Some time ago easyJet stated their policy was to have a rolling schedule of cancellations seven days in advance of the flight and you can expect to hear from them at T-7. I did 2½ weeks ago, immediately applied for a refund on line and got the acknowledgement the next day. "...we will try our best to complete your request within 28 days following submission" but really don't expect anything for 90 days/next year/ever.

As an update to my message posted in this thread a few weeks ago, Easyjet tried contesting my chargeback claim that I filed after they cancelled my flights, but after I sent Amex heaps of evidence, the case was closed and I've got my refund worth £200. Took me a month to get it sorted but well worth the effort than chasing Easyjet for a cash refund.

It's quite telling when the airline tries to persuade its customer that refund will take several months (because of lower staffing levels + big load of refund requests) -> but when it comes to contesting a chargeback, the airlines are very quick to jump and provide their evidence.

Indeed, that lays it bare. They see that they cancelled their own flight and thus the customer is legally entitled to a full refund, and yet they have an employee take the time to file a baseless challenge to the chargeback. So far I haven't heard anything from Chase, and it's been more than 30 days. But if easyJet tries this with me, I'll be quick to alert travel journalists.

UK small claims permits (it always has, so not limited to the pandemic) telephonic hearings. If by some chance Chase does deny your chargeback dispute (very unlikely), file a SCC action.

Our Easyjet flight to Menorca was cancelled 10 days ago and I duly completed the refund form.
Call me cynical, but does this also cover the return flight which was cancelled a week later?

It should cover the return if it was a return itinerary (not a separate record locator). If you don't have your refund already, easyJet is in violation of EU law. I suggest disputing the charge with your credit card issuer, if that's how you paid for the ticket.

Hi all, our flights to Portugal were cancelled a couple of weeks ago. We requested vouchers, as we figure we will go somewhere at some point. I got an email a few days later with my booking details, and stating “Refund of £***.** to Credit Shell” I have no idea what that means, is there a voucher to follow does anyone know? Needles to say, I have been unable to get through to EasyJet on the phone.

many thanks

Yes, that is what I would expect - we shall see!

We were cancelled May 21, with refund requested. The refund confirmation email said they are trying to get refunds done within 28 days. We'll see how long it takes. I personally don't want to over react and go the credit card company unless it takes more than a month or so.

In our case, our flights were not booked return, each leg was separate. So we are now waiting for our return to be cancelled, which it will be as its on June 13, but Easyjet is shut down till June 15.

I'm happy to report that today Chase resolved my disputed easyJet charge in my favor. I submitted it on April 8. Either the time passed with no objection from easyJet, or easyJet expressly consented to the chargeback.

I continue to recommend disputing these charges with airlines when they cancel your flights. First, request a refund. Alas, some airlines are making that a challenge. If that's not an option on the website, send an email to customer service. Wait seven days (the EU deadline for refund). If no refund, dispute the charge with your credit card issuer.

Glad to hear it resolved successfully. Will follow your lead here. Have requested refunds through Easyet for the first batch of cancelled flights a few days ago. Have another batch of flights that will likely be cancelled in the next few days. 100% sure they will cancel out as Easyjet announced they are restarting June 15, but my remaining flights are for June 13, and they will still be grounded.. So will wait, and let them cancel, then do refund requests.

If after a couple of weeks I see nothing, will engage Chase.

All of my Norwegian refunds came through in about 18-21 days, so that ended successfully.

I requested my refund on 24/04. It's still not been paid, despite the 28 day comment.

I'm going to do a chargeback with Amex.

Have also just passed 28 days since refund request and filed a chargeback - nice and easy with Amex as per usual.

"Please do not contact us regarding a previous request unless it has been more than 90 days since you made your original submission."
-- easyJet

Remember folks, -- no contacting them again until 90 days are up!

I jest. Yes, of course file the charge disputes with Amex. I don't think anyone should wait more than seven days after having submitted the refund request. easyJet is not acting in good faith.