Error while trying to upgrade
Jan 18, 2014 | 5:29 am
#1
Original Poster
Join Date: Sep 2013
Posts: 15
Error while trying to upgrade
Hi,
I purchased flex tickets in economy hoping to upgrade. I was able to upgrade one of four sector without a problem while the other 3 showed no availability. I have been trying every day since just to see if any D become available.
For the last two days, instead of showing no upgrade available, it now shows me an error saying "SORRY WE CANNOT UPGRADE REDEMPTION, CASH PLUS MILES OR DISCOUNTED TICKETS"
Can anyone please advise why this is so?
Kind regards
I purchased flex tickets in economy hoping to upgrade. I was able to upgrade one of four sector without a problem while the other 3 showed no availability. I have been trying every day since just to see if any D become available.
For the last two days, instead of showing no upgrade available, it now shows me an error saying "SORRY WE CANNOT UPGRADE REDEMPTION, CASH PLUS MILES OR DISCOUNTED TICKETS"
Can anyone please advise why this is so?
Kind regards
Jan 18, 2014 | 6:06 am
#2
Join Date: Sep 2013
Location: Sheffield, UK
Programs: EK Gold, HH Diamond, IHG Gold
Posts: 84
Hi - I am getting the exact same problem with both my bookings (both full price saver and flex) so you're not alone.
http://www.flyertalk.com/forum/emira...l#post22168429
I've also had this problem for 2 days - so I don't think we're alone!
I'll be calling them Monday if it doesn't sort itself out over the weekend.
http://www.flyertalk.com/forum/emira...l#post22168429
I've also had this problem for 2 days - so I don't think we're alone!
I'll be calling them Monday if it doesn't sort itself out over the weekend.
Jan 18, 2014 | 5:54 pm
#3
Original Poster
Join Date: Sep 2013
Posts: 15
Hi - I am getting the exact same problem with both my bookings (both full price saver and flex) so you're not alone.
http://www.flyertalk.com/forum/emira...l#post22168429
I've also had this problem for 2 days - so I don't think we're alone!
I'll be calling them Monday if it doesn't sort itself out over the weekend.
http://www.flyertalk.com/forum/emira...l#post22168429
I've also had this problem for 2 days - so I don't think we're alone!
I'll be calling them Monday if it doesn't sort itself out over the weekend.
Please do update if you manage to resolve.
Jan 18, 2014 | 11:59 pm
#4
Join Date: Mar 2010
Location: Dubai, UAE
Programs: Skywards Plat, Etihad Gold, Aerosvit Gold, Virgin Silver, AA lifetime Gold, Sirius Gold
Posts: 1,229
FWIW I got the same message when trying to upgrade a flight I had already checked in on line for. Not related in terms of your specific issue but odd that I ended up in the same place.
Jan 19, 2014 | 5:21 am
#5
Join Date: Sep 2013
Location: Sheffield, UK
Programs: EK Gold, HH Diamond, IHG Gold
Posts: 84
OK just tried both live chat and phoning Emirates CS.
Nada. Gave some cock and bull story about them being non-upgradeable online - untrue as I already upgraded one sector of the booking online prior to seeing this error on Friday.
About as much use as a chocolate fireguard...
Nada. Gave some cock and bull story about them being non-upgradeable online - untrue as I already upgraded one sector of the booking online prior to seeing this error on Friday.
About as much use as a chocolate fireguard...
Jan 20, 2014 | 3:14 pm
#6
Original Poster
Join Date: Sep 2013
Posts: 15
OK just tried both live chat and phoning Emirates CS.
Nada. Gave some cock and bull story about them being non-upgradeable online - untrue as I already upgraded one sector of the booking online prior to seeing this error on Friday.
About as much use as a chocolate fireguard...
Nada. Gave some cock and bull story about them being non-upgradeable online - untrue as I already upgraded one sector of the booking online prior to seeing this error on Friday.
About as much use as a chocolate fireguard...
Exactly the same experience with the call centre. And like Andy290 I too had upgraded one sector.
Any help anyone?!
Jan 20, 2014 | 3:37 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,062
Just a thought as I seem to recall something similar reported by m3red. (But I might be totally wrong).
One segment may have gone from an Economy Flex to a Business Saver Reward by means of you upgrading it. If the Business Saver Reward has more restrictive Fare Rules, are these being applied across the whole booking?
One segment may have gone from an Economy Flex to a Business Saver Reward by means of you upgrading it. If the Business Saver Reward has more restrictive Fare Rules, are these being applied across the whole booking?
Jan 21, 2014 | 2:54 pm
#8
Original Poster
Join Date: Sep 2013
Posts: 15
Just a thought as I seem to recall something similar reported by m3red. (But I might be totally wrong).
One segment may have gone from an Economy Flex to a Business Saver Reward by means of you upgrading it. If the Business Saver Reward has more restrictive Fare Rules, are these being applied across the whole booking?
One segment may have gone from an Economy Flex to a Business Saver Reward by means of you upgrading it. If the Business Saver Reward has more restrictive Fare Rules, are these being applied across the whole booking?
Jan 21, 2014 | 8:24 pm
#9
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
Just a thought as I seem to recall something similar reported by m3red. (But I might be totally wrong).
One segment may have gone from an Economy Flex to a Business Saver Reward by means of you upgrading it. If the Business Saver Reward has more restrictive Fare Rules, are these being applied across the whole booking?
One segment may have gone from an Economy Flex to a Business Saver Reward by means of you upgrading it. If the Business Saver Reward has more restrictive Fare Rules, are these being applied across the whole booking?
That said I've not been able to upgrade online either recently always had to call up.
Jan 22, 2014 | 1:24 am
#10
Join Date: Sep 2013
Location: Sheffield, UK
Programs: EK Gold, HH Diamond, IHG Gold
Posts: 84
Guys,
Quick question, are you having problems with tickets purchased direct, or through a TA?
Mine are both booked through our corporate partner (Capita) and Emirates are saying that they're discounted fares (albeit about 2%) which is why I can't upgrade.
Strange how this started happening at the same time to both Saver and Flex tickets though, and the Flex ticket has not been changed since booking.
Andy
Quick question, are you having problems with tickets purchased direct, or through a TA?
Mine are both booked through our corporate partner (Capita) and Emirates are saying that they're discounted fares (albeit about 2%) which is why I can't upgrade.
Strange how this started happening at the same time to both Saver and Flex tickets though, and the Flex ticket has not been changed since booking.
Andy
Jan 22, 2014 | 3:23 pm
#11
Original Poster
Join Date: Sep 2013
Posts: 15
Guys,
Quick question, are you having problems with tickets purchased direct, or through a TA?
Mine are both booked through our corporate partner (Capita) and Emirates are saying that they're discounted fares (albeit about 2%) which is why I can't upgrade.
Strange how this started happening at the same time to both Saver and Flex tickets though, and the Flex ticket has not been changed since booking.
Andy
Quick question, are you having problems with tickets purchased direct, or through a TA?
Mine are both booked through our corporate partner (Capita) and Emirates are saying that they're discounted fares (albeit about 2%) which is why I can't upgrade.
Strange how this started happening at the same time to both Saver and Flex tickets though, and the Flex ticket has not been changed since booking.
Andy