Confusing Cancellation Policy
Jul 8, 2017 | 2:27 pm
#1
Original Poster
Join Date: Apr 2010
Location: Tel Aviv, Israel
Programs: BA, LY, QF, UA, HH
Posts: 189
Confusing Cancellation Policy
Hi all,
I've just booked a flight on El-Al which is less than a week away. During booking it said "in most cases cancellations are permitted free of charge" which I understood to mean it's a refundable ticket if I need to cancel my trip.
But the ticket comes with a link saying that cancellations have to be submitted in writing within 14 days of booking and 7 days before travel.
At booking it said C class, but in the email it says D class.
Either way, does anyone know if this ticket is refundable before travel or not?
Thanks,
EPA
I've just booked a flight on El-Al which is less than a week away. During booking it said "in most cases cancellations are permitted free of charge" which I understood to mean it's a refundable ticket if I need to cancel my trip.
But the ticket comes with a link saying that cancellations have to be submitted in writing within 14 days of booking and 7 days before travel.
At booking it said C class, but in the email it says D class.
Either way, does anyone know if this ticket is refundable before travel or not?
Thanks,
EPA
Jul 8, 2017 | 4:03 pm
#2
Join Date: Sep 2010
Location: NY NJ
Programs: United 1K, EL AL Silver
Posts: 202
Hi all,
I've just booked a flight on El-Al which is less than a week away. During booking it said "in most cases cancellations are permitted free of charge" which I understood to mean it's a refundable ticket if I need to cancel my trip.
But the ticket comes with a link saying that cancellations have to be submitted in writing within 14 days of booking and 7 days before travel.
At booking it said C class, but in the email it says D class.
Either way, does anyone know if this ticket is refundable before travel or not?
Thanks,
EPA
I've just booked a flight on El-Al which is less than a week away. During booking it said "in most cases cancellations are permitted free of charge" which I understood to mean it's a refundable ticket if I need to cancel my trip.
But the ticket comes with a link saying that cancellations have to be submitted in writing within 14 days of booking and 7 days before travel.
At booking it said C class, but in the email it says D class.
Either way, does anyone know if this ticket is refundable before travel or not?
Thanks,
EPA
Jul 9, 2017 | 12:28 am
#3
Original Poster
Join Date: Apr 2010
Location: Tel Aviv, Israel
Programs: BA, LY, QF, UA, HH
Posts: 189
Thanks
Solma you were right. Refundable/changeable before departure and with a hefty fee if you miss the first segment.
Had to call all them to get a straight answer.
Had to call all them to get a straight answer.