Never received Platinum companion voucher - contact DL or AMEX?
Dec 30, 2008, 8:14 am
#1
Original Poster
Join Date: Apr 2000
Location: Phila Delta ex-PM, ex-UA-PE
Posts: 2,659
Never received Platinum companion voucher - contact DL or AMEX?
I never received my annual companion voucher for my Delta AMEX Platinum Skymiles card. Not sure if maybe requesting a different monthly due date during the summer might have screwed something up. Usually I get the voucher early Fall.
Should I contact Delta about the missing voucher, or American Express? Assuming they say they sent it, is there a way for them to either provide the serial number to me, or reissue one? Unlike many recipients, I actually have a trip being planned where I think I can use it.
Thanks.
Jeff
Should I contact Delta about the missing voucher, or American Express? Assuming they say they sent it, is there a way for them to either provide the serial number to me, or reissue one? Unlike many recipients, I actually have a trip being planned where I think I can use it.
Thanks.
Jeff
Dec 30, 2008, 8:21 am
#2
Was eufto
Join Date: Apr 2005
Programs: UA 1K, AS Gold, Marriott/SPG Plat, IC RA, Hyatt Glob, Avis PC, Hertz PC
Posts: 162
I never received my annual companion voucher for my Delta AMEX Platinum Skymiles card. Not sure if maybe requesting a different monthly due date during the summer might have screwed something up. Usually I get the voucher early Fall.
Should I contact Delta about the missing voucher, or American Express? Assuming they say they sent it, is there a way for them to either provide the serial number to me, or reissue one? Unlike many recipients, I actually have a trip being planned where I think I can use it.
Thanks.
Jeff
Should I contact Delta about the missing voucher, or American Express? Assuming they say they sent it, is there a way for them to either provide the serial number to me, or reissue one? Unlike many recipients, I actually have a trip being planned where I think I can use it.
Thanks.
Jeff
Hope that helps!
Dec 30, 2008, 9:09 am
#3
Join Date: Jan 2000
Posts: 782
I called the customer service number on the card and a voucher was sent within a few days.
Dec 30, 2008, 12:12 pm
#4
Join Date: Apr 2003
Location: Indianapolis
Posts: 668
Mine took about 6 weeks from the card activation date.
Dec 30, 2008, 1:19 pm
#5
Join Date: Dec 2008
Location: Northern VA
Programs: DL Diamond, Marriott Titanium, National Car Exec Elite
Posts: 286
Thanks for reminding me: I didn't receive mine, either.
I'll give the # on the card a call.
I'll give the # on the card a call.
Dec 30, 2008, 6:14 pm
#6
Join Date: Sep 2004
Location: Deep in the heart of...DL country.
Programs: DL GM
Posts: 3,838
Same as above. Amex, definitely.
Dec 30, 2008, 7:42 pm
#7
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
I have had to call every year for mine for the last three years.
Dec 31, 2008, 7:49 pm
#9
Join Date: Jun 2005
Location: SLC
Programs: DL PM,1MM
Posts: 690
Thanks for the thread . . .as I was reading it, I realized I hadn't gotten mine and it normally comes late Oct.
Jan 2, 2009, 11:41 am
#10
Join Date: Feb 2007
Posts: 10
I just got off the phone with AMEX with this exact problem. I called in November and was told they would open an investigation and get back to me. They never got back to me. Today I was lucky. My call was being recording (I could hear the beep every 30 sec. or so), so a supervisor must have been helping the gal I was talking to. After putting me on hold for a very short time, she came back and said my vouchers would be to me in 24 to 48 hours. I will be shocked if they overnight them to me. 
Jan 2, 2009, 2:41 pm
#11
Original Poster
Join Date: Apr 2000
Location: Phila Delta ex-PM, ex-UA-PE
Posts: 2,659
Sorry I didn't followup:
We regret the inconvenience this matter has caused you.
Please be advised that I have requested that a replacement Delta Companion Certificate be issued. I have requested that we expedite the request.
We appreciate your patience and understanding in this regard.
This was 12/30; if it's expedited, maybe I'll see something next week.
Semi-related - is the only way to use these still with a live agent? Especially with the $99 companion voucher, by the time the $20 x 2 direct ticketing fee is added in, the effective savings isn't that much.
Jeff
We regret the inconvenience this matter has caused you.
Please be advised that I have requested that a replacement Delta Companion Certificate be issued. I have requested that we expedite the request.
We appreciate your patience and understanding in this regard.
This was 12/30; if it's expedited, maybe I'll see something next week.
Semi-related - is the only way to use these still with a live agent? Especially with the $99 companion voucher, by the time the $20 x 2 direct ticketing fee is added in, the effective savings isn't that much.
Jeff
Jan 3, 2009, 7:15 am
#13
Join Date: Aug 2005
Location: Cincinnati, OH
Programs: Starwood Gold, HiltonHHonors Silver, Marriott Silver, Delta SkyMiles
Posts: 1,775
I emailed AMEX via the "Contact Us" section of their website when I didn't get my $99 gold companion certificate. I ended up with two. 
Feb 6, 2009, 9:20 am
#14
Original Poster
Join Date: Apr 2000
Location: Phila Delta ex-PM, ex-UA-PE
Posts: 2,659
I did finally get my voucher (and as others commented, they sent me two of them).
Since this seems to be the current AMEX Companion voucher thread, I'm wondering if anyone knows if Northwest flights can be used with the voucher?
Jeff
Since this seems to be the current AMEX Companion voucher thread, I'm wondering if anyone knows if Northwest flights can be used with the voucher?
Jeff