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Old Dec 10, 2016 | 9:48 am
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Compensation

What did you get as compensation when LY cancelled your flight or
moved you to another sirline and affect your business?
LiorM
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Old Dec 10, 2016 | 10:34 am
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I think this is due to pilot dispute
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Old Dec 11, 2016 | 12:29 am
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Lior wasn't asking the reason for the cancelations, but what compensation might be...
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Old Dec 11, 2016 | 11:52 am
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Originally Posted by clubman
Lior wasn't asking the reason for the cancelations, but what compensation might be...
That's correct.
What did you get when your flight
was cancelled and LY moved you to DL or UA.
Did you get a free ticket?
Points?
Money?

Thanks
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Old Dec 12, 2016 | 2:03 am
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Canceled at the last minute or with advance notice? Believe Dovster simply got a full refund
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Old Dec 12, 2016 | 10:26 am
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I found out by chance 2 days before my flight back from Jfk that they switched to
another plain and I am not on the flight. I had business class ticket.
I was able to contact reservations in Israel and they told me that they moved
me to economy on Delta.
Later they called and said that there is a business class on United but 1 and half day earlier.
I had to take this flight and to lose
many many meetings.
Lior
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Old Dec 13, 2016 | 4:00 am
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Lior, regadless of whether or not LY owe you compensation (which I believe they do), you didn't "have" to take the UA flight, but chose to because you didn't want to travel Economy, and so surely the meetings you missed couldn't have been that important, or urgent.
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Old Dec 14, 2016 | 5:56 am
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They were very important and this is
not an argument for you to judge because you don't know about many
other factors.
I am not going to go with you out of topic here. I know from the past that
many of your remarks are like that.
Have fun
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Old Dec 14, 2016 | 7:55 am
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Originally Posted by clubman
Lior, regadless of whether or not LY owe you compensation (which I believe they do), you didn't "have" to take the UA flight, but chose to because you didn't want to travel Economy, and so surely the meetings you missed couldn't have been that important, or urgent.
What if the meetings were a short time after he was meant to arrive and travelling in economy would mean he would not be able to perform properly at those meetings?
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Old Dec 14, 2016 | 9:47 am
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Originally Posted by mikebg
What if the meetings were a short time after he was meant to arrive and travelling in economy would mean he would not be able to perform properly at those meetings?
We can what if until kingdoms come, LY is not responsible for OP not able to attend business meetings, they are limited to compensate for the delay/downgrade etc.
But OP have provided no useful details for anyone to even guess what compensation he can seek, especially the timings of the original flight and the timing of the DL flight.
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Old Dec 14, 2016 | 11:14 am
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Although it is unclear, it sounds as though OP cancelled meetings so that he could fly out earlier than planned in J, not that he flew out in J and then took his meetings on arrival.

But, as to OP's general question, he is asking about what are generally known as "compensatory" damages, those which do not flow directly from the delay itself, but from other follow on issues.

As OP can imagine, the "what if's" of compensatory damages are excluded by all carriers as they are not reasonably determined.

Perhaps the meetings would have gone poorly for OP and he would have lost business, so he is better off for having cancelled them? How do we know?

As to the decision to fly in Y on schedule or to skip the critical meetings and fly in J, that is a cost-benefit decision which only OP can make.
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Old Dec 14, 2016 | 11:48 am
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I was in The USA.
I found out by myself (because I checked the Elal website to see that
my 77A is safe) that my flight on
Saturday night from JFK to TLV
will be oprated by Hi Fly and I don't
have any seat.
it was on Friday at 01:00 AM.
Elal didn't call to tell me about this change. I found it my self.
I spent the next 4 hours on calls to
Israel and to Elal to find a solution.
at first they offered a downgrade to
Delta flight in economy middle seat.
I paid J class for the past 19 years
and especially to LY as a PL for the past 10 years.
I love ELAL very much.
But here I had to cancel meetings
and fly on Friday afternoon.
My question is not if my medical problems are important or my meetings are important.
I am asking if someone got compensation for the mess with
his flights.
Downgrades, change of time, loosing
unimportant meetings, any reason.
Just tell us if you got something or nothing.
I hope that now I am more clear to
some of you
-
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Old Dec 15, 2016 | 5:25 am
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After having a flight delayed to the US by over 8 hours due to pilots slowdown, I submitted a formal request for compensation. Today I received the reply and I'll share the relevant line in Hebrew:
בשל הנסיבות, לא יכולנו למנוע את שינוי הטיסה, על פי חוק שירותי תעופה 2012, ומכח החריג בסעיף 6.(ה)(1)(2) אין טיסה זו מזכה בפיצוי.
Basically there appears to be a clause which they are quoting which allows them to not pay compensation. I do not have access to the full law so I am unable to determine whether they are legally correct or not.
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Old Dec 15, 2016 | 6:34 am
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Here is the official law from the Knesset's website: http://fs.knesset.gov.il/%5C18%5Claw...lsr_301013.pdf

The quoted clause:
ה( בלי לגרוע מהוראות סעיף קטן )ג(, נוסע שטיסתו בוטלה לא יהיה זכאי לפיצוי כספי כאמור בתוספת הראשונה, אם מפעיל הטיסה או המארגן הוכיח כי התקיים אחד מאלה: )1 )הטיסה בוטלה בשל נסיבות מיוחדות שלא היו בשליטתו, וגם אם היה עושה כל אשר ביכולתו — לא היה יכול למנוע את ביטולה בשל אותן נסיבות; )2 )הטיסה בוטלה בשל שביתה או השבתה מוגנות; )3 )הטיסה בוטלה כדי להימנע מחילול שבת או חג.
Basically, the airline is off the hook if the cancellation was outside their control do to extraordinary events and there's nothing they could have done to prevent it (not really the case here) OR was due to a strike or similar.

They claim that both Provision 1 and Provision 2 apply here, getting them off the hook.

Note, I am NOT a lawyer, but I am a Jew

Provision 1 doesn't seem to apply, as that is generally reserved for an act of God. They could have done more to find alternative pilots, lease planes, agree to demands, etc.

Provision 2 may apply. However, the pilots never called a formal strike. This was a slowdown, an unofficial work stoppage, not a strike sanctioned by the Histadrut or the Labor Court.

If you're not satisfied, I recommend filing complaints with EL AL (re-escalate the issue) as well as the Consumer Protection Council, and maybe look at a law firm that specializes in this. This one (http://rotbaumlaw.com/2013/12/%D7%A2...9%D7%A1%D7%94/) consistently comes up when discussing the Tibi Law and related benefits
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Old Dec 15, 2016 | 7:12 am
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Originally Posted by joshwex90
Here is the official law from the Knesset's website: http://fs.knesset.gov.il/%5C18%5Claw...lsr_301013.pdf

The quoted clause:

Basically, the airline is off the hook if the cancellation was outside their control do to extraordinary events and there's nothing they could have done to prevent it (not really the case here) OR was due to a strike or similar.

They claim that both Provision 1 and Provision 2 apply here, getting them off the hook.

Note, I am NOT a lawyer, but I am a Jew

Provision 1 doesn't seem to apply, as that is generally reserved for an act of God. They could have done more to find alternative pilots, lease planes, agree to demands, etc.

Provision 2 may apply. However, the pilots never called a formal strike. This was a slowdown, an unofficial work stoppage, not a strike sanctioned by the Histadrut or the Labor Court.

If you're not satisfied, I recommend filing complaints with EL AL (re-escalate the issue) as well as the Consumer Protection Council, and maybe look at a law firm that specializes in this. This one (http://rotbaumlaw.com/2013/12/%D7%A2...9%D7%A1%D7%94/) consistently comes up when discussing the Tibi Law and related benefits
Thanks for your work on this. I am not going to hire a law firm to escalate this issue. I feel bad for Elal as a company based on what the overpaid pilots did to them and to us, the customers.
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