Downgrade Refund
Nov 29, 2019, 7:16 am
#16
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
As has been said, you are entitled to 75% of the downgraded sector (not including taxes but including surcharges) under EU regulations.
Work out the percentage of the distance of the downgraded sector, and use this to calculate how much you should be refunded.
There are some examples on the EC261 thread on the BA forum.
ETA :- Now that I'm back on a proper computer...
MAN-DXB = 3518 miles
DXB-BKK- 3050 miles
So, the return is 13135 miles.
The DXB-BKK leg is 23.2% of the total.
Let's say the F return is £5000 not including government taxes.
23.2% of £5000 = £1160
So, under EC261 you'd be entitled to 75% of £1160 = £870
*I think
Work out the percentage of the distance of the downgraded sector, and use this to calculate how much you should be refunded.
There are some examples on the EC261 thread on the BA forum.
ETA :- Now that I'm back on a proper computer...
MAN-DXB = 3518 miles
DXB-BKK- 3050 miles
So, the return is 13135 miles.
The DXB-BKK leg is 23.2% of the total.
Let's say the F return is £5000 not including government taxes.
23.2% of £5000 = £1160
So, under EC261 you'd be entitled to 75% of £1160 = £870
*I think
No 75% for him.
Nov 29, 2019, 7:19 am
#17
Original Poster
Join Date: Oct 2005
Location: England
Posts: 135
Thanks, I will do a calculation for my trip upon return to the UK. I booked F out and J return so will have to juggle the figures to suit. By then EK might have come up with their figure, if not I will phone them. Would be very nice to receive something as posters on this thread and others I have looked seem to expect next to nothing.
Nov 29, 2019, 7:30 am
#18
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,036
OP has already advised us that this was a ticket between two points outside the EU and he is, of course, booked on a non-EU carrier. Thus, on both counts, EC 261/2004 does not apply and the refund will be calculated as per the carrier's own contractual obligations.
No 75% for him.
No 75% for him.
Nov 29, 2019, 8:45 am
#19
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,273
As the flight originated in the UK, EC261 should apply but EK might want to see it otherwise as they are not known to be consistently sympathetic to EC261 (read: 'they might try to weasel out of it using 'DXB/BKK does not fall under EC261' as an argument). So it is not completely irrelevant to mention the less favourite option as well. But on the face of hit I agree that EC261 should apply.
Nov 29, 2019, 8:49 am
#20
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Nov 29, 2019, 8:54 am
#21
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,036
Nov 29, 2019, 9:15 am
#22
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,617
The flight was MAN-DXB-BKK which is covered by EC261.
Nov 29, 2019, 11:01 am
#23
Join Date: Jun 2016
Posts: 581
I believe you've got OP mixed up with another user who posted their experience with EK downgrade reimbursement
Nov 29, 2019, 4:44 pm
#24
Suspended
Join Date: Nov 2019
Posts: 12
OP flew MAN-DXB-...., you're confused and not helping the OP with this post.... Indeed, however, you are right that neither DXB nor HKT will likely be joining the EU anytime soon...
Nov 30, 2019, 4:42 pm
#26
Original Poster
Join Date: Oct 2005
Location: England
Posts: 135
Seems as though I applied too early and need to reapply after my return journey, this is part of their computerised reply I received today.
"Request you to send refund request once the ticket is fully flown"
My fault as this is new to me.
"Request you to send refund request once the ticket is fully flown"
My fault as this is new to me.
Dec 1, 2019, 3:40 am
#27
Join Date: May 2013
Posts: 6,349
Where connecting flights are involved, courts have generally ruled this to be in scope of EC261 even where the connecting flight is on another airline.
I do wonder why people try to sound authoritative and advise others without having a proper grasp of appropriate legislation.
Dec 1, 2019, 11:49 am
#28
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
A flight from MAN-DXB-BKK is covered by EC261 and if a refund is not forthcoming then OP can take action via arbitration scheme or MCOL.
Where connecting flights are involved, courts have generally ruled this to be in scope of EC261 even where the connecting flight is on another airline.
I do wonder why people try to sound authoritative and advise others without having a proper grasp of appropriate legislation.
Where connecting flights are involved, courts have generally ruled this to be in scope of EC261 even where the connecting flight is on another airline.
I do wonder why people try to sound authoritative and advise others without having a proper grasp of appropriate legislation.
Dec 1, 2019, 6:32 pm
#29
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,036
A flight from MAN-DXB-BKK is covered by EC261 and if a refund is not forthcoming then OP can take action via arbitration scheme or MCOL.
Where connecting flights are involved, courts have generally ruled this to be in scope of EC261 even where the connecting flight is on another airline.
I do wonder why people try to sound authoritative and advise others without having a proper grasp of appropriate legislation.
Where connecting flights are involved, courts have generally ruled this to be in scope of EC261 even where the connecting flight is on another airline.
I do wonder why people try to sound authoritative and advise others without having a proper grasp of appropriate legislation.