Double Base Miles for All- They Heard US Loud and Clear!
Jul 30, 2002, 6:56 pm
#1
Original Poster
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
Double Base Miles for All- They Heard US Loud and Clear!
The double miles link noted previously tonight accepted my SM number as well as my two children's. All of us were rejected last night. The target population for this promotion has obviously become far larger than yesterday! They musthave received a lot of phone calls and emails!
But kudos to DL for quickly seeing the error of their promotion and fixing it!
But kudos to DL for quickly seeing the error of their promotion and fixing it!
Jul 30, 2002, 7:17 pm
#2
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
Robert: yes, it's nice to see that there is common sense down there in Atlanta occasionally. Now, if they could just program the computers to load a few more meals in BizElite to Europe....
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"Service" should be a noun, not a verb.
Delta Flyers' Guide
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"Service" should be a noun, not a verb.
Delta Flyers' Guide
Jul 30, 2002, 7:21 pm
#3
Join Date: Dec 2000
Location: Tri-State
Posts: 1,888
Folks,
What are you'll saying ?? DBL for all ?
Sept,Oct,Nov I'm on the road - Dec I'm grounded.
What are you'll saying ?? DBL for all ?
Sept,Oct,Nov I'm on the road - Dec I'm grounded.
Jul 30, 2002, 7:24 pm
#4
Join Date: Jan 2001
Location: ATL
Programs: SPG Platinum | HHonors Gold | AA Gold
Posts: 79
Before we start waving banners about DL listening to its elites, I'll proffer a more simple explanation for this reversal of fortune: someone at DL forgot to enable the promo code in the database that accepts/denies online registrations. The many letters and calls from FTers prompted a call to the web team's producer to find out why that code was not active. Problem fixed...elites are happy.
Regarding the phone confirmation message about all registrations being "subject to verification" -- it's been that way for the 18 months I've used the phone system.
Given its prior record on matters like this, I simply refuse to believe that DL would actively respond to its elites. I would not mind being wrong on this one, though!
Regarding the phone confirmation message about all registrations being "subject to verification" -- it's been that way for the 18 months I've used the phone system.
Given its prior record on matters like this, I simply refuse to believe that DL would actively respond to its elites. I would not mind being wrong on this one, though!
Jul 30, 2002, 7:34 pm
#5
Join Date: Dec 2000
Location: San Diego, CA
Posts: 1,688
Tricky, go back and read on the big thread the actual e-mail replies that a number of people received today, to the effect that it was a targetted promotion and so they could lump it. Or the ones from last night where they were simply denied.
The people who had received the solicitations had no trouble registering yesterday or earlier today. It wasn't a bad piece of coding, really!
The people who had received the solicitations had no trouble registering yesterday or earlier today. It wasn't a bad piece of coding, really!
Jul 30, 2002, 7:52 pm
#6
Join Date: Jan 2001
Location: ATL
Programs: SPG Platinum | HHonors Gold | AA Gold
Posts: 79
GG, you're probably right. I suppose I'm in denial that DL would actually cave in to public opinion on opening up the promo, especially in light of SGB and the other management practices of the past 2 years.
If DL is actually listening to elites, then perhaps market conditions (defections of elites to OALs, fewer travelers in general, et al) might be worse than a quarterly earnings call or industry pundits might indicate.
If DL is actually listening to elites, then perhaps market conditions (defections of elites to OALs, fewer travelers in general, et al) might be worse than a quarterly earnings call or industry pundits might indicate.
Jul 30, 2002, 8:20 pm
#7
Original Poster
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
TrickyC, last night I was able to register my wife, but not myself or my two kids. Tonight, registration for the rest of us went through. Simply said, the target population got a bit larger today... and I suspect it was the growing firestorm on this BB.
None of us are gloating... it is a good thing when our favorite airline does the right thing by us. In the end, it will be a win-win!
None of us are gloating... it is a good thing when our favorite airline does the right thing by us. In the end, it will be a win-win!
Jul 30, 2002, 8:39 pm
#8
Join Date: Jun 2002
Location: DeltaLand, USA
Posts: 877
Don't shoot the messenger, but according to GRS (G*9706/27 (Double Base Miles Promo)) it says:
ELIGIBILITY - SELECT MEDLN MBRS RCVG POSTCARD/EMAIL
Has anyone, not targeted, written Customer Care yet? I'm curious what the response is.
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I'm only here trying to shed light on DL issues brought up on this board. I do work for Delta, but I don't represent DL's final word when answering a question. Please e-mail Customer Care with your questions. www.delta.com/email
ELIGIBILITY - SELECT MEDLN MBRS RCVG POSTCARD/EMAIL
Has anyone, not targeted, written Customer Care yet? I'm curious what the response is.
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I'm only here trying to shed light on DL issues brought up on this board. I do work for Delta, but I don't represent DL's final word when answering a question. Please e-mail Customer Care with your questions. www.delta.com/email
Jul 30, 2002, 9:24 pm
#9
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
UDLH: the current opinion is that Virginia Avenue wised up and realized that registering a few hundred more folks and consequently not pissing off a very vocal flyer community was Simply Guard-your-butt Business.
We hope to stay happy with Delta. Please find ways to help us. Thanks.
------------------
"Service" should be a noun, not a verb.
Delta Flyers' Guide
We hope to stay happy with Delta. Please find ways to help us. Thanks.
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"Service" should be a noun, not a verb.
Delta Flyers' Guide
Jul 30, 2002, 9:40 pm
#10
Suspended
Join Date: Jan 2001
Location: atlanta, georgia (usa)
Posts: 330
This is very odd. Decisions this important aren't usually made on a Sunday, so I'm not sure all those told "Thank you for registering" aren't actually subject to review.
I called the SkyMiles desk after the website message and was told the uninvited were still ineligible. She could have been working on old information, but you'd think they would be the first to know.
I called the SkyMiles desk after the website message and was told the uninvited were still ineligible. She could have been working on old information, but you'd think they would be the first to know.
Jul 30, 2002, 9:46 pm
#11
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
I have an upcoming Delta flight, can someone post the link to register for this promo?
Thanks.
Thanks.
Jul 30, 2002, 9:48 pm
#12
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
fannin: not sure about where you are, but it's TUESDAY here.
Some of us work then. My best.
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"Service" should be a noun, not a verb.
Delta Flyers' Guide
Some of us work then. My best.
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"Service" should be a noun, not a verb.
Delta Flyers' Guide
Jul 30, 2002, 10:43 pm
#13
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
Guys,
I have been watching this thing grow all day, and was not sure where I stood on it. One one hand I believed that DL has the right to target these things, on the other hand of course I'd like the miles.
I of course tried yesterday (30th), and could not register online.
Two hours ago I went and checked my Junk Mail box (spam filter) and found that I had received the promotion on THE 29TH.
In otherwords I believe that EVERYONE has been too quick to judgement on this and that there really was a problem with the VRU system at Delta. Afterall, I WAS targeted, but WAS NOT able to register!!!
As for the CS responses, it would seem that the agents either didn't know, or were tossing out STANDARD form responses.
I really think everyone got this wrong, and I do not believe that we actually effected anything significantly (perhaps got them to fix the faulty registration computer)
I am going to prepeat post this on some of the other threads
I have been watching this thing grow all day, and was not sure where I stood on it. One one hand I believed that DL has the right to target these things, on the other hand of course I'd like the miles.
I of course tried yesterday (30th), and could not register online.
Two hours ago I went and checked my Junk Mail box (spam filter) and found that I had received the promotion on THE 29TH.
In otherwords I believe that EVERYONE has been too quick to judgement on this and that there really was a problem with the VRU system at Delta. Afterall, I WAS targeted, but WAS NOT able to register!!!
As for the CS responses, it would seem that the agents either didn't know, or were tossing out STANDARD form responses.
I really think everyone got this wrong, and I do not believe that we actually effected anything significantly (perhaps got them to fix the faulty registration computer)
I am going to prepeat post this on some of the other threads
Jul 30, 2002, 10:55 pm
#14
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
hfly: prepeat is too cool, even if unintentional.
Gaucho: This thread has the connections on the first page. Good luck!
------------------
"Service" should be a noun, not a verb.
Delta Flyers' Guide
Gaucho: This thread has the connections on the first page. Good luck!
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"Service" should be a noun, not a verb.
Delta Flyers' Guide
Jul 30, 2002, 11:49 pm
#15
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
--HFLY--am going to "prepeat" this message from Unofficial DL Helper found on GoCanes thread:
Quote
"Just b/c the link/code leaked onto the web doesn't mean everyone will be eligible. I'm sorry, and as much as I'd like to say this is a "promo for all", until there is an official press release declaring double base miles for all SkyMiles members, it will remain what it is, a targeted promotion."
IP: Logged
Quote
"Just b/c the link/code leaked onto the web doesn't mean everyone will be eligible. I'm sorry, and as much as I'd like to say this is a "promo for all", until there is an official press release declaring double base miles for all SkyMiles members, it will remain what it is, a targeted promotion."
IP: Logged