Originally Posted by Wid

I am a Delta Air Lines employee at the Atlanta airport who also happens to be a Complaint Resolution Official (CRO) that receives special training in assisting passengers with disabilities. We are always available at all airport locations worldwide during our hours of operation and also 24/7 via telephone at our CRO Desk in Delta Reservations. These services are offered to hundreds of passengers like your nephew around the world in airports every day and at no charge. Please see the information that I have included below from delta.com so that you can contact Delta to request this assistance in advance of your nephew's travel.

WE ARE HERE TO HELP!

http://www.delta.com/planning_reserv...ties/index.jsp


Services for Travelers with Disabilities

We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it. Learn more about the services we offer here. Then, to request any of these services, contact Reservations at 1-800-221-1212.

For additional assistance, feel free to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. They will be glad to respond to your concerns. Our CROs are available at all airport locations. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.

Cognitive Disabilities

Some customers may be easily disoriented while traveling so we will meet and assist them during flights and in making connections. However, we will not stay with a customer while waiting for a connecting flight. If for some reason, you need undivided supervision, please consider traveling with a safety assistant. For more information about safety assistants see www.delta.com/disability.

Customers with cognitive disabilities, in many cases, are fully mobile, only needing assistance through the airport. We do not require wheelchair assistance in order to get this service. In the event that you are told you must accept a wheelchair in order to get to the gate, to your connection or to baggage claim, the curb or ground transportation, please ask for any uniformed agent to bring a CRO to you to resolve your concern.



To learn more about the Air Carrier Access Act (14 CFR Part 382), download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format here:

http://images.delta.com.edgesuite.ne...e_May_2008.pdf


Safe travels!

Originally Posted by Katja

United Spinal has published their updated guide to accessible air travel.

Table of contents:

Accessible Air Travel - A Guide for People with Disabilities
Air Carrier Access Act
Domestic and Foreign Air Carriers
Refusal of Service
Medical Certificates
Advance Notice Requirements
Safety Assistants
Extra Charges
Airline Liability for Equipment
Information for Passengers
Airport Accessibility
Kiosks
Security Screening
Accessibility of Aircraft
Seating Accommodations
Boarding, Deplaning, and Connecting Assistance
Services on the Aircraft
Service Animals
Stowage of Wheelchairs and Other Mobility Aids and Assistive Devices
Electronic Respiratory Assistive Devices
Complaint Procedures
Conclusion
Tips for Transferring and Lifting
Tips on Making Your Air Travel More Enjoyable