whisper

I joined CH DVD 3K SM Promo a long time ago, believe it to be at least a year now and the 1st 1.5k posted promptly. I fufilled the requirements within 6 months and after waiting 4 months for the remainder to post I began writing them. Here's some of the last few correspondences between us. Thought I'd share with you all. I'm in customer service and if one of my people treated my customers like I've been treated in this manner they'd be retrained and if that failed they'd be looking for a different line of work. Please note that the April 29th note from me was after numerous notes to them and the replies always telling me to contact everybody BUT them.

"dvd" <[email protected]> Add to Address BookAdd to Address Book Add Mobile Alert

Thank you for your e-mail message.

Account

We have contacted Delta and your Skymiles have been awarded and can be
viewed on their site today.

We trust this matter has been handled to your complete satisfaction.

Sincerely,
Lydia
Customer Service




Original Message Follows:
-------------------------
(From Me To Them)
This from Delta's web site. "For car, hotel, and
miscellaneous partner activity:
If mileage credit has not been recorded on your
SkyMiles statement within 90 days after qualifying
activity occurs, contact the partner directly." Here's
the link. Seems you folks are responsible for posting
my miles as I've said all along. Some help please.
https://www.delta.com/skymiles/about...jsp#acct_di--- dvd

<[email protected]> wrote:
Thank you for your e-mail message.


>
> Please accept our apology for the inconvenience
> you have experienced.
>
> As stated previously, the gift you requested when
> you joined was offered and will be fulfilled by one
> of the many websites with whom we do joint
> promotions. Please revisit their website and
> contact them directly regarding their offer. In the
> meantime, please be assured that your comments have
> been forwarded to them to review.
>
> If we may be of further service, please let us know.
>
>
> Sincerely,
> Pablo
> Customer Service
>
>
>
>
> Original Message Follows:
> -------------------------
>
> [Name] (From Me To Them)
> [Mailing Address]
>
> [Club] DVD Club
> [User Name]
> [Account Number]
> [E-Mail Address]
> [Order Number]
> [From Web] Contact
> [Time] 02006.April.29 02:11 AM
> [Subject] Promotions, Sales & Specials
> [Message] When I enrolled with your company it was
> under the delta skymiles promo for 3000 miles,1500
> upon signup and 1500 after 6 dvd purchases which I
> completed a long time ago. I wrote you requesting
> help with the posting of the final 1500 miles and
> was told to contact delta and skymiles which I did
> and they told me you must post or notify skymiles
> that the agreement was satisfied. No one wants to
> help so I will NOT make any purchases from you until
> someone helps me with this. If I get another lame
> response from you like the last one I will cancell
> my membership and join netflix for my dvds. Sincerely...
>
>
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