EU compensation help - force majeur?
May 16, 2019, 8:21 am
#16
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,334
I was flying out end of March LGW-DXB and the flight was delayed 4hrs 15min. Got compensated within 2 weeks (EUR515)- and was overly surprised as that night before was severe weather in DXB (thunderstorms) so thought they will bail out w/ respect to weather.
May 16, 2019, 8:55 am
#17
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
If this was actually a case where a pilot was taken ill, the I can sort of understand EKs position. Are they supposed to have backup pilots at every outstation?
If the EK business decision turns out to cause a delay of more than 3 hours -> then EK has to pay the price.
May 16, 2019, 3:23 pm
#18
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,165
To be fair to EK, they get a lot of stick from not paying up but my only experience has been positive.
Issue on an EK flight departing GLA, needed a new engine so flight was cancelled. Emailed regarding the issue (also mentioning having despite being booked on the following day, got a phone call from an agent in MAN later that night asking were we in a taxi as the plane was due to depart?
The reply apologised for the delay and asked for bank details to give us the EU compensation.
Issue on an EK flight departing GLA, needed a new engine so flight was cancelled. Emailed regarding the issue (also mentioning having despite being booked on the following day, got a phone call from an agent in MAN later that night asking were we in a taxi as the plane was due to depart?
The reply apologised for the delay and asked for bank details to give us the EU compensation.
