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-   -   OnAir not really working (https://www.flyertalk.com/forum/emirates-skywards/1844451-onair-not-really-working.html)

skywardhunter May 29, 2017 5:48 am

WiFi working fine on EK773 right now (777), usual speeds

217usera May 29, 2017 11:37 am

I usually find the service poor to unusable now and generally pretty frustrating. When the service first appeared it was $20 for 100MB:
Departure/Destination: DXB to CDG
Date of purchase: 20 August 2013 GMT
Name: 217usera
Payment method: VISA ************
Product purchased:
100 MB Internet OnAir
Access fee: US $20.00
Total Invoice amount: US $20.00
My recollection is that it used to be quite good when it was relatively expensive.

I'd definitely pay $20 again if the service was reliable (although I do claim it as a business expense anyway so the cost is not such a huge issue for me).

Heading East it's really annoying to lose the service over all of India also, was there some talk of them relaxing this?

skywardhunter May 29, 2017 12:03 pm


Originally Posted by 217usera (Post 28374673)
I usually find the service poor to unusable now and generally pretty frustrating. When the service first appeared it was $20 for 100MB:
Departure/Destination: DXB to CDG
Date of purchase: 20 August 2013 GMT
Name: 217usera
Payment method: VISA ************
Product purchased:
100 MB Internet OnAir
Access fee: US $20.00
Total Invoice amount: US $20.00
My recollection is that it used to be quite good when it was relatively expensive.

I'd definitely pay $20 again if the service was reliable (although I do claim it as a business expense anyway so the cost is not such a huge issue for me).

Heading East it's really annoying to lose the service over all of India also, was there some talk of them relaxing this?

I've been using the WiFi for a solid 7hrs straight so far this flight on both Laptop and mobile and quite happy with the speeds. Re India it's an issue with the Indian DGCA, good luck with that.

ioto1902 May 29, 2017 5:04 pm


Originally Posted by skywardhunter (Post 28369894)
What a bizarre suggestion. I travel mostly in Y and the Wifi is a vital lifeline to the outside world for me on ULH flights when I need to be in touch with my employees, regardless of me being in Y

On the other hand, some people - like me - use air travel as an excuse to be completely cut off from reality.
So, please, don't advertise that on-air wifi gets cheap !

chris19992 May 30, 2017 1:59 pm


Originally Posted by chelseastu (Post 28369689)
Ok. That's good to know, I wondered whether it was a ploy to get people to pay for it.

Maybe it should be accessed by Biz and F only though how you implement that, I've no idea.

I've noticed they actually do this very thing.
On some recent 777 trips, there was no wifi available in Y but there was in business class, all on planes less than 3 years old as well.

skywardhunter May 30, 2017 10:16 pm


Originally Posted by chris19992 (Post 28379666)
I've noticed they actually do this very thing.
On some recent 777 trips, there was no wifi available in Y but there was in business class, all on planes less than 3 years old as well.

?? And how would that be possible? You can't control the precise end of a WiFi network's range.

chris19992 May 31, 2017 1:31 am


Originally Posted by skywardhunter (Post 28381424)
?? And how would that be possible? You can't control the precise end of a WiFi network's range.

No but you can limit with passwords and hidden SSID's.
I attached a screenshot from my phone, taken within the opensignal app which scans all SSID's, as you can see they are all assigned to a specific seat.

skywardhunter May 31, 2017 2:42 am


Originally Posted by chris19992 (Post 28381820)
No but you can limit with passwords and hidden SSID's.
I attached a screenshot from my phone, taken within the opensignal app which scans all SSID's, as you can see they are all assigned to a specific seat.

:D :D That's not the wifi for pax, those are the wifi networks used by the wireless tablet controllers for the J and F seats.

Wifi has always been called OnAir and available to all. Do you think they go around explaining to all J and F pax how to setup a wifi connection to a hidden SSID, how exactly to spell the SSID and give them each individual passwords?

Older planes have wired controllers, so it makes sense that you saw this on newer planes only.

chris19992 May 31, 2017 2:53 am


Originally Posted by skywardhunter (Post 28381968)
:D :D That's not the wifi for pax, those are the wifi networks used by the wireless tablet controllers for the J and F seats.

Wifi has always been called OnAir and available to all. Do you think they go around explaining to all J and F pax how to setup a wifi connection to a hidden SSID, how exactly to spell the SSID and give them each individual passwords?

Older planes have wired controllers, so it makes sense that you saw this on newer planes only.

Well, don't I feel like an idiot now lol.
However I do wonder why on the new 777's there is no WiFi.

skywardhunter May 31, 2017 3:09 am


Originally Posted by chris19992 (Post 28381989)
Well, don't I feel like an idiot now lol.
However I do wonder why on the new 777's there is no WiFi.

Because it's retrofitted by a third party installer, which is why older 777s actually more reliably have Wifi available

JTPictureman Jun 4, 2017 1:48 am

I see rumor's that they are revamping the WiFi program, I certainly hope it works better then. I guess I will know on the 23rd!

A319-111 Jun 16, 2017 5:55 am

A new Onair pricing structure was on my flight yesterday. Now 20 MB for free, 150 MB $9.99 and the usual 500 MB now costs $15.99! No thanks....

Mr_Ed Jun 16, 2017 6:06 am

I'm on a flight now in Y and was asked to submit my skywards number and password when connecting to OnAir. It then said I have unlimited wifi for the whole flight as a skywards member! No payment made.

vytas315 Jun 16, 2017 6:21 am

That's great news! The prediction was that only skywards members in premium cabins would have access to free wifi. Woohoo!

skywardhunter Jun 16, 2017 7:41 am


Originally Posted by vytas315 (Post 28449817)
That's great news! The prediction was that only skywards members in premium cabins would have access to free wifi. Woohoo!

As Gold in Y when I logged in yesterday I only got 20MB free on EK525, then no WiFi on EK55 after that :(. Will see next week when I fly again.


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