Less skyward points were credit

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Old Sep 25, 18, 6:06 am
  #1  
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Less skyward points were credit

I travelled from Mumbai to sao Paulo and at that time my skyward miles were added using Flex but when I returned from Sao Paulo to Mumbai , It was added using saver which reduced my total points by more than half.
can you please tell why it was added from Saver and not flex and what is the criteria to choose the same.
Sandhya Sadanandan is offline  
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Old Sep 25, 18, 7:55 am
  #2  
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What does your ticket say, was your return portion booked in Flex? I suggest submitting the contact form on the EK website with the details of your booking asking them to check it, you can also send a DM to @EmiratesSupport on Twitter with your booking reference and ask them to escalate it
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Old Oct 2, 18, 9:01 am
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Join Date: Feb 2008
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Originally Posted by Sandhya Sadanandan View Post
I travelled from Mumbai to sao Paulo and at that time my skyward miles were added using Flex but when I returned from Sao Paulo to Mumbai , It was added using saver which reduced my total points by more than half.
can you please tell why it was added from Saver and not flex and what is the criteria to choose the same.
Hello, its most probably because for your return, you bought a saver ticket. when you log into your account, you will be able to see under your statement your mileage credited for BOM to Sao Paulo and back.
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