Miserable experience
#16
Original Poster
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,724
OK, in the aftermath of this thread, I emailed Delta and requested original routing credit, as suggested above.
I got a reply apologizing for the delays. I can't quite tell if they're saying they will offer me the original credit or not.
But they said they will give me 10,000 miles because of the inconvenience I experienced.
So I logged on to delta.com and see that they've given me 10,000 miles (non MQM of course).
But the MQMs I got for the trip are still the same, only ATL-LHR instead of ATL-ARN. So I'm missing out on about 400 MQMs, plus the Double MQM promo or about 800 MQMs.
Hmm, I don't know if I should press on. The 10k miles are nice but the MQMs ...
Well if I get the Double MQMs for my trips in May and June, I will be Gold again.
But those 800 MQMs might make the difference on whether I shoot for Platinum this year.
I got a reply apologizing for the delays. I can't quite tell if they're saying they will offer me the original credit or not.
But they said they will give me 10,000 miles because of the inconvenience I experienced.
So I logged on to delta.com and see that they've given me 10,000 miles (non MQM of course).
But the MQMs I got for the trip are still the same, only ATL-LHR instead of ATL-ARN. So I'm missing out on about 400 MQMs, plus the Double MQM promo or about 800 MQMs.
Hmm, I don't know if I should press on. The 10k miles are nice but the MQMs ...
Well if I get the Double MQMs for my trips in May and June, I will be Gold again.
But those 800 MQMs might make the difference on whether I shoot for Platinum this year.
#17
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
Fire off an email simply stating:
"Iam requesting original routing credit for the folliwing itinerary (CONFIRM #, TICKET NUMBER) in which my routing was effected by operations."
Then give them the flights you wanted credit for.
"Iam requesting original routing credit for the folliwing itinerary (CONFIRM #, TICKET NUMBER) in which my routing was effected by operations."
Then give them the flights you wanted credit for.
#18
Join Date: Dec 2007
Location: Gotham City
Programs: Rapid Rewards, Skymiles, HHonors, Amex MR; Browns, Cavs, Indians, and Buckeyes Season Ticket Holder
Posts: 2,027
#19
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
Yes but no. The ticket # will allow the agent to verify the originally booked itinerary and give them access to the reasons why the routing changed.
I had a problem where WX caused DL to sign my ticket over to AA (thank you MCI CRC agent) and I emailed DL CS via the website. Corrected itin appeared the next day.
I had a problem where WX caused DL to sign my ticket over to AA (thank you MCI CRC agent) and I emailed DL CS via the website. Corrected itin appeared the next day.
#20
Join Date: Dec 2007
Location: Gotham City
Programs: Rapid Rewards, Skymiles, HHonors, Amex MR; Browns, Cavs, Indians, and Buckeyes Season Ticket Holder
Posts: 2,027
Yes but no. The ticket # will allow the agent to verify the originally booked itinerary and give them access to the reasons why the routing changed.
I had a problem where WX caused DL to sign my ticket over to AA (thank you MCI CRC agent) and I emailed DL CS via the website. Corrected itin appeared the next day.
I had a problem where WX caused DL to sign my ticket over to AA (thank you MCI CRC agent) and I emailed DL CS via the website. Corrected itin appeared the next day.

