New El Al website
Oct 22, 2014, 5:59 am
#1
Original Poster
Join Date: May 2000
Location: Zichron Yakov, Israel
Programs: SPG Gold
Posts: 808
New El Al website
First impression is that it looks nicer than before, and the city search is faster. But you still can't enter airport codes as destinations like LHR, JFK, etc.
Will try out some more with some other feedback. Let's check against the old list of gripes and complaints we had from 3 years ago and see if any of those issues have been fixed.
Will try out some more with some other feedback. Let's check against the old list of gripes and complaints we had from 3 years ago and see if any of those issues have been fixed.
Oct 22, 2014, 9:58 am
#2
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
Thanks for informing about the site update.
Visually, it's a significant improvement over the previous one. Still not sure it's fully there, but it's better.
I like that they added real-time flight updates finally, but that page still needs work.
I also had no idea they added IFE streaming on the 767s and 737s!
Visually, it's a significant improvement over the previous one. Still not sure it's fully there, but it's better.
I like that they added real-time flight updates finally, but that page still needs work.
I also had no idea they added IFE streaming on the 767s and 737s!
Oct 22, 2014, 10:00 am
#3
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
They're touting their mobile app more on the new site: http://www.elal.com/en/PassengersInf.../ELAL-App.aspx
Incredibly enough, mobile boarding pass is available at a number of outstations but NOT at TLV!
Incredibly enough, mobile boarding pass is available at a number of outstations but NOT at TLV!
Oct 22, 2014, 1:38 pm
#5
Join Date: Jan 2011
Location: YYZ
Posts: 765
Thanks for the update.
I echo what has already been noted- that the site is much better visually.
In terms of content...not sure why YYZ isnt listed as a flight destination or arrivals in the flight updates
Some of the information doesnt really make sense and I have to wonder if this is actual policy or something got lost in translation (although I find the use of the english language to be improved...though it flip flops between British/American english).
Is this actual policy?
(Found this http://www.elal.com/en/PassengersInf.../Hand-Bag.aspx and then click on the comments link:
"Passengers wishing to bring on board hand luggage that exceeds the permitted measurements or weight (such as a cello), will have to purchase as separate seat for this item"
I echo what has already been noted- that the site is much better visually.
In terms of content...not sure why YYZ isnt listed as a flight destination or arrivals in the flight updates
Some of the information doesnt really make sense and I have to wonder if this is actual policy or something got lost in translation (although I find the use of the english language to be improved...though it flip flops between British/American english).
Is this actual policy?
(Found this http://www.elal.com/en/PassengersInf.../Hand-Bag.aspx and then click on the comments link:
"Passengers wishing to bring on board hand luggage that exceeds the permitted measurements or weight (such as a cello), will have to purchase as separate seat for this item"
Oct 23, 2014, 2:16 am
#7
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
It's terrible!!! 
Try entering a destination, forget the fact that entering airport codes at large doesn't work, but try entering "london" or "los angeles" (or most other places for that matter) and it simply comes up with a few options that have nothing to do with the destination I entered, so in essence you currently can only book flights to about 6 destinations online...
The "Frequent Flyer Club" page is also half baked...
Try entering a destination, forget the fact that entering airport codes at large doesn't work, but try entering "london" or "los angeles" (or most other places for that matter) and it simply comes up with a few options that have nothing to do with the destination I entered, so in essence you currently can only book flights to about 6 destinations online...
The "Frequent Flyer Club" page is also half baked...
Last edited by clubman; Oct 23, 2014 at 2:22 am
Oct 23, 2014, 2:26 am
#8
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
It's terrible!!!
Try entering a destination, forget the fact that entering airport codes at large doesn't work, but try entering "london" or "los angeles" (or most other places for that matter) and it simply comes up with a few options that have nothing to do with the destination I entered, so in essence you currently can only book flights to about 6 destinations online...
The "Frequent Flyer Club" page is also half baked...
Try entering a destination, forget the fact that entering airport codes at large doesn't work, but try entering "london" or "los angeles" (or most other places for that matter) and it simply comes up with a few options that have nothing to do with the destination I entered, so in essence you currently can only book flights to about 6 destinations online...
The "Frequent Flyer Club" page is also half baked...
You looking at the English site or the Hebrew site?
Oct 23, 2014, 5:42 am
#9
Join Date: Aug 2012
Programs: UA 1K/MM, EK Gold, CX Silver
Posts: 880
The english version is laughable : They sell "Bussiness" class tickets, and cater to many "Passengers types". You can visit "Northeren Israel". All that just on the landing page.
Then I proceeded with a dummy booking, and there is no fare information, but only the line "All fare classes except I,C" and generalities like "If change is permitted it may be charged..."
Also, beware of the "DISINSECTION" requirements - sounds like cutting edge technology.
Then I proceeded with a dummy booking, and there is no fare information, but only the line "All fare classes except I,C" and generalities like "If change is permitted it may be charged..."
Also, beware of the "DISINSECTION" requirements - sounds like cutting edge technology.