I just flew in (21 November)with EK 073, DXB-CDG

I just want to complement the staff for their exquisite service and professionalism.
I have been (and still am a loyal BA pax) and while booking my trip to DXB was debating BA or EK, after a I posted a thread on BA's forum and got lots of replies decided to to EK. On my outbound trip (and I posted this incidence on the BA's forum) there was an incidence with an upgraded passenger and I marveled on how the crew handled it. Kudos to all of the team.

Another kudos to the inbound team. The level of service..tops... I thought that my headphones weren't working, the FA came and tried them, said that they were working, yet she gave me an extra pair in case I still thought they weren't. I went to the toilet and when I came back, unbeknownst to me, my bed was made. There was a french group on board and they happen to work for the manufacturer, the FA team took them around the plane showing them the end product. They took pictures of the passengers. Very proud of where they work.

A real nice trip. Will I fly Ek again, you bet. Thank you again all the team for making this a memorable trip. And I hope you had a good dinner in Paris. Am not going to mention names, but hopefully someone here will give you guys credit for a service well done. ^

Yahillwe, welcome to the EK forum!

And yes, I remember the conversation you had over on the BA forum and the subsequent lively responses. We are much more civil over here

I'm glad you enjoyed the A380. You'll find that once you have status on on EK, the potential for an even better experience awaits.

Yahillwe, welcome to the EK forum. As I also follow the BA forum I did read (and I think post about the CDG experience) over there. It's good to know you got great service, especially with concerns of falling service standards voiced on this board. It is however unlikely that anyone from EK will see this, so if you haven't already, might I suggest writing to EK to let them know about the service received. That is more likely to get in a good word to the relevant managers.

Thank you for the nice welcome.

I still enjoy the banter that goes on on BA's forum, very lively and most of the time funny. But thank you.

I thought that someone from EK might browse to have a feel of the clients. So I am going to send my comments to Ek directly.

It was really nice experience despite the bling. The service was immaculate. And I was veery touched by when the FA gave me an extra headphone in case I still thought that mine doesn't work properly.

Am flying BA to DC tomorrow and I hope that I am not raising my expectations. The lounge in Dubai was impeccable. Though I wish (and told them that) that they had cabana style rooms so that the transit passengers can sleep a bit. Was told that they couldn't provide them because there was already a hotel. I said that the paxs have already paid enough for their tickets and shouldn't be paying more for a hotel room in order to sleep a bit.

Welcome to the EK forum!

Can you post the link with your EK experience on the BA forum?

I just posted an addendum to my original post. Now I am trying to figure out how to send Ek my compliments. But can't find where, on their web site.

Try [email protected]

It might take a while to get a response, so make sure you write "compliment" or similar in the subject line otherwise it may end up in a black hole in the middle of nowhere.

I also know you know this, but including your PNR makes it a lot easier for the CS staff to follow up properly.

I have previously written in to compliment the crew's service. I tried [email protected] but did not receive a reply. I subsequently wrote to both [email protected] (from which I had received communication when I had made a complaint in the past), and to [email protected] (which I frequently use for communication with Emirates). I received a reply from both. EKUAE responds very fast, usually within the day, while customer affairs can take up to a month after creating a case number to look into the issue you raise.

In fact, here are the responses I had received. Don't know whether they actually did anything about it, but I truly felt I was flying F (well they did offer me the F tea) despite being in Y, and thought that was commendable.

From EKUAE:

Dear Mr. ung1,

Thank you for your feedback.

The views and the feedback you have provided are valuable and will help us continue to enhance our standards of service. Your feedback has been forwarded to the concerned departments for necessary action.

Emirates endeavours to make your travel experience as comfortable and pleasurable as possible.

Should you wish to enquire any further queries or clarifications, please do not hesitate to contact us.

Kind Regards,

XXX
Emirates U.A.E
Email address: [email protected]


and from customer.affairs:

Dear Mr Ung1,

Thank you for your email message of 26 May 2010.

I regret to learn that our boarding formalities at Singapore airport were not to our normal operating policy, i.e. in sequence according to class of travel, families with small children/Skywards tier levels, prior to your travel on flight EK433 to Dubai on XX May.

I have conveyed your concerns regarding this to our Airport Services Manager in Singapore so that he may look into this lapse in service. Meanwhile, I apologise for the inconvenience caused to you.

On a positive note, I am delighted to learn that you were happy with our cabin crew on this flight. Emirates places high priority on customer satisfaction and we are proud to have professional representatives who offer our passengers the highest standard of customer care. I will most certainly convey your appreciation to the staff members concerned so that they can be made aware that their efforts have not gone unnoticed.

Thank you for your constructive comments which enable us to ensure that we provide the highest standard of service that our customers have come to expect of Emirates.

Yours sincerely,

XXX
Customer Affairs

Well I called their customer service line and the lady gave me the following email address. [email protected]. I hope they'll receive it.

Will try the other ones as well, since I really feel that the crew need to be recognized. They hear from us when things go wrong and not when things go right...

Sorry, where?

On BA's forum, under the thread "BA or EK".