Problem with Delta.com
Oct 25, 2006, 5:54 pm
#1
Original Poster
Join Date: Aug 2004
Location: MLU DL fans know where that is.
Programs: Marriott Platinum, Avis
Posts: 490
Problem with Delta.com
For the past week I have not been able to price out anything on Delta.com. I get the screen showing that it is looking but the results page is blank. So today I call tech support. They are aware of the problem and took some info from me but provided no help.
Are other flyer talkers having this problem?
Are other flyer talkers having this problem?
Oct 25, 2006, 6:47 pm
#2
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,466
Originally Posted by powerplantop
For the past week I have not been able to price out anything on Delta.com. I get the screen showing that it is looking but the results page is blank. So today I call tech support. They are aware of the problem and took some info from me but provided no help.
Are other flyer talkers having this problem?
Are other flyer talkers having this problem?
Oct 25, 2006, 6:48 pm
#3
Join Date: Jun 2004
Location: CA/UT
Programs: Delta Gold, Starwood GM
Posts: 710
Originally Posted by powerplantop
For the past week I have not been able to price out anything on Delta.com. I get the screen showing that it is looking but the results page is blank. So today I call tech support. They are aware of the problem and took some info from me but provided no help.
Are other flyer talkers having this problem?
Are other flyer talkers having this problem?
Oct 26, 2006, 3:12 pm
#4
Original Poster
Join Date: Aug 2004
Location: MLU DL fans know where that is.
Programs: Marriott Platinum, Avis
Posts: 490
Originally Posted by Kahuna
I experienced an identical problem after loading the new IE 7.0 browser. Decided to remove 7.0 and return to 6.o and the problem still exists. I advised Delta and they sent me an online questionnaire with PC/ISP questions. Completed the quesionnaire and have heard nothing. They must be losing business if the problem is widespread
Oct 26, 2006, 4:24 pm
#5
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
No problems with Safari - get a mac 
Oct 26, 2006, 5:26 pm
#6
Join Date: Apr 2006
Programs: Delta FO
Posts: 40
I have had ie 7 since it was first a beta and now have the full release and I haven't had any problems with delta.com. Maybe you some ad-blocking or spam software, they often stop pages loading correctly
Oct 26, 2006, 5:33 pm
#7
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Originally Posted by mcjava
Nope, priced out a ticket on Monday 11/23, purchased it yesterday, 11/24, haven't seen this problem.
Oct 26, 2006, 8:08 pm
#8
Join Date: Jun 2004
Location: CA/UT
Programs: Delta Gold, Starwood GM
Posts: 710
Originally Posted by powerplantop
I started having this right after "upgrading" (sounds like enhancment) to 7. I just loaded Firefox and it works.
Oct 26, 2006, 8:22 pm
#9
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,466
Originally Posted by UpgradeMe
You purchased a ticket a month in the future? That's impressive.
October, not November (get my ones and aughts mixed up sometimes, sometimes even get my aught nots mixed up)
Nov 1, 2006, 6:44 pm
#10
Join Date: Oct 2006
Location: ATL
Programs: Delta PM/CRC, HH Diamond, Marriott Silver
Posts: 29
Originally Posted by powerplantop
For the past week I have not been able to price out anything on Delta.com. I get the screen showing that it is looking but the results page is blank. So today I call tech support. They are aware of the problem and took some info from me but provided no help.
Are other flyer talkers having this problem?
Are other flyer talkers having this problem?
I've resorted to looking at flights through other travel websites to find the right flights I need. It's getting pretty frustrating!
I'm surprised this is not more widespread. Anyone else?
Nov 1, 2006, 10:07 pm
#11
Join Date: Aug 2006
Location: Northwest Georgia
Programs: Delta, Hilton, ICH, Hertz
Posts: 302
Getting "Woops" Messages
I was trying to book three different flights today and it took me about an hour. I kept getting a message that said "Woops" and then something about they were having a problem and were working on it. I eventually got everything booked, but it was very aggravating.
I'm using FireFox 1.5.something
I'm using FireFox 1.5.something
Nov 1, 2006, 10:31 pm
#12
Join Date: Oct 2004
Location: Boston
Programs: Delta 1MM, Platinum Marriott, Gold Priority Club
Posts: 72
This is very widespread apparently and if you call them on it they give you the workaround. The tech said it's a Java incompatibility. This has happened a few times a year since DL.com went to the schedule moving display while it searches. It seems to fix itself eventually and then reoccur when they make a change on the booking page.
Nov 2, 2006, 7:18 am
#13
Join Date: Jun 2005
Posts: 104
I had the same problem with firefox. Switches to IE and after several tries was able to book flights.
Nov 11, 2006, 9:12 pm
#14
Join Date: Oct 2006
Location: ATL
Programs: Delta PM/CRC, HH Diamond, Marriott Silver
Posts: 29
After several emails back and forth with Delta website support, I received the following email response yesterday:
"Dear Mr. xyz,
Thank you for your e-mail to Delta Air Lines.
Today, date November 10, just arriving to work this morning and have been advised by my colleagues the problem still exists and to continue to click on the Full Search Option to complete your transaction. I was hoping for some good news, but unfortunately, I don't have any other suggestions.
We appreciate your business and look forward to seeing you on your next Delta flight."
The problem has still not gone away for me - I even tried upgrading to IE 7.0 on one of PC's, but no luck on that either.
"Dear Mr. xyz,
Thank you for your e-mail to Delta Air Lines.
Today, date November 10, just arriving to work this morning and have been advised by my colleagues the problem still exists and to continue to click on the Full Search Option to complete your transaction. I was hoping for some good news, but unfortunately, I don't have any other suggestions.
We appreciate your business and look forward to seeing you on your next Delta flight."
The problem has still not gone away for me - I even tried upgrading to IE 7.0 on one of PC's, but no luck on that either.
Nov 12, 2006, 7:31 am
#15
Join Date: Jul 2006
Programs: Delta Platinum, Priority Club Plat Ambassador
Posts: 9
I have had the same problem and also had to install Firefox - which has turned out to be a much better browser! But boo and hiss to Delta. This is so sad that their primary revenue channel is not working properly and they have yet to get this fixed!