2 bottles of Dom loaded for 11h45m flight?!
Jan 31, 2018, 5:38 am
#17
Original Poster
Join Date: Jan 2017
Programs: EK Plat
Posts: 244
Received this pathetic response from EK customer service. Zero compensation offered.
"I am sorry to learn that you were disappointed with the quantity of champagne on flight EKXXX from XXX to Dubai, on 26 January.
As you are no doubt aware, we offer a selection of beverage choices and by careful monitoring, we try to match the number of available choices with what we expect will be in demand. Although we do our utmost to meet all passenger requests, sometimes regrettably, we are unable to meet passenger preferences.
Emirates remains committed to offering the finest dining experience in the skies and I am truly sorry that we have been unable to meet your expectations. I would like to assure you that our Catering department has been informed of your comments, for their review and necessary action. Please accept my sincere apologies for the disappointment you experienced on this occasion. "
I also reached out to someone I know at EK directly and the truth, rather than the generic copy-paste garbage in the customer service response, is that the crew on the outbound served a lot of the champagne which was reserved for the inbound, ignoring the seperate drawers labelled for the first and second sector. Ultimately this is probably not worth fighting over but I am genuinely surprised that there was zero attempt at service recovery by EK. Does anyone think a message to their facebook or twitter teams would yield a different response?
"I am sorry to learn that you were disappointed with the quantity of champagne on flight EKXXX from XXX to Dubai, on 26 January.
As you are no doubt aware, we offer a selection of beverage choices and by careful monitoring, we try to match the number of available choices with what we expect will be in demand. Although we do our utmost to meet all passenger requests, sometimes regrettably, we are unable to meet passenger preferences.
Emirates remains committed to offering the finest dining experience in the skies and I am truly sorry that we have been unable to meet your expectations. I would like to assure you that our Catering department has been informed of your comments, for their review and necessary action. Please accept my sincere apologies for the disappointment you experienced on this occasion. "
I also reached out to someone I know at EK directly and the truth, rather than the generic copy-paste garbage in the customer service response, is that the crew on the outbound served a lot of the champagne which was reserved for the inbound, ignoring the seperate drawers labelled for the first and second sector. Ultimately this is probably not worth fighting over but I am genuinely surprised that there was zero attempt at service recovery by EK. Does anyone think a message to their facebook or twitter teams would yield a different response?
Jan 31, 2018, 1:16 pm
#18
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
Received this pathetic response from EK customer service. Zero compensation offered.
"I am sorry to learn that you were disappointed with the quantity of champagne on flight EKXXX from XXX to Dubai, on 26 January.
As you are no doubt aware, we offer a selection of beverage choices and by careful monitoring, we try to match the number of available choices with what we expect will be in demand. Although we do our utmost to meet all passenger requests, sometimes regrettably, we are unable to meet passenger preferences.
Emirates remains committed to offering the finest dining experience in the skies and I am truly sorry that we have been unable to meet your expectations. I would like to assure you that our Catering department has been informed of your comments, for their review and necessary action. Please accept my sincere apologies for the disappointment you experienced on this occasion. "
I also reached out to someone I know at EK directly and the truth, rather than the generic copy-paste garbage in the customer service response, is that the crew on the outbound served a lot of the champagne which was reserved for the inbound, ignoring the seperate drawers labelled for the first and second sector. Ultimately this is probably not worth fighting over but I am genuinely surprised that there was zero attempt at service recovery by EK. Does anyone think a message to their facebook or twitter teams would yield a different response?
"I am sorry to learn that you were disappointed with the quantity of champagne on flight EKXXX from XXX to Dubai, on 26 January.
As you are no doubt aware, we offer a selection of beverage choices and by careful monitoring, we try to match the number of available choices with what we expect will be in demand. Although we do our utmost to meet all passenger requests, sometimes regrettably, we are unable to meet passenger preferences.
Emirates remains committed to offering the finest dining experience in the skies and I am truly sorry that we have been unable to meet your expectations. I would like to assure you that our Catering department has been informed of your comments, for their review and necessary action. Please accept my sincere apologies for the disappointment you experienced on this occasion. "
I also reached out to someone I know at EK directly and the truth, rather than the generic copy-paste garbage in the customer service response, is that the crew on the outbound served a lot of the champagne which was reserved for the inbound, ignoring the seperate drawers labelled for the first and second sector. Ultimately this is probably not worth fighting over but I am genuinely surprised that there was zero attempt at service recovery by EK. Does anyone think a message to their facebook or twitter teams would yield a different response?
Jan 31, 2018, 3:23 pm
#19
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,273
Feb 2, 2018, 2:44 am
#21
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
Received this pathetic response from EK customer service. Zero compensation offered.
"I am sorry to learn that you were disappointed with the quantity of champagne on flight EKXXX from XXX to Dubai, on 26 January.
As you are no doubt aware, we offer a selection of beverage choices and by careful monitoring, we try to match the number of available choices with what we expect will be in demand. Although we do our utmost to meet all passenger requests, sometimes regrettably, we are unable to meet passenger preferences.
Emirates remains committed to offering the finest dining experience in the skies and I am truly sorry that we have been unable to meet your expectations. I would like to assure you that our Catering department has been informed of your comments, for their review and necessary action. Please accept my sincere apologies for the disappointment you experienced on this occasion. "
I also reached out to someone I know at EK directly and the truth, rather than the generic copy-paste garbage in the customer service response, is that the crew on the outbound served a lot of the champagne which was reserved for the inbound, ignoring the seperate drawers labelled for the first and second sector. Ultimately this is probably not worth fighting over but I am genuinely surprised that there was zero attempt at service recovery by EK. Does anyone think a message to their facebook or twitter teams would yield a different response?
"I am sorry to learn that you were disappointed with the quantity of champagne on flight EKXXX from XXX to Dubai, on 26 January.
As you are no doubt aware, we offer a selection of beverage choices and by careful monitoring, we try to match the number of available choices with what we expect will be in demand. Although we do our utmost to meet all passenger requests, sometimes regrettably, we are unable to meet passenger preferences.
Emirates remains committed to offering the finest dining experience in the skies and I am truly sorry that we have been unable to meet your expectations. I would like to assure you that our Catering department has been informed of your comments, for their review and necessary action. Please accept my sincere apologies for the disappointment you experienced on this occasion. "
I also reached out to someone I know at EK directly and the truth, rather than the generic copy-paste garbage in the customer service response, is that the crew on the outbound served a lot of the champagne which was reserved for the inbound, ignoring the seperate drawers labelled for the first and second sector. Ultimately this is probably not worth fighting over but I am genuinely surprised that there was zero attempt at service recovery by EK. Does anyone think a message to their facebook or twitter teams would yield a different response?
Why not escalate on Facebook & Twitter, they deserve to be shamed for this
Things can go wrong, running out of Champagne also happened to me on LX & LH but they were just fine at service recovery, sending me complimentary bottles.
Feb 2, 2018, 3:20 am
#22
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Wow, that really is a poor response to a PLAT with a genuine & serious complaint on F service failings, F should be First Class !
Why not escalate on Facebook & Twitter, they deserve to be shamed for this
Things can go wrong, running out of Champagne also happened to me on LX & LH but they were just fine at service recovery, sending me complimentary bottles.
Feb 2, 2018, 3:59 am
#23
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
LH & LX ran out of the First Class Champagne on the F menu, so same scenario , just good service recovery 👍