EZY & EU261 Claims
Sep 9, 2023 | 9:39 am
#2
Original Poster
Join Date: May 2009
Location: EDI
Programs: FB Plat, BA Bronze, OneKey meh
Posts: 531
Forgot to post why I was looking.
Flew GLA to CHQ on Sunday (3rd September) and flight was delayed departing because there was not a captain available in Glasgow that morning. They flew a captain up from London to Edinburgh, who then got a taxi to Glasgow and we were eventually on our way 3+ hrs later. Had to go via Gatwick as the scheduled crew would have been over their hours had they flown to Chania.
We eventually got to Chania 3hrs 59mins after the scheduled arrival time.
I submitted a EU-261 claim the next day and it was automatically approved. The first email confirming receipt of the claim arriving one minute after the submission, and the second email advising the claim has been successful arriving less than a minute after that. Very impressive!
Payment was in my bank about 4 days later.
The amount? 350 per passenger.
Flew GLA to CHQ on Sunday (3rd September) and flight was delayed departing because there was not a captain available in Glasgow that morning. They flew a captain up from London to Edinburgh, who then got a taxi to Glasgow and we were eventually on our way 3+ hrs later. Had to go via Gatwick as the scheduled crew would have been over their hours had they flown to Chania.
We eventually got to Chania 3hrs 59mins after the scheduled arrival time.
I submitted a EU-261 claim the next day and it was automatically approved. The first email confirming receipt of the claim arriving one minute after the submission, and the second email advising the claim has been successful arriving less than a minute after that. Very impressive!
Payment was in my bank about 4 days later.
The amount? 350 per passenger.
Last edited by The doomed; Sep 15, 2023 at 4:18 pm Reason: typo on chania arrival delay
Sep 15, 2023 | 7:01 am
#3
Join Date: Apr 2016
Location: Isle of Man
Programs: BA Blue, IHG Gold, Radisson Premium, Clan Loganair, Starbucks Gold
Posts: 957
Matches my experience, I was caught up in the UK ATC FUBAR. Had to take a ferry instead and reimbursement of my ferry fare was back in my account within a week.