Changing the date on a ticket that was upgraded with miles
Dec 13, 2018 | 5:06 pm
#1
Original Poster
Join Date: Dec 2018
Location: US for now
Programs: Emirates Gold, Hilton Diamond, Marriott Platinum, IHG Platinum, Miles & Smiles Elite
Posts: 36
Changing the date on a ticket that was upgraded with miles
Hi folks,
If you need to change the date on a ticket that was upgraded with miles (e.g. from J to F), do they refund the miles, charge you the change fee + fare difference and upgrade it if there is availability? Or do they do what QR does where they check the availability for the upgrade and change the date for you without charging you a dime (This was based on an experience back in 2016).
Your input would appreciated.
Cheers & happy travels!
If you need to change the date on a ticket that was upgraded with miles (e.g. from J to F), do they refund the miles, charge you the change fee + fare difference and upgrade it if there is availability? Or do they do what QR does where they check the availability for the upgrade and change the date for you without charging you a dime (This was based on an experience back in 2016).
Your input would appreciated.
Cheers & happy travels!
Last edited by A380 9K; Dec 13, 2018 at 6:48 pm
Dec 13, 2018 | 6:48 pm
#3
Original Poster
Join Date: Dec 2018
Location: US for now
Programs: Emirates Gold, Hilton Diamond, Marriott Platinum, IHG Platinum, Miles & Smiles Elite
Posts: 36
Dec 13, 2018 | 7:55 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,051
Give us a clue then.
Is it a Special, Saver, Flex or Flex Plus ticket? Was it purchased from EK or from an agent? Where is it from/to? Is there only one traveller on the PNR or multiple? What does Manage My Booking say? Anything else that might help people answer your question with a chance of being accurate?
Cool enough?
Is it a Special, Saver, Flex or Flex Plus ticket? Was it purchased from EK or from an agent? Where is it from/to? Is there only one traveller on the PNR or multiple? What does Manage My Booking say? Anything else that might help people answer your question with a chance of being accurate?
Cool enough?
Dec 13, 2018 | 8:03 pm
#5
Original Poster
Join Date: Dec 2018
Location: US for now
Programs: Emirates Gold, Hilton Diamond, Marriott Platinum, IHG Platinum, Miles & Smiles Elite
Posts: 36
Give us a clue then.
Is it a Special, Saver, Flex or Flex Plus ticket? Was it purchased from EK or from an agent? Where is it from/to? Is there only one traveller on the PNR or multiple? What does Manage My Booking say? Anything else that might help people answer your question with a chance of being accurate?
Cool enough?
Is it a Special, Saver, Flex or Flex Plus ticket? Was it purchased from EK or from an agent? Where is it from/to? Is there only one traveller on the PNR or multiple? What does Manage My Booking say? Anything else that might help people answer your question with a chance of being accurate?
Cool enough?
I hope this answers your question and thanks again for your help.
Dec 13, 2018 | 10:40 pm
#6
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,850
They will cancel the upgrade, do a date change in J to a saver J on the new date (with a fee) then upgrade again to F
Dec 13, 2018 | 11:03 pm
#7
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
I'm not sure about that, BUT you need Z (F Upgrade) to be available on the new date, and they'll charge the J Saver change fee. Guess it depends a bit on how the agent does it, there seems to be an automatic system (which might cancel and refund) and a manual way, where the agent can just amend the date in the existing segment of the PNR
Dec 13, 2018 | 11:14 pm
#8
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,850
I'm not sure about that, BUT you need Z (F Upgrade) to be available on the new date, and they'll charge the J Saver change fee. Guess it depends a bit on how the agent does it, there seems to be an automatic system (which might cancel and refund) and a manual way, where the agent can just amend the date in the existing segment of the PNR
Dec 13, 2018 | 11:18 pm
#9
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Dec 14, 2018 | 12:07 am
#10
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,850
Dec 14, 2018 | 1:15 am
#11
Join Date: Nov 2014
Location: Kuwait
Programs: WoH Globalist
Posts: 607
Sure. It is a J saver ticket that was purchased from Emirates directly. Ticket is LHR-DXB-SIN. I managed to upgrade only one leg to F using miles (DXB to SIN). When I try to change the date through manage my booking, I get an error message asking me to contact the Emirates office. There is only one passenger on the PNR. I want to change the date for the DXB to SIN leg because I want to hang out in DXB for a couple of days.
I hope this answers your question and thanks again for your help.
I hope this answers your question and thanks again for your help.
All this was done through EK's contact center in HKG. Just contact EK's call center and they should sort this out. Hope this helps.