Positive experience today
#1
Original Poster


Join Date: May 2013
Posts: 6,349
Positive experience today
Well having posted recently about the phony gold greeting I had the opposite experience today on EK77 to Nice.
The purser Genesis was really impressive. Sincere with the gold greeting and didn't need to rustle the manifest to find my name.
Also I asked him to distribute 5 bottles of champagne to clients dotted around the cabin which he did very professionally. Nothing was too much trouble and all done cheerfully with a smile. In fact when I saw him in at baggage reclaim he remembered my name and wished me a happy weekend.
Reminded me of why EK is my airline of choice.
The purser Genesis was really impressive. Sincere with the gold greeting and didn't need to rustle the manifest to find my name.
Also I asked him to distribute 5 bottles of champagne to clients dotted around the cabin which he did very professionally. Nothing was too much trouble and all done cheerfully with a smile. In fact when I saw him in at baggage reclaim he remembered my name and wished me a happy weekend.
Reminded me of why EK is my airline of choice.
#2




Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
the purser's name was Genesis?
I'm curious about the champagne distribution... in Y and you paid for it? Or you asked him to get 5 of the on-board catered bottles in J/F and give an entire bottle to each of the 5? Or you brought your own?
I'm curious about the champagne distribution... in Y and you paid for it? Or you asked him to get 5 of the on-board catered bottles in J/F and give an entire bottle to each of the 5? Or you brought your own?
#4
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,074
Dear OP,
Why didn't you distribute the bottles yourself ? It would have been a perfect (additional) PR opportunity towards your clients. Perhaps, were you sitting in a different class ?
Why didn't you distribute the bottles yourself ? It would have been a perfect (additional) PR opportunity towards your clients. Perhaps, were you sitting in a different class ?
#5




Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791

It's like buying someone in a bar a drink and having the bartender bring it over and say 'courtesy of the gentleman in the hat' like the movies. Don't know if people do that in the real world though.
Anyway as to the actual point being made, very happy to hear a positive experience. We unfortunately have a bias towards sharing negative experiences so these are few and far between, thanks OP.
#6
Original Poster


Join Date: May 2013
Posts: 6,349
1. I had just come off another overnight flight from Mauritius and was knackered.
2. I didn't know where they were sitting.
3. Trying to navigate around Y is never easy when the flight is full (there wasn't an empty seat).
4. I wasn't trying to show off and it got the job done in a low key way.
The clients were happy so it achieved the objective.

