Help with a booking
Nov 23, 2010 | 8:48 pm
#1
Original Poster
Join Date: Jun 2009
Posts: 6
Help with a booking
I have been trying to book online Sydney Rome Sydney for over a week and keep getting the following error: "Sorry, we were temporarily unable to process your request due to a technical problem".
Tried different browsers and computers with no luck. The issue seems to relate to the final Dubai - Sydney leg in economy in early July (as business seems to work). Does anyone know if their is a sheduling or equipment change pending or have any other ideas, customer service has fobbed it off so far.
The last time I had trouble with a booking was when Emirates was given a shoulder curfew slot that was later withdrawn and the 40 minute change in scheduling caused a problem.
Tried different browsers and computers with no luck. The issue seems to relate to the final Dubai - Sydney leg in economy in early July (as business seems to work). Does anyone know if their is a sheduling or equipment change pending or have any other ideas, customer service has fobbed it off so far.
The last time I had trouble with a booking was when Emirates was given a shoulder curfew slot that was later withdrawn and the 40 minute change in scheduling caused a problem.
Nov 24, 2010 | 10:57 am
#3
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,043
I don't know your exact dates, but I've just done a dummy booking for 15th June until 7th July and been offered availability in Y, J or F on any mix of EK413/419/97 and 95 outbound and EK96/98/412 and 418 inbound.
This was on both the UK and the Global site.
I often see EK418/419 blocked out trips from the UK when booking flights to BKK as if they're trying to keep that for people going on to SYD or CHC. Maybe something similar here although not obvious why (to me).
This was on both the UK and the Global site.
I often see EK418/419 blocked out trips from the UK when booking flights to BKK as if they're trying to keep that for people going on to SYD or CHC. Maybe something similar here although not obvious why (to me).
Nov 25, 2010 | 1:14 pm
#6
Original Poster
Join Date: Jun 2009
Posts: 6
Thanks for the time. Emirates have sent the following and helped with a booking....
"Please be advised our online booking tool is facing some technical difficulties while quoting a fare for Multi Destination routes due to which you are unable to make a booking online."
Which is fair enough and their help is appreciated.
"Please be advised our online booking tool is facing some technical difficulties while quoting a fare for Multi Destination routes due to which you are unable to make a booking online."
Which is fair enough and their help is appreciated.
Nov 25, 2010 | 1:17 pm
#7
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
I have been trying to book online Sydney Rome Sydney for over a week and keep getting the following error: "Sorry, we were temporarily unable to process your request due to a technical problem".
Tried different browsers and computers with no luck. The issue seems to relate to the final Dubai - Sydney leg in economy in early July (as business seems to work). Does anyone know if their is a sheduling or equipment change pending or have any other ideas, customer service has fobbed it off so far.
The last time I had trouble with a booking was when Emirates was given a shoulder curfew slot that was later withdrawn and the 40 minute change in scheduling caused a problem.
Tried different browsers and computers with no luck. The issue seems to relate to the final Dubai - Sydney leg in economy in early July (as business seems to work). Does anyone know if their is a sheduling or equipment change pending or have any other ideas, customer service has fobbed it off so far.
The last time I had trouble with a booking was when Emirates was given a shoulder curfew slot that was later withdrawn and the 40 minute change in scheduling caused a problem.
have you tried kayak.com? I tried a few dummy runs and was able to get itineraries each time.
Nov 25, 2010 | 1:20 pm
#8
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
I have been trying to book online Sydney Rome Sydney for over a week and keep getting the following error: "Sorry, we were temporarily unable to process your request due to a technical problem".
Tried different browsers and computers with no luck. The issue seems to relate to the final Dubai - Sydney leg in economy in early July (as business seems to work). Does anyone know if their is a sheduling or equipment change pending or have any other ideas, customer service has fobbed it off so far.
The last time I had trouble with a booking was when Emirates was given a shoulder curfew slot that was later withdrawn and the 40 minute change in scheduling caused a problem.
Tried different browsers and computers with no luck. The issue seems to relate to the final Dubai - Sydney leg in economy in early July (as business seems to work). Does anyone know if their is a sheduling or equipment change pending or have any other ideas, customer service has fobbed it off so far.
The last time I had trouble with a booking was when Emirates was given a shoulder curfew slot that was later withdrawn and the 40 minute change in scheduling caused a problem.
have you tried kayak.com? I tried a few dummy runs and was able to get itineraries each time.
$1873
Economy
Multiple Airlines
SYD 10:15p
FCO 7:20a
BHX 10:00p
SYD 8:40p
3 32h 45m
2 29h 20m
1 site details save share
$1912
Economy
KLM Royal Dutch
SYD 8:20p
FCO 5:25p
BHX 8:45a
SYD 8:00a
2 45h 25m
2 30h 35m
3 sites details save share
$1912
Economy
KLM Royal Dutch
SYD 8:20p
FCO 2:55p
BHX 8:45a
SYD 8:00a
2 45h 25m
2 33h 05m
3 sites details save share
$1912
Economy
KLM Royal Dutch
SYD 8:20p
FCO 1:30p
BHX 8:45a
SYD 8:00a
2 45h 25m
2 34h 30m
3 sites details save share
$1912
Economy
KLM Royal Dutch
SYD 8:20p
FCO 12:55p
BHX 8:45a
SYD 8:00a
2 45h 25m
2 35h 05m
3 sites details save share
$1912
Economy
KLM Royal Dutch
SYD 8:20p
FCO 10:30a
BHX 8:45a
SYD 8:00a
2 45h 25m
2 37h 30m
3 sites details save share
$2036
Economy
Multiple Airlines
SYD 10:15p
FCO 7:20a
BHX 10:00p
SYD 8:40p
3 32h 45m
2 29h 20m
1 site details save share
$2036
Economy
Multiple Airlines
SYD 10:15p
FCO 7:00a
BHX 10:00p
SYD 8:40p
3 32h 45m
2 29h 40m
1 site details save share