Missing Miles Accelerator Miles
Jan 1, 2011 | 3:31 pm
#31
Join Date: Mar 2010
Location: Auckland NZ
Programs: NZ Air Points (Gold Elite), Velocity (Platinum), Emirates (Gold)
Posts: 607
This is enough to give anyone pause. I'm now Gold due to a few very long business class flights, and I was thinking about shifting most of my flights to Emirates. But if this is how poorly they treat their top tier customers, I think I might pass!
Jan 2, 2011 | 1:05 pm
#32
Join Date: Oct 2009
Location: OSL
Programs: QR Plat | SK Diamond | A3 Gold
Posts: 4,612
Just to clarify - I read through the T&Cs of the Miles Accelerator and there's two key points worth noting -
If the ticket number remains the same, ie change is for the same cabin and same fare bucket then bonus applies according to the original month in which it was purchased.
If the ticket number changes, due to higher fare class, different cabin or routing, then bonus applies according to month in which it is re-issued.
There's no case where a flight is ineligible for miles accelerator bonus. The only question is, how does one access past bonuses? When I bought a ticket a couple of months back I didn't note down what the bonuses are for the subsequent 12 months, so I don't know what the bonuses are!
If the ticket number remains the same, ie change is for the same cabin and same fare bucket then bonus applies according to the original month in which it was purchased.
If the ticket number changes, due to higher fare class, different cabin or routing, then bonus applies according to month in which it is re-issued.
There's no case where a flight is ineligible for miles accelerator bonus. The only question is, how does one access past bonuses? When I bought a ticket a couple of months back I didn't note down what the bonuses are for the subsequent 12 months, so I don't know what the bonuses are!
Jan 3, 2011 | 2:08 am
#33
Join Date: Apr 2007
Location: UK/Australia
Programs: UA2MM, QF Platinum, VA Platinum, BAC Bronze, Volare Executive Club
Posts: 2,748
Feb 9, 2011 | 6:51 am
#34
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
So there is no past database to access?
I was thinking about emailing emirates but without any record I highly doubt they would even entertain me based on past experiences of other users.
Feb 9, 2011 | 7:14 am
#35
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,941
Just to update my issue, after two months of e-mails I got a call 3 weeks ago and they have credit the miles.