What Would You Do?
May 30, 2000, 4:34 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: New York City
Posts: 3,506
What would you do in this upgrade situation?
I booked a ticket Manchester, UK - JFK - LAX - JFK - Manchester, UK in "Q" class. I called to upgrade the domestic portions with systemwides. I got an agent on the phone who did not know what he was doing. I check my booking on the web-site and lo and behold, the entire booking has been upgraded!
What would you do? Should I call them back and offer to be "downgraded" or let it sit until I get to the airport?
Advice please ... !!
[This message has been edited by leroy11 (edited 05-30-2000).]
What would you do? Should I call them back and offer to be "downgraded" or let it sit until I get to the airport?
Advice please ... !!
[This message has been edited by leroy11 (edited 05-30-2000).]
May 30, 2000, 5:02 pm
#2
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Leave it alone.
I once called and asked to be upgrade using a system wide to LAX, on the same call, I asked about what to do to upgrade my wife using miles. They ended up upgrading her, even though we were not on the same flight and never took the miles.
I once called and asked to be upgrade using a system wide to LAX, on the same call, I asked about what to do to upgrade my wife using miles. They ended up upgrading her, even though we were not on the same flight and never took the miles.
May 30, 2000, 5:33 pm
#3
Original Member
Join Date: May 1998
Location: Jackson, MS
Posts: 60
I am confused. You say you used a SYSTEMWIDE, and they upgraded you SYSTEMWIDE. Where is the issue?
Looks good to me?!
May 30, 2000, 6:48 pm
#4
Original Member
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Join Date: May 1998
Location: New York City
Posts: 3,506
The issue is that "Q" fares are not eligible to be upgraded on int'l flights - only Y, B or M fares are. However, domestic portions of international intineraries booked in anything but "L" or "U" can be upgraded.
May 30, 2000, 9:27 pm
#5
Original Member
Join Date: May 1998
Location: Chicago, IL (2 miles from ORD)
Posts: 660
I have never used my system wide upgrades(paper), but I understand you must surrender them when you checkin. Not sure though because I haven't used them, but just thought I would mention it.
May 30, 2000, 9:29 pm
#6
Original Member
Join Date: May 1998
Location: Los Angeles, CA - Nearly 4 Million Actual Miles Flown
Posts: 5,522
Just be prepared to sit in that center seat in coach in case you have a savy gate agent who catches this and decides to bump you back there when they go to print out the boarding pass. Hopefully we can get someone with gate experience from DL to comment.
May 31, 2000, 8:32 am
#7
Join Date: Feb 2000
Location: ARGH-phila-pa, usa
Posts: 130
Has this happened to anyone??? I'd be curious to see how Delta handles that. If he does get kicked to the back of the bus will the new Delta slogan be:
"Delta, dont F@$% with US!"
"Delta, dont F@$% with US!"
May 31, 2000, 8:44 am
#8
Join Date: Jul 1999
Location: Atlanta, GA
Programs: SkyMiles MM, HHonors Gold, Avis, Hertz
Posts: 521
They can still catch you when they ask for SWU at check-in, but I certainly wish you the best!
May 31, 2000, 10:31 am
#9
Join Date: Jan 2000
Location: Boston, MA
Posts: 613
Good luck. Act like nothing is wrong. Don't tell the gate agent that the whole thing was confirmed in F/C. don't offer the SWU.
Play dumb.
Play dumb.
May 31, 2000, 10:43 am
#10
Join Date: Jul 1999
Location: JFK/LAX
Posts: 1,436
When you look at your itin are you booked in Z on all four segments?
May 31, 2000, 10:56 am
#11
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
as noted by zibbler, if the tkts r booked in Z, which is a confirmed business class, u r 90% safe...
just dont volunteer any information, as someone had said earlier, play innocent...
good luck to u, things like this dont happen often...
just dont volunteer any information, as someone had said earlier, play innocent...
good luck to u, things like this dont happen often...
May 31, 2000, 10:57 am
#12
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
sorry, i meant scribbler.... 
May 31, 2000, 11:01 am
#13
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Join Date: May 1998
Location: New York City
Posts: 3,506
Scribbler:
They are all booked in "Z" class.
I may just play it dumb, but in the UK, they're quite strict about upgrades.
Another possibility, I may just call them and tell them what happened. Perhaps (real wishful thinking) they may say our screw-up and leave it ... Unlikely I know.
They are all booked in "Z" class.
I may just play it dumb, but in the UK, they're quite strict about upgrades.
Another possibility, I may just call them and tell them what happened. Perhaps (real wishful thinking) they may say our screw-up and leave it ... Unlikely I know.
May 31, 2000, 12:52 pm
#14
Join Date: Jul 1999
Location: JFK/LAX
Posts: 1,436
Leo, I wouldn't worry about it. But certainly check ITN and see what the coach situation looks like (in terms of getting stuck in a middle by the lavs). It's their mistake, so in my opinion they should eat it, especially since you're GM. But in the event that you get a hassle, I would spot on offer to pay the difference between Q and M for those two segments. Chances are they won't make you. Plus, you can always change your mind when they ask for your credit card. I say this meaning that as far as you new, you had paid the upgradable fare. BTW: why are you booked in Q JFK-LAX-JFK, a K would probably have saved you the difference b/w Q and M int'l. No?
Any thoughts on whether he should check in extra early or at the last minute? I would say later rather than sooner.
But definitely don't bother alerting DL reservations as we all know they have far less lattitude than those at the airport.
It also never hurts to tuck an Above and Beyond in your ticket folder when you hand it to the agent. Even though the programs apparently been discontinued, employess still seem to appreciate the gesture.
Any thoughts on whether he should check in extra early or at the last minute? I would say later rather than sooner.
But definitely don't bother alerting DL reservations as we all know they have far less lattitude than those at the airport.
It also never hurts to tuck an Above and Beyond in your ticket folder when you hand it to the agent. Even though the programs apparently been discontinued, employess still seem to appreciate the gesture.
May 31, 2000, 1:31 pm
#15
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
This is a textbook example of why Delta has and needs a tough elite commando unit, the REVENUE PROTECTION UNIT (RPU) to search out this type of rouge agent and/or passenger behavior. I suggest you do a search in the Delta forum for recent info re it.
Your kind WILL be found and properly disciplined (ie loss of nice elite status, forfeiture of nice ff miles, seated forever in middle-seat coach, something re eldest male child, etc).
YOU HAVE BEEN WARNED!!
ps: as for the suggestion; ".....never hurts to tuck an Above and Beyond in your ticket folder when you hand it to the agent....", well, this is expressly forbidden by the FAA, DOJ, INS, IRS, NATO and Delta's own ......"You Gotta Spend Cause We Never Bend" policy. <GRIN>
Your kind WILL be found and properly disciplined (ie loss of nice elite status, forfeiture of nice ff miles, seated forever in middle-seat coach, something re eldest male child, etc).
YOU HAVE BEEN WARNED!!
ps: as for the suggestion; ".....never hurts to tuck an Above and Beyond in your ticket folder when you hand it to the agent....", well, this is expressly forbidden by the FAA, DOJ, INS, IRS, NATO and Delta's own ......"You Gotta Spend Cause We Never Bend" policy. <GRIN>