Court of Appeal rejects EasyJet automated online compensation submissions
Nov 28, 2022, 5:45 am
#1
Original Poster
Join Date: Apr 2013
Location: Devon, UK
Programs: VS Silver; Matmid Silver, BA Bronze; Accor Plat.
Posts: 960
Court of Appeal rejects EasyJet automated online compensation submissions
Recent Court of Appeal judgment rejects U2 automated responses:https://www.legalfutures.co.uk/lates...t-delay-claims
Dec 9, 2022, 8:20 am
#2
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
This is interesting and helpful.
A family member just experienced a delay on U2 8580 Easyjet from BCN-LGW.
I know the delay compensation cutoff time is 2hrs for this length of flight: “If your flight covers a distance of under 1,500km (930 miles), you’re entitled to 250 Euro compensation if you’re delayed by at least two hours”
I asked him what time the doors of the plane opened but he doesn’t have a record — he does remember there was a problem with the steps which delayed matters and he got through immigration at LGW at 2am.
Flighty app shows the following details. Any way of finding out the door opening time, which I know is what’s relevant for EC/UK261 compensation here?
A family member just experienced a delay on U2 8580 Easyjet from BCN-LGW.
I know the delay compensation cutoff time is 2hrs for this length of flight: “If your flight covers a distance of under 1,500km (930 miles), you’re entitled to 250 Euro compensation if you’re delayed by at least two hours”
I asked him what time the doors of the plane opened but he doesn’t have a record — he does remember there was a problem with the steps which delayed matters and he got through immigration at LGW at 2am.
Flighty app shows the following details. Any way of finding out the door opening time, which I know is what’s relevant for EC/UK261 compensation here?
Dec 9, 2022, 6:26 pm
#3
Join Date: Oct 2002
Location: TOL
Posts: 748
This seems like a real uphill battle if the airline's records reflect an arrival within two hours of the scheduled time -- especially without any evidence to the contrary. It doesn't hurt to submit a claim but what will you do if/when they summarily deny it?
