globalist, Hilton Diamond, IHG Platinum, SPG Gold
Posts: 89
Any updates? Wondering if I can book DXB to MUS on Oman
#13
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,240
Experiences booking Oman Air with Etihad Miles?
Looking to book MCT-SLL-DXB next year.
Is the availability wide open or difficult to find? Is it difficult to get phone agents to do it or are they relatively competent?
Is the availability wide open or difficult to find? Is it difficult to get phone agents to do it or are they relatively competent?
#15
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
Anyone found any other countries where the taxes are low for biz redemptions on EY (or AB) using TopBonus points ?
Or any other airline for that matter !!
Or any other airline for that matter !!