EK Fare Rules - please translate...
May 20, 2010 | 5:21 am
#1
Original Poster
Join Date: Jan 2009
Location: OSL
Posts: 289
EK Fare Rules - please translate...
I need some help figuring out what the cancellation rules are for my booking.
I'm supposed to travel with Emirates in C on a roundtrip HKG-BKK later this year with my wife.
After the Bangkok incidents lately, I wanted to check what the rules on my booking said about cancellation and penalty in case of cancellation.
I found the fare rules attached with my e-tickets, but don't understand the entire rule. Could you please explain to me:
1. Can I cancel our tickets without penalty before departure?
2. If there is a penalty to cancel before departure, how much will this be?
3. What is "PTAS"?
Here are the rules:
I'm supposed to travel with Emirates in C on a roundtrip HKG-BKK later this year with my wife.
After the Bangkok incidents lately, I wanted to check what the rules on my booking said about cancellation and penalty in case of cancellation.
I found the fare rules attached with my e-tickets, but don't understand the entire rule. Could you please explain to me:
1. Can I cancel our tickets without penalty before departure?
2. If there is a penalty to cancel before departure, how much will this be?
3. What is "PTAS"?
Here are the rules:
Hong Kong, Hong Kong International Airport (HKG) - Bangkok, Suvarnabhumi International Airport
(BKK)
Fare Rules 1
PENALTIES
CANCELLATIONS BEFORE DEPARTURE CANCELLATIONS PERMITTED FOR REFUND. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - OFFICIAL DOCUMENTATION IS REQUIRED AS A PROOF FOR THE WAIVER. ----- PTAS- A SERVICE CHARGE OF HKD280.00 TO BE COLLECTED FOR ALL PTAS. AFTER DEPARTURE CANCELLATIONS PERMITTED FOR REFUND. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - FOR PARTLY UTILISED TICKETS - IF THE OW AND RT ARE THE SAME RBD DEDUCT THE APPLICABLE ONE WAY FARE FOR THE JOURNEY TRAVELLED. ------ FOR ALL OTHER DEDUCT 75 PERCENT OF THE RETURN FARE. ------ OFFICIAL DOCUMENTATION IS REQUIRED AS A PROOF FOR THE WAIVER. ------ PASSENGERS WHO NO-SHOW FOR A FLIGHT WILL BE CONSIDERED AS CANCELLING AFTER DEPARTURE. CHANGES ANY TIME CHANGES PERMITTED FOR REISSUE. NOTE - AT ANY TIME THE FARE CAN BE UPGRADED TO ANY HIGHER FARE OR CABIN FROM THE POINT OF ORIGIN AT A CHARGE OF HKD1000 PER CHANGE PROVIDED THE CONDITIONS OF THE HIGHER FARE HAVE BEEN MET AND APPLICABLE DIFFERENCE COLLECTED. CHARGE APPLIES TO ADULT AND CHILD AND INFANT OCCUPYING A SEAT. PENALTY DOES NOT APPLY TO INFANT WITHOUT A SEAT. IF THE UPGRADED TICKET IS SUBSEQUENTLY CANCELLED THE ORIGINAL PENALTY WILL APPLY. -------- IF THE NEW ITINERARY RESULTS IN A LOWER FARE THE HKD 1000.00 REISSUE FEE WILL APPLY AND NO REFUND WILL BE MADE. ----- REISSUES PERMITTED BY EK OFFICE ONLY. ----- SAME DATE/SAME FLIGHT SKYWARDS UPGRADES SHOULD NOT BE CHARGED FOR CHANGES. CHANGES PERMITTED FOR REVALIDATION. NOTE - REVALIDATION PERMITTED EITHER BY THE ISSUING AGENT OR EK OFFICES ONLY. ------ VOLUNTARY REVALIDATION BEFORE DEPARTURE OF THE FIRST TICKETED FLIGHT SEGMENT WILL BE SUBJECT TO ANY FARE DIFFERENCE APPLICABLE TO THE NEW DATE OF TRAVEL -------- OFFICIAL DOCUMENTATION IS REQUIRED AS A PROOF FOR THE WAIVER
STOPOVERS
NO STO PERMITTED
FLIGHT APPLIC
THE FARE COMPONENT MUST NOT BE ON ONE OR MORE OF THE FOLLOWING EK FLIGHTS 6200 THROUGH 6201. AND THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY EK FLIGHT OPERATED BY EK.
SEASONS
NO SEA RESTRICTION
MINIMUM STAY
ONE OR MORE OF THE FOLLOWING ANY EK FLIGHT OPERATED BY EK. SEASONS
MAXIMUM STAY
TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
BLACKOUTS
NO BLA RESTRICTION
(BKK)
Fare Rules 1
PENALTIES
CANCELLATIONS BEFORE DEPARTURE CANCELLATIONS PERMITTED FOR REFUND. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - OFFICIAL DOCUMENTATION IS REQUIRED AS A PROOF FOR THE WAIVER. ----- PTAS- A SERVICE CHARGE OF HKD280.00 TO BE COLLECTED FOR ALL PTAS. AFTER DEPARTURE CANCELLATIONS PERMITTED FOR REFUND. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - FOR PARTLY UTILISED TICKETS - IF THE OW AND RT ARE THE SAME RBD DEDUCT THE APPLICABLE ONE WAY FARE FOR THE JOURNEY TRAVELLED. ------ FOR ALL OTHER DEDUCT 75 PERCENT OF THE RETURN FARE. ------ OFFICIAL DOCUMENTATION IS REQUIRED AS A PROOF FOR THE WAIVER. ------ PASSENGERS WHO NO-SHOW FOR A FLIGHT WILL BE CONSIDERED AS CANCELLING AFTER DEPARTURE. CHANGES ANY TIME CHANGES PERMITTED FOR REISSUE. NOTE - AT ANY TIME THE FARE CAN BE UPGRADED TO ANY HIGHER FARE OR CABIN FROM THE POINT OF ORIGIN AT A CHARGE OF HKD1000 PER CHANGE PROVIDED THE CONDITIONS OF THE HIGHER FARE HAVE BEEN MET AND APPLICABLE DIFFERENCE COLLECTED. CHARGE APPLIES TO ADULT AND CHILD AND INFANT OCCUPYING A SEAT. PENALTY DOES NOT APPLY TO INFANT WITHOUT A SEAT. IF THE UPGRADED TICKET IS SUBSEQUENTLY CANCELLED THE ORIGINAL PENALTY WILL APPLY. -------- IF THE NEW ITINERARY RESULTS IN A LOWER FARE THE HKD 1000.00 REISSUE FEE WILL APPLY AND NO REFUND WILL BE MADE. ----- REISSUES PERMITTED BY EK OFFICE ONLY. ----- SAME DATE/SAME FLIGHT SKYWARDS UPGRADES SHOULD NOT BE CHARGED FOR CHANGES. CHANGES PERMITTED FOR REVALIDATION. NOTE - REVALIDATION PERMITTED EITHER BY THE ISSUING AGENT OR EK OFFICES ONLY. ------ VOLUNTARY REVALIDATION BEFORE DEPARTURE OF THE FIRST TICKETED FLIGHT SEGMENT WILL BE SUBJECT TO ANY FARE DIFFERENCE APPLICABLE TO THE NEW DATE OF TRAVEL -------- OFFICIAL DOCUMENTATION IS REQUIRED AS A PROOF FOR THE WAIVER
STOPOVERS
NO STO PERMITTED
FLIGHT APPLIC
THE FARE COMPONENT MUST NOT BE ON ONE OR MORE OF THE FOLLOWING EK FLIGHTS 6200 THROUGH 6201. AND THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY EK FLIGHT OPERATED BY EK.
SEASONS
NO SEA RESTRICTION
MINIMUM STAY
ONE OR MORE OF THE FOLLOWING ANY EK FLIGHT OPERATED BY EK. SEASONS
MAXIMUM STAY
TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
BLACKOUTS
NO BLA RESTRICTION
May 20, 2010 | 6:04 am
#2
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May 20, 2010 | 10:15 am
#4
Join Date: Oct 2009
Location: OSL
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Posts: 4,612
That is only for tickets ex-UAE. Tickets ex-SIN for example have a USD 70 cancellation fee (or USD 140 for Saver fares). There are also fares without any cancellation fees.