New Atlanta Ad Campaign Promotes Delta’s Respect for Customers’ Personal Time
Aug 23, 2003, 4:29 pm
#1
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New Atlanta Ad Campaign Promotes Delta’s Respect for Customers’ Personal Time
Here is an excerpt from Delta’s Internet web site:
The URL had to be edited for the UBB code to accept it, which is why
[This message has been edited by Canarsie (edited 08-23-2003).]
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Time is precious, and our customers tell us that they want to do business with an airline that values what is most important to them, said Vicki Escarra, executive vice president and chief marketing officer for Delta.</font>
[This message has been edited by Canarsie (edited 08-23-2003).]
Aug 24, 2003, 8:29 am
#2
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I'm gonna vomit! (and our customers tell us that they want to do business with an airline that values what is most important to them, said Vicki Escarra, executive vice president and chief marketing officer for Delta.)
What about the ability to qualify and upgrade?????????? Vicki sure didn't here is say that all year.
AND:
All of those kiosks,phones and screens will not be able to do s*** when storms settle over the airport
"76 self-service, check-in kiosks;
24 Delta Direct phones for immediate access to Reservations Agents for assistance with complex ticketing transactions;
155 Gate Information Display Screens (GIDS) for flight information, weather, standby and connection information;
Numerous Flight Information Display Screens (FIDS) for updated departure and arrival times and gate information; "
What about the ability to qualify and upgrade?????????? Vicki sure didn't here is say that all year.
AND:
All of those kiosks,phones and screens will not be able to do s*** when storms settle over the airport
"76 self-service, check-in kiosks;
24 Delta Direct phones for immediate access to Reservations Agents for assistance with complex ticketing transactions;
155 Gate Information Display Screens (GIDS) for flight information, weather, standby and connection information;
Numerous Flight Information Display Screens (FIDS) for updated departure and arrival times and gate information; "
Aug 24, 2003, 1:03 pm
#3
Join Date: Jun 2001
Location: A small town in North Georgia
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Posts: 1,626
IMHO, the group with no respect for customers' personal time is the Travellers Slowdown Always. No matter how early you are, it's your fault if you miss a flight because of the security line. I've check a bag twice in the last 10 years, and eliminated the hassle of standing in that line. The best thing Delta can do is have enough personnel in place, both land and gateside, so the lines move quickly.