Guide to Accessible Air Travel
May 19, 09, 3:15 pm
#1
Moderator: Women Travelers and Disability Travel
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,919
Guide to Accessible Air Travel
United Spinal has published their updated guide to accessible air travel.
Table of contents:
Accessible Air Travel - A Guide for People with Disabilities
Air Carrier Access Act
Domestic and Foreign Air Carriers
Refusal of Service
Medical Certificates
Advance Notice Requirements
Safety Assistants
Extra Charges
Airline Liability for Equipment
Information for Passengers
Airport Accessibility
Kiosks
Security Screening
Accessibility of Aircraft
Seating Accommodations
Boarding, Deplaning, and Connecting Assistance
Services on the Aircraft
Service Animals
Stowage of Wheelchairs and Other Mobility Aids and Assistive Devices
Electronic Respiratory Assistive Devices
Complaint Procedures
Conclusion
Tips for Transferring and Lifting
Tips on Making Your Air Travel More Enjoyable
Table of contents:
Accessible Air Travel - A Guide for People with Disabilities
Air Carrier Access Act
Domestic and Foreign Air Carriers
Refusal of Service
Medical Certificates
Advance Notice Requirements
Safety Assistants
Extra Charges
Airline Liability for Equipment
Information for Passengers
Airport Accessibility
Kiosks
Security Screening
Accessibility of Aircraft
Seating Accommodations
Boarding, Deplaning, and Connecting Assistance
Services on the Aircraft
Service Animals
Stowage of Wheelchairs and Other Mobility Aids and Assistive Devices
Electronic Respiratory Assistive Devices
Complaint Procedures
Conclusion
Tips for Transferring and Lifting
Tips on Making Your Air Travel More Enjoyable
Last edited by Katja; Jun 14, 16 at 1:10 pm Reason: Updated link
May 22, 09, 2:03 pm
#2
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,147
I haven't looked through it yet, but maybe this is a candidate for a sticky, no?
May 25, 09, 7:28 am
#3
Join Date: Feb 2009
Location: Adelaide, South Australia
Posts: 168
Yes, I would second that. It is quite a useful document.
As an Australian, it's great to see the rules extending to cover foreign carriers on sectors to the US, although the biggest benefit in our experience (having the wheelchair stored in the cabin locker) was applied quite weakly in the new regulation - aircraft ordered (or delivered) this year (or next) need to comply: it would have been good to require all older aircraft that have a suitable locker to comply as well. This would not have involved retro-fitting, but would prevent airlines from flouting the new rules by not storing wheelchairs on board in perfectly good closets because the aircraft has been in service before the date deadline.
As an Australian, it's great to see the rules extending to cover foreign carriers on sectors to the US, although the biggest benefit in our experience (having the wheelchair stored in the cabin locker) was applied quite weakly in the new regulation - aircraft ordered (or delivered) this year (or next) need to comply: it would have been good to require all older aircraft that have a suitable locker to comply as well. This would not have involved retro-fitting, but would prevent airlines from flouting the new rules by not storing wheelchairs on board in perfectly good closets because the aircraft has been in service before the date deadline.
May 19, 12, 8:14 am
#4
Moderator: Delta SkyMiles & Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,438
This is from Delta Air Lines:
Originally Posted by Wid
I am a Delta Air Lines employee at the Atlanta airport who also happens to be a Complaint Resolution Official (CRO) that receives special training in assisting passengers with disabilities. We are always available at all airport locations worldwide during our hours of operation and also 24/7 via telephone at our CRO Desk in Delta Reservations. These services are offered to hundreds of passengers like your nephew around the world in airports every day and at no charge. Please see the information that I have included below from delta.com so that you can contact Delta to request this assistance in advance of your nephew's travel.
WE ARE HERE TO HELP!
http://www.delta.com/planning_reserv...ties/index.jsp
Services for Travelers with Disabilities
We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it. Learn more about the services we offer here. Then, to request any of these services, contact Reservations at 1-800-221-1212.
For additional assistance, feel free to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. They will be glad to respond to your concerns. Our CROs are available at all airport locations. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.
Cognitive Disabilities
Some customers may be easily disoriented while traveling so we will meet and assist them during flights and in making connections. However, we will not stay with a customer while waiting for a connecting flight. If for some reason, you need undivided supervision, please consider traveling with a safety assistant. For more information about safety assistants see www.delta.com/disability.
Customers with cognitive disabilities, in many cases, are fully mobile, only needing assistance through the airport. We do not require wheelchair assistance in order to get this service. In the event that you are told you must accept a wheelchair in order to get to the gate, to your connection or to baggage claim, the curb or ground transportation, please ask for any uniformed agent to bring a CRO to you to resolve your concern.
To learn more about the Air Carrier Access Act (14 CFR Part 382), download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format here:
http://images.delta.com.edgesuite.ne...e_May_2008.pdf
Safe travels!
WE ARE HERE TO HELP!
http://www.delta.com/planning_reserv...ties/index.jsp
Services for Travelers with Disabilities
We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it. Learn more about the services we offer here. Then, to request any of these services, contact Reservations at 1-800-221-1212.
For additional assistance, feel free to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations. They will be glad to respond to your concerns. Our CROs are available at all airport locations. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.
Cognitive Disabilities
Some customers may be easily disoriented while traveling so we will meet and assist them during flights and in making connections. However, we will not stay with a customer while waiting for a connecting flight. If for some reason, you need undivided supervision, please consider traveling with a safety assistant. For more information about safety assistants see www.delta.com/disability.
Customers with cognitive disabilities, in many cases, are fully mobile, only needing assistance through the airport. We do not require wheelchair assistance in order to get this service. In the event that you are told you must accept a wheelchair in order to get to the gate, to your connection or to baggage claim, the curb or ground transportation, please ask for any uniformed agent to bring a CRO to you to resolve your concern.
To learn more about the Air Carrier Access Act (14 CFR Part 382), download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format here:
http://images.delta.com.edgesuite.ne...e_May_2008.pdf
Safe travels!
May 28, 15, 6:31 pm
#5
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,147
Originally Posted by Katja
United Spinal has published their updated guide to accessible air travel.
Table of contents:
Accessible Air Travel - A Guide for People with Disabilities
Air Carrier Access Act
Domestic and Foreign Air Carriers
Refusal of Service
Medical Certificates
Advance Notice Requirements
Safety Assistants
Extra Charges
Airline Liability for Equipment
Information for Passengers
Airport Accessibility
Kiosks
Security Screening
Accessibility of Aircraft
Seating Accommodations
Boarding, Deplaning, and Connecting Assistance
Services on the Aircraft
Service Animals
Stowage of Wheelchairs and Other Mobility Aids and Assistive Devices
Electronic Respiratory Assistive Devices
Complaint Procedures
Conclusion
Tips for Transferring and Lifting
Tips on Making Your Air Travel More Enjoyable
Table of contents:
Accessible Air Travel - A Guide for People with Disabilities
Air Carrier Access Act
Domestic and Foreign Air Carriers
Refusal of Service
Medical Certificates
Advance Notice Requirements
Safety Assistants
Extra Charges
Airline Liability for Equipment
Information for Passengers
Airport Accessibility
Kiosks
Security Screening
Accessibility of Aircraft
Seating Accommodations
Boarding, Deplaning, and Connecting Assistance
Services on the Aircraft
Service Animals
Stowage of Wheelchairs and Other Mobility Aids and Assistive Devices
Electronic Respiratory Assistive Devices
Complaint Procedures
Conclusion
Tips for Transferring and Lifting
Tips on Making Your Air Travel More Enjoyable
May 29, 15, 6:06 am
#6
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 21 years/2MM, HHonors Diamond, Shangri-La Jade, SPG Gold, AVIS & Hertz Prez Club
Posts: 4,171
Jun 14, 16, 8:10 am
#7
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,147
The original post link, and the most recent link, do not work anymore.
Jun 14, 16, 1:10 pm
#8
Moderator: Women Travelers and Disability Travel
Original Poster
Join Date: Sep 2004
Location: DEN
Posts: 1,919
Thanks, DeafFlyer - the new (2015) version is at http://www.unitedspinal.org/pdf/2015...l-brochure.pdf. I've corrected the link in the original post as well.
Jul 2, 16, 5:27 pm
#9
Join Date: Jul 2016
Posts: 1
United has a so so guid for disabled travelers with not that much info.
I found a really good guid on waytofly that has allot of resources and links to many more guides
Check out this link https://www.waytofly.com/Articles/Fl...bled-Travelers
I found a really good guid on waytofly that has allot of resources and links to many more guides
Check out this link https://www.waytofly.com/Articles/Fl...bled-Travelers
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