DL responds to E-Mail!
Oct 26, 1999, 1:05 pm
#1
Original Poster
Join Date: Apr 1999
Location: New York City
Posts: 287
DL responds to E-Mail!
Just had DL respond to an email I sent regarding customer service/Skymiles upgrade rules.
It took just over 30 days to get a reply, but the reply apologized, indicated that my comments would be forwarded to the Skymiles Center for review, and added a nice bonus to my FF account for my inconvenience.
Way to go Delta!
It took just over 30 days to get a reply, but the reply apologized, indicated that my comments would be forwarded to the Skymiles Center for review, and added a nice bonus to my FF account for my inconvenience.
Way to go Delta!
Oct 26, 1999, 2:23 pm
#3
Original Poster
Join Date: Apr 1999
Location: New York City
Posts: 287
I did not note the address, but I sent the comments via the DL website. There is a form, in which you fill in your Skymiles #, flight information, etc. The form gets emailed to customer service.