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Originally Posted by eightblack
(Post 19299700)
If it doesn't, why wouldn't a person simply switch to the QF program. Or to someone else altogether... |
I agree with you on all your points, and how EK need to improve the program. However, regarding the quote below:
Originally Posted by eightblack
(Post 19299700)
Dont believe for a second that a small group of committed individuals cant change the environment. The US airline industry has example after example where program rules have been changed as a result of some very vocal and loud objections from communities such as ours.
1) A lot of people, from my converstaions with EK customers in J/F, don't care about the program (especially people from the GCC). If they are getting/paying for the product everytime, what sort of benefit would a FF program give them personally. (Again, this is their view, and we can argue about upgrades/free tickets but if they always buy F, to them it wouldn't matter.) 2) EK as an entity doesn't seem to care about frequent flyer's. The passengers will come, one way or another, and cabins will be filled based on their pricing, global network, and frequencies. How many die-hard flyer program addicts are there in Skywards? I know for a fact from all my lurking on here before joining a lot of people who fly EK vote based on price in relation to the product/service. We all know EK has the worst Earn/Burn ratio and we still fly them, and I remember a chart comparing them to other programs and they were all they way at the bottom. Yet, passenger numbers increase yearly, and so does their profitability (barring anything out of their control, such as oil/gas prices). I'm sure EK notice this and know as an FFP that has been around for a while now, it suits their operation and interests the way it is set-up. 3) EK's location, and culture. Big corporations in the region don't change for customers, customer's must change for the corporation. It's a hard pill to swallow, but there are a lot of examples proving this. No matter how global EK is as a brand, the owners/shot-callers are local, and there is not a great amount of foreign holding in the company. (Other than bonds sold in international markets which don't have any control rights.) Even with the QF agreement, I don't see how or why they would change things. QF will be filling up EK planes to Europe, and EK passengers have 2 extra flights to London and Oz. And we as flyers still get credited with the miles for sectors flown on QF metal. The agreement benefits EK more than QF, why change things that "cost" EK, when they have the upper hand. |
Originally Posted by Zol
(Post 19299867)
That's a good point. If you switch your main account over to QF and reach Platinum one status, won't EK have to honour this?
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Originally Posted by KU104
(Post 19299903)
True, but it would depend on if we will earn "status earning miles" on EK aircraft. As far as I heard and understood, only regular miles will be credited.
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Originally Posted by KU104
(Post 19299903)
True, but it would depend on if we will earn "status earning miles" on EK aircraft. As far as I heard and understood, only regular miles will be credited.
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Originally Posted by Zol
(Post 19299912)
You will yes if it is a code-share flight.
Originally Posted by eightblack
(Post 19299916)
Status credits will be awarded on EK/QF metal...this has been confirmed in the latest correspondence I have seen as well as by the official lurker - Red Roo over on the QF forum.
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Originally Posted by KU104
(Post 19299946)
In that case, then I guess I will be switching to QF program when flying on EK to earn better recognition. Do the full/all benefits of the QF program transfer as well?
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Originally Posted by jackiedada
(Post 19299970)
You just made a choice and since there would be many more like you who are planning to switch, shouldn't EK start getting worried that they need to seriously enhance the program? Unless, you are saying that EK (and its 'local' management) couldn't care less so long as their planes we full (of QF FFs of course) and they were making money and the entire Skywards desk didn't have anything to do (as no Skywards FF left) except play with paperweights, pens, sticks, and b@!!$. Of course, this is an extreme example but I hope you get the drift....
I get what you mean, but what my point is about, is that there are not enough die-hard FF who would stop flying EK, or FFP memeber walk-outs to warrant a change through the eye's of EK management. If 1000 people leave Skywards, I'm sure 100,000 would still remain. Not everyone is concerned with earn/burn and status recognition, as much as service and product delivery. Remember, not eveyrone is an FTer! Sure, I would leave Skywards, but my ticket would still be bought from EK, I would fly on EK, and use EK's service. And so will any QF FF's who apparentley will be getting more convenient European connections. Would they be opening Skywards accounts, if they are earning all their QF program entitlements on board EK? I'm willing to say No, they wouldn't join Skywards because they are already with the better FFP in this marriage. I would go as far as say it might be a step down for them. On the other hand, how many Skywards members would have the idea to join another airline's FFP while still flying on EK and booking through EK? Not many, because they aren't as addicted to FFP as us. Exactly like how not many people would pay for a roundtrip of DXB-DOH-DXB on the same day just to renew status! |
Originally Posted by jackiedada
(Post 19299970)
You just made a choice and since there would be many more like you who are planning to switch, shouldn't EK start getting worried that they need to seriously enhance the program? Unless, you are saying that EK (and its 'local' management) couldn't care less so long as their planes we full (of QF FFs of course) and they were making money and the entire Skywards desk didn't have anything to do (as no Skywards FF left) except play with paperweights, pens, sticks, and b@!!$. Of course, this is an extreme example but I hope you get the drift....
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Originally Posted by KU104
(Post 19300062)
...is that there are not enough die-hard FF who would stop flying EK, or FFP memeber walk-outs to warrant a change through the eye's of EK management. If 1000 people leave Skywards, I'm sure 100,000 would still remain. ..
True, EK has a great product but they are in an industry that is getting increasingly consolidated, competitive, with rising fuel costs, and a product that is now getting copied by others. The EK hard product has also been going down and is nowhere near what it was in the 90s or early 2000s. So, its shouldn't be long before they start 'really' caring about Skywards. Anyway, as you can see, I am a die-hard EK fan (so far...) lets see what the future has to offer |
Originally Posted by chinatraderjmr
(Post 19300121)
EK has never been one to worry to much about Skywards. In fact I would bet many execs find it more trouble then it's worth. It was and is just a necessary evil that is part of running a world class airline. The difference between EK & many of its competitors is that EK knows they won't lose their premium customers & the economy customers fill up the planes because of price. It's important to remember that there was no Skywards in the 90's & EK was already well on its way to where it is today, competing w airlines that have had FF programs for years. I'm not saying I agree 100% with this thinking but know some execs that do.
Originally Posted by jackiedada
(Post 19300207)
I would say these 1000 people need to make a big noise before leaving so that EK listens. And a global airline competing in today's world can't afford not to listen to its customers, especially its most loyal ones.
True, EK has a great product but they are in an industry that is getting increasingly consolidated, competitive, with rising fuel costs, and a product that is now getting copied by others. The EK hard product has also been going down and is nowhere near what it was in the 90s or early 2000s. So, its shouldn't be long before they start 'really' caring about Skywards. Anyway, as you can see, I am a die-hard EK fan (so far...) lets see what the future has to offer |
Originally Posted by jackiedada
(Post 19300207)
I would say these 1000 people need to make a big noise before leaving so that EK listens. And a global airline competing in today's world can't afford not to listen to its customers, especially its most loyal ones.
True, EK has a great product but they are in an industry that is getting increasingly consolidated, competitive, with rising fuel costs, and a product that is now getting copied by others. The EK hard product has also been going down and is nowhere near what it was in the 90s or early 2000s. So, its shouldn't be long before they start 'really' caring about Skywards. Anyway, as you can see, I am a die-hard EK fan (so far...) lets see what the future has to offer |
Originally Posted by chinatraderjmr
(Post 19300353)
Yes, the product is not what it was a few years ago but it is certainly better then the 90's. In the 90's there were no private suites, 380's & DXB was a miserable airport with a windowless room that was called the First class lounge.
In a lot of ways EK does not have a 'unique' product in premium or economy cabins anymore. So, the 'mindset' that worked for them in the 90s probably isn't going to cut much ice in 2012. |
Originally Posted by jackiedada
(Post 19294532)
but hopefully fewer blokes to "slug" it out with... :)
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Originally Posted by Zol
(Post 19300576)
Won't the QF Platinum One still trump you even you make it to the Skywards 4th tier :D
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