Update!
 

EK have substituted an aircraft on one leg which has no first class. (Really)

Not so much as an offer of a different flight or talk of refund.

Call them up. Clearly this is the Dxb Cpt leg which is really worth having suites over the 777 for 9 plus hours.

There are 3 daily DXB / CPT flights, so maybe you can substitute (assuming the connection works). F on that sector is indeed pretty 'useful', the F suites are a big step up from the 'slopey' J seats.

As m3red says, phone them up, if you are flexible they should hopefully put you on a flight with F. Had it with myself once and got the flight changed with no problems.

S

It's a GLA-DXB leg for my elderly parents. I'm not going to change their itinerary as it's two weeks before departure.

Can they claim tier miles for the ticketed class I booked for them?

Yes they should automatically receive them.
​​​​​​you sure about not changing? Because EK will switch them no problem

Which flight are they on? The 26 or 28?

S

This is going to happen more frequently on 26/28 this year. I had my suspicions a few months ago and after speaking with some crew, and now seeing this, Its all starting to fall into place. My bet it is because EY offer 2 class on their (shoddy, older) 330s out of Edinburgh.

Crew don't know much...if there was F demand they'd put it on.

I would take the reimbursement of 75% of the GLA-DXB leg. if a simple r/t ticket, should be about 15% of total fare paid. I would suspect that to be worth more than the miles difference

Many CC members can be interesting to chat to, but you're right ..... they do have a tendency to waffle on about stuff they don't know.

Detached unemotional number-crunchers back at the bunker call the shots wrt configs and a/c type allocations.

Exactly! It's the accountants choosing the planes.

IMHO regular forum members know more about what's happening on EK than most of the crew I have spoken to *

The crew are usually clueless and its interesting to see the reaction when I tell them some of the latest info from this forum! In fact I have been asked a few times if I work for EK.:D

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*Unless they also read the forum.;)

Purser on a flight a few months ago asked me as well if I'm staff :D

Next time tell them you're (off-duty) audit and see if the service improves or not...:cool: