What? Cannot seem to book for the price quoted in matrix
May 14, 2017, 4:15 pm
#1
Original Poster
Join Date: May 2010
Programs: EK Plat, LH Hon, Spg plat
Posts: 10
What? Cannot seem to book for the price quoted in matrix
Has anyone experienced this before. I am trying to book dus-dxb-cmb or dus-dxb-cmb on several different dates. At the end only when you have to confirm the purchase a message appears that the fare is not available anymore and
the price has risen. I tried a few dates but it does this "trick" all the time. This is with a stop-over. Direct it doesn't seem to have this "hick-up".
Would slightly more customer friendly, if it would do this before, or better yet not at all and quote the correct prices straight away.
And can somebody please explain why you have to pay a 10 euro fee when departing from a German airport and you pay online with a cc?
the price has risen. I tried a few dates but it does this "trick" all the time. This is with a stop-over. Direct it doesn't seem to have this "hick-up".
Would slightly more customer friendly, if it would do this before, or better yet not at all and quote the correct prices straight away.
And can somebody please explain why you have to pay a 10 euro fee when departing from a German airport and you pay online with a cc?
May 14, 2017, 4:19 pm
#2
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Has anyone experienced this before. I am trying to book dus-dxb-cmb or dus-dxb-cmb on several different dates. At the end only when you have to confirm the purchase a message appears that the fare is not available anymore and
the price has risen. I tried a few dates but it does this "trick" all the time. This is with a stop-over. Direct it doesn't seem to have this "hick-up".
Would slightly more customer friendly, if it would do this before, or better yet not at all and quote the correct prices straight away.
And can somebody please explain why you have to pay a 10 euro fee when departing from a German airport and you pay online with a cc?
the price has risen. I tried a few dates but it does this "trick" all the time. This is with a stop-over. Direct it doesn't seem to have this "hick-up".
Would slightly more customer friendly, if it would do this before, or better yet not at all and quote the correct prices straight away.
And can somebody please explain why you have to pay a 10 euro fee when departing from a German airport and you pay online with a cc?
CC fees are charged in various countries.
It sometimes happens that ITA is not up to date, I've had this happen. Are you indicating however that EK shows the correct (ITA) price and then changes it? The fact you're adding the stopover may impact. Specific dates would help others to replicate and or troubleshoot the issue.
May 14, 2017, 9:23 pm
#3
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Has anyone experienced this before. I am trying to book dus-dxb-cmb or dus-dxb-cmb on several different dates. At the end only when you have to confirm the purchase a message appears that the fare is not available anymore and
the price has risen. I tried a few dates but it does this "trick" all the time. This is with a stop-over. Direct it doesn't seem to have this "hick-up".
Would slightly more customer friendly, if it would do this before, or better yet not at all and quote the correct prices straight away.
And can somebody please explain why you have to pay a 10 euro fee when departing from a German airport and you pay online with a cc?
the price has risen. I tried a few dates but it does this "trick" all the time. This is with a stop-over. Direct it doesn't seem to have this "hick-up".
Would slightly more customer friendly, if it would do this before, or better yet not at all and quote the correct prices straight away.
And can somebody please explain why you have to pay a 10 euro fee when departing from a German airport and you pay online with a cc?
If the stop is less than 24 hours and not a stopover but a transit. With a transit, it is possible that the availability for the flights searched for as A-C via B may not be the same as the standalone availability A-B and then B-C
If you are searching on a sector by sector basis, it will be finding availability and giving prices based on the booking classes available on a sector by sector basis. Once the flights have been selected, it may then be finding that the through availability was not the same