Emirates cancels my flight without letting me know, again
Nov 1, 2015, 8:01 am
#16
Original Poster
Join Date: Nov 2000
Posts: 1,941
Here the facts again:
- I am holding a flight reservation DXB-RUH in January (ticket #1)
- I call the EK call center in mid October to change the remaining two segments of a different ticket #2 EUR-DXB-RUH as follows: EUR-DXB three days later in mid October, and accidentally DXB-RUH on the same date in January as ticket #1
- Emirates cancels ticket #2 without informing me about it, although the flight conflict is only months in the future (so there is LOTS of time to fix it).
Poor service, really. And so easy to resolve: Just send a freaking email to a customer if this happens and give them a few days to fix it. I receive emails from EK on all kind of unimportant topics, but in this case they are silent.
Nov 1, 2015, 12:05 pm
#17
Join Date: Nov 2013
Posts: 5,454
I understand that all airlines at some point autocancel, and that is fine. However, for example LH-Group either sends me an email reminder or calls me on those few occasions I had double bookings there. In our IT day-and-age this should not be a problem, esp. since I do not think that customers generally double book the same flight in bad faith.
Nov 1, 2015, 8:36 pm
#18
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
The customer service centre didn't ring me about a plane change 5 days before so no chance if this. They are not very customer friendly and hide behind the lack of consumer protection laws as much as they can.
Nov 6, 2015, 1:41 am
#19
Original Poster
Join Date: Nov 2000
Posts: 1,941
Nov 6, 2015, 5:04 am
#20
Join Date: Nov 2013
Posts: 5,454