Liability clarification for EC261 claim
May 13, 2025 | 7:40 am
#1
Original Poster
Join Date: Nov 2013
Posts: 79
Liability clarification for EC261 claim
Hi all. I'd like some clarification on an EC261 claim that Emirates have rejected today for my wife. She flew on EK10 LGW - DXB on 06/04/25, which was delayed by around 3 hours due to a scratch on the door (this is what they were told by cabin crew, I believe).
In their response, Emirates state "Our records reflect that the inboundaircraft sustained damage enroute by a foreign object and required essential engineering works to be completed on arrival".
Now that I've spoken to my wife and her family, they've clarified that it was the outside of the door that was damaged. Whilst I absolutely appreciate that a foreign object damaging an aircraft can be considered outside Emirates' control, I wanted to double check this here, as I am conscious that airlines don't always play ball with EC261 claims!
In their response, Emirates state "Our records reflect that the inboundaircraft sustained damage enroute by a foreign object and required essential engineering works to be completed on arrival".
Now that I've spoken to my wife and her family, they've clarified that it was the outside of the door that was damaged. Whilst I absolutely appreciate that a foreign object damaging an aircraft can be considered outside Emirates' control, I wanted to double check this here, as I am conscious that airlines don't always play ball with EC261 claims!
May 13, 2025 | 8:16 am
#2
Join Date: Oct 2005
Location: DUB / DXB
Programs: EK Gold, BA Gold
Posts: 2,581
Emirates have never paid out on any of the genuine EC261 claims that i have had to submit over the last 10 years of travel with them. Their standard policy seems to be reject the claim and hope you give up chasing it.
