Thank you for taking the time, really appreciate.

I agree with you, get the basics right.

So for which property/company do you work, or on who's behalf are you conducting this marketing survey?

When I used to travel for work, I almost always travelled alone. I very much dislike eating alone in restaurants because the servers almost always snub single diners. So I use room service. It's not lazy as one of the posters said, it's convenience. When I travel for business, I want to either work while I eat or watch tv to depressurize from work.

I do agree with the posters who said the extortionist prices are the worst thing.

Here is an example of room service done right: The Savage River Lodge in Maryland is all cabins. There is a common dining room, but they're happy to deliver food to your cabin also. They advertise as being dog-friendly, but can't allow dogs in the dining room. So when we went with our dogs, we were impressed by the brilliance of their delivery service. They bring the food in a large basket that keeps it hot for the drive up the hill. Two servers work together; they bring the basket into your cabin, set the table formally, pour your wine if you ordered a bottle, light a candle if you want, and slip out the door. The food quality was definitely in the fine dining category. If a rustic cabin/lodge in the mountains can do this, then Hilton/Marriott/etc has no excuse.

Ive had some ordinary Room service experiences but most have been ok

I prefer to get take away from a decent nearby restaurant and bring it back to my room

With google maps etc it's not hard to find nearby places