Matmid and Amadeus (merged threads)
Mar 6, 2008 | 10:30 am
#16
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,859
I got a slightly different Email, probably intended for GM's...
particularly enjoyed this nugget:
"Due to the antificpated high volume of incoming calls we suggest you complete your flight arrangements prior to the chaneover to the new system"
http://www.nextopic.com/ELAL/Pages/V...243992_3016706
particularly enjoyed this nugget:
"Due to the antificpated high volume of incoming calls we suggest you complete your flight arrangements prior to the chaneover to the new system"
http://www.nextopic.com/ELAL/Pages/V...243992_3016706
Mar 6, 2008 | 11:49 am
#17
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
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Posts: 13,004
Mar 6, 2008 | 12:28 pm
#18
Join Date: May 2007
Posts: 46
actually yes - and i still find it curious that the insider chooses to update the forum earlier than platinums - leaving aside the whole question of "what's new?" - no offense to the forum or insider but it just seems like a case of whacked priorities - jmho
Mar 6, 2008 | 12:49 pm
#19
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
To be fair, I think that EL AL felt that it was important to hear out what was being said by a fair number of frequent fliers here on flyertalk. They gave an employee the job to monitor what was being said here. That employee was not necessarily the one who decides on what mailings to send out to GLs, PLs etc. However, once the decision had been bmade to send out the mailings, he was obviously free to post the internal document here.
Mar 6, 2008 | 7:52 pm
#20
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ PPS, Mar LTT, Hyatt LTG, AA LTG, LY, HH, IC, BA, DL, UA SLV
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I thought that he posted long ago that he is not here officially like the Starwood Lurker but rather as an interested individual who happens to work for LY. Can you clarify please LY Insider? Has LY asked you to monitor and assist on this forum?
Mar 7, 2008 | 7:34 am
#21
Original Poster
Join Date: Oct 2007
Location: Israel
Posts: 98
That is simply not true. I quote from the EL AL website:
(http://www.elal.co.il/ELAL/English/M...Guaranteed.htm)
Using an upgrade voucher, you can upgrade M, S, Y class tickets to Business Class.
Tickets in C and I classes can be upgraded to First Class.
... ... ... ...
If you would like to upgrade your flight ticket from Economy Class to Business Class, reservations should be made in D or Z class.
If you would like to upgrade your flight ticket from Business Class to First Class, reservations should be made in class A.
The new system is very strange, as it means that if someone wants a First Class ticket they must take one I and one A seat. The current system only uses the A seat. The number of I seats available is not reduced. I can book the A class (for example) 6 months ahead without making any difference to the I seats available (but the number of A seats will be reduced, of course).
(http://www.elal.co.il/ELAL/English/M...Guaranteed.htm)
Using an upgrade voucher, you can upgrade M, S, Y class tickets to Business Class.
Tickets in C and I classes can be upgraded to First Class.
... ... ... ...
If you would like to upgrade your flight ticket from Economy Class to Business Class, reservations should be made in D or Z class.
If you would like to upgrade your flight ticket from Business Class to First Class, reservations should be made in class A.
The new system is very strange, as it means that if someone wants a First Class ticket they must take one I and one A seat. The current system only uses the A seat. The number of I seats available is not reduced. I can book the A class (for example) 6 months ahead without making any difference to the I seats available (but the number of A seats will be reduced, of course).
Mar 7, 2008 | 7:39 am
#22
Original Poster
Join Date: Oct 2007
Location: Israel
Posts: 98
FlyerTalk has not made very many waves in the El Al offices. But many of the El Al employees here are very interested in improving the services we give you and helping you have the greatest experience when flying with El Al. We appreciate all of your ideas and insights.
Mar 7, 2008 | 8:39 am
#23
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 13,004
FlyerTalk has not made very many waves in the El Al offices. But many of the El Al employees here are very interested in improving the services we give you and helping you have the greatest experience when flying with El Al. We appreciate all of your ideas and insights.
It's a shame ELAL officials don't care too much about what their customers have to say on here.
They could learn a thing or two...
BA have their own FT person as do BMI, and some other boards.
At least some of you do care like yourself, and official or not, its nice to have an Insider here! ^
Mar 10, 2008 | 7:20 am
#24
Original Poster
Join Date: Oct 2007
Location: Israel
Posts: 98
בהמשך לחוזר 25/2008 שפורסם ב- 5.3.2008 ,אנו מבקשים להודיעך כי מתוך הכרה בחשיבותם של חברי המועדון והבנה לצרכיהם,
אל על בוחנת מחדש את מדיניות ההושבה שלה עם המעבר למערכת ההזמנות החדשה אמדאוס.
אל על תעשה את מירב המאמצים כדי לאפשר גם לחברים במעמד Tl ,לקבל הושבה מראש.
נשוב ונעדכן אתכם בהקדם באשר למדיניות ההושבה.
אל על בוחנת מחדש את מדיניות ההושבה שלה עם המעבר למערכת ההזמנות החדשה אמדאוס.
אל על תעשה את מירב המאמצים כדי לאפשר גם לחברים במעמד Tl ,לקבל הושבה מראש.
נשוב ונעדכן אתכם בהקדם באשר למדיניות ההושבה.
Mar 13, 2008 | 10:21 am
#25
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
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Posts: 10,859
I got another stupid email from El Al with the subject
" EL AL's Seating Policy Upon Launching The New Reservation System"
saying, in a very convoluted sentence, that LY is reconsidering its seating policy but no changes for now.
" EL AL's Seating Policy Upon Launching The New Reservation System"
saying, in a very convoluted sentence, that LY is reconsidering its seating policy but no changes for now.
Mar 13, 2008 | 12:18 pm
#26
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ PPS, Mar LTT, Hyatt LTG, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,155
I have gotten many of these in the past week. Why send out emails that say you have nothing to say but are thinking about many things?
Mar 16, 2008 | 7:29 am
#28
Join Date: Mar 2008
Location: Israel/United States
Programs: ElAl - Plat.
Posts: 1,288
Yes, I have a problem. Basically what it means that if you are planning a trip, the only way to guarantee there will be space available to upgrade into is to pay way in advance for the ticket. El Al seems to have created a method of having all tickets paid for at time of reservation, instead of making reservations months in advance and paying closer to actual departure time. Despite what El Al says, I feel this is a less flexible program.
Mar 17, 2008 | 2:15 am
#29
Join Date: Jun 2006
Location: Israel
Programs: Elal Silver, AirCanada Aeroplan, AA AAdvantage, KLM Flying Blue, Continental OnePass, Delta Skymiles
Posts: 559
You have my vote against it.
Mar 17, 2008 | 2:23 am
#30
Join Date: Jun 2006
Location: Israel
Programs: Elal Silver, AirCanada Aeroplan, AA AAdvantage, KLM Flying Blue, Continental OnePass, Delta Skymiles
Posts: 559
I would hope this won't stop LY Insider from continuing to post. In big, disjointed organizations like Elal, the announcement might have been ready and printed and considered public, but the person who controls the email list might have been out, or had a PC problem or just didn't get to sending out the email.