Originally Posted by WilcoRoger (Post 32248055)

So basically it's either trying to get through to CS or chargeback via CC. Really customer friendly way of not having an online refund option. EU261 still applies in the UK so they cannot refuse full refund for flights they cancel.

Originally Posted by Travelling Inspector (Post 32322143)

"After some time..." How long, in your experience? I made the refund request on the form around 15:00 today, no acknowledgement yet.

Originally Posted by Travelling Inspector (Post 32323330)

The acknowledgement arrived around 04:00, just over 12 hours since submission of the request - so not too bad. "we will try our best to complete your request within 28 days following submission". Hmm, we'll see...

Originally Posted by Often1 (Post 32322181)

Correct.

Just remember that one must make the effort to obtain a refund from the merchant vendor. Keep everything in writing, so that you can submit a package in support of your chargeback which is self-explanatory. Include your e-ticket receipt, the notice of cancellation / screenshot, your request for a refund and either denial or a note that you have not heard back.

The Regulation requires a refund be initiated within 7 days. Thus, wait until the 8th day for the chargeback.

Originally Posted by bostontraveler (Post 32327259)

Doesn’t always work this way in the real world .

You may want to know what that not all airlines are honoring the EU 261 rules. The law is one thing. In practice it is often quite different. Many airlines are disregarding it altogether. I, for one, like many, have thousands held up with no practical recourse.

Head over to the Lufthansa or AF/KL forums if you have any doubts on this.

With no small claims courts and all legal avenues suspended for the moment, a whole lot of people are pounding on sand.

Originally Posted by heronb (Post 32324490)

I have two one way bookings, EDI to VCE and VRN to EDI which I'm trying change to x2 return bookings in 2021, this is so that I can maximise the return on what I've spent. But I don't have the ability on the change flight option to add a return? Is this not possible? I'm sure calling them will be out at the moment so may have to wait a while if this is possible at all.

Originally Posted by dhuey (Post 32327344)

Do you have any contest charge options with your credit/debit card company?

Originally Posted by bostontraveler (Post 32327673)

Not here in France. Amex is refusing to open disputes when vouchers are offered.

Originally Posted by Biggie Fries (Post 32268553)

In late February booked April flights.

Got an e-mail from EasyJet 16 March telling me that flights had been canceled, and offering to refund.

Went on line 19 March and asked (by clicking buttons, not by talking to anyone) for a refund. Seemed to work, as I got an e-mail saying that I would be reimbursed within seven (7) business days.

With generous counting, that would have been by 31 March (at the latest). But did not get any reimbursement. So, after reading this thread, on Saturday I asked for charge back with Chase (had booked with Chase Hyatt Visa). They (Chase) immediately responded that a provisional charge back would be issues and, indeed, this morning, Chase credited the money back to my account.

Will now wait to see what EasyJet does, but I do have the e-mail from EasyJet promising the reimbursement, so I'd like to think that I shall be fighting this battle while holding the high ground.

Originally Posted by dhuey (Post 32269578)

Going forward -- and after the CEO's email about how all April flights are cancelled -- if EasyJet contests the chargebacks with regard to these April flights, that would be very bad faith on their part. I hope we don't see that.

Originally Posted by Often1 (Post 32269603)

It is important when submitting a chargeback request, to document it in a way it cannot be refuted (even if contested). Do everything in writing and keep screen shots of webforms and the like. If, for some reason, a conversation is required, write a detailed memo contemporaneously and show the date & time of the call and of your writing.

At a minimum, provide:
1. Copy of your e-ticket receipt showing the routing, flights, and e-ticket number.
2. Copy of cancellation (screen shot if need be)
3. Copy of your request for a reimbursement.
4. Copy of carrier's commitment to reimburse (if given).

Originally Posted by Biggie Fries (Post 32269880)

These are excellent points. In retrospect, I wish I had taken screen shots for point 3, since my request was essentially by pushing a button that they presented to me. However, I do have 4 (as well as 1 and 2), and there is a sense in which 4 implies 3.

When I submitted the charge back request to Chase, I wanted to give them the e-mails (or *.pdf files thereof) for points 1, 2, and 4; but the Chase on-line mechanism did not (does not) have a place to attach files. They did have a box for comments, so I wrote down the sequence of dates corresponding to what I posted here. I will be ready to send Chase this information if and when they get back to me.

Anyhow, thanks for your earlier recommendation (up-thread) to file the charge back request. I would have kept waiting otherwise.

Originally Posted by Biggie Fries (Post 32343127)

April 5: Got the money back in a provisional credit from Chase.

May 2: Got a letter from Chase indicating that everything is now officially resolved in my favor.

Originally Posted by Biggie Fries (Post 32343127)

April 5: Got the money back in a provisional credit from Chase.

May 2: Got a letter from Chase indicating that everything is now officially resolved in my favor.

Originally Posted by dhuey (Post 32345671)

Bravo! May 8 is the last date for easyJet to challenge my charge dispute. I doubt they will, but if they do, a bunch of newspaper travel reporters are going to hear about it. The Points Guy as well.