Shocking service last night...
May 14, 2016 | 12:39 am
#1
Original Poster
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
Shocking service last night...
First world problems yes but I expect better from EK First.
No wine list loaded.
No cold champagne after take off.
Ran out of champagne 3 hours in?!!!
Awful butter chicken. Inedible.
No red wine with the meal I asked for.
Went to the bar came back and glass and rubbish not cleared.
Awful lazy crew.
Wife not happy = m3red with ear ache.
No wine list loaded.
No cold champagne after take off.
Ran out of champagne 3 hours in?!!!
Awful butter chicken. Inedible.
No red wine with the meal I asked for.
Went to the bar came back and glass and rubbish not cleared.
Awful lazy crew.
Wife not happy = m3red with ear ache.
May 14, 2016 | 1:24 am
#2
Join Date: Apr 2012
Posts: 72
Another example (BKK to DXB in 1st).
Seat locked in upright for 15 minutes after ding. Then locked again after returning from shower with still 40 minutes to go before landing.
No bed make-up service.
No Emirates dates or welcome coffee service.
No menu or wine list presented before asking what I wanted to drink and when I wanted to eat.
And inoperable flight status on ICE.
Terribly lazy crew.
Next flight DXB to IAD (1st) was perfect.
Seat locked in upright for 15 minutes after ding. Then locked again after returning from shower with still 40 minutes to go before landing.
No bed make-up service.
No Emirates dates or welcome coffee service.
No menu or wine list presented before asking what I wanted to drink and when I wanted to eat.
And inoperable flight status on ICE.
Terribly lazy crew.
Next flight DXB to IAD (1st) was perfect.
May 14, 2016 | 10:44 am
#7
Original Poster
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
May 15, 2016 | 4:56 am
#9
Join Date: Jan 2015
Location: Dubai
Programs: EK Gold
Posts: 213
Come to think of it, I experienced much the same flying out of LGW recently, however there were only 8/14 in F. Champagne was room temperature and only enough to serve pre & after take-off drinks.
Thankfully m3red had mentioned a certain Red, so was happy to indulge in that instead.
Thankfully m3red had mentioned a certain Red, so was happy to indulge in that instead.
May 15, 2016 | 6:11 am
#10
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,218
First world problems yes but I expect better from EK First.
No wine list loaded.
No cold champagne after take off.
Ran out of champagne 3 hours in?!!!
Awful butter chicken. Inedible.
No red wine with the meal I asked for.
Went to the bar came back and glass and rubbish not cleared.
Awful lazy crew.
Wife not happy = m3red with ear ache.
No wine list loaded.
No cold champagne after take off.
Ran out of champagne 3 hours in?!!!
Awful butter chicken. Inedible.
No red wine with the meal I asked for.
Went to the bar came back and glass and rubbish not cleared.
Awful lazy crew.
Wife not happy = m3red with ear ache.
May 15, 2016 | 8:28 am
#11
Original Poster
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
This was paid first for what it's worth.
Last edited by m3red; May 15, 2016 at 8:39 am
May 15, 2016 | 3:46 pm
#12
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Silver, BAC Gold, IC Plat Amb, LH FTL
Posts: 2,056
Well it is at least better than when I complained after some similar issues last year (service rather than wine!) - the reply was essentialy that after discussion with the purser it was clear that I was lying. As a result I am spreading my business more widely. Although I will still fly with EK and thoroughly enjoyed a recent trip in F to NZ, the response to my complaint has cost them 2 pax return LHR to MLE in J (QR) and a BHX-JNB rtn in J (LX).
May 15, 2016 | 5:17 pm
#13
Join Date: Aug 2008
Location: トロント
Programs: IHG Platinum
Posts: 4,856
May 16, 2016 | 12:51 am
#14
Join Date: Jan 2015
Location: U.A.E.
Programs: EK IO , Sixt Diamond, Hilton Diamond, Fairmont President's Club, Sirius Gold,
Posts: 31
When I read this I was just thinking what a damned lucky guy I am. Just reached my 3M lifetime Tier-Miles with Emirates the worst thing what happened to me was that somebody took my IO car at the remote stand and let the purser and me left quite confused.
May 16, 2016 | 12:58 am
#15
Original Poster
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
It was not good enough for the price paid.