3,000 miles Online Check In Offer problems
Apr 1, 2004, 11:59 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,837
3,000 miles Online Check In Offer problems
I have attempted to use the online check in option several times. I typically get my tickets at the last minute and with Delta's tendency to overbook flights, I do not always receive a seat assignment. Without a seat assignment, you evidently cannot use the online check in feature. I do not understand this, as when this situation occurs and I use the kiosk, it simply prints a boarding pass that says "seat assignment requested". I searched the web site to find any reference to limitations with on line check in. Other than the 24 hour window, I could not find any. As a matter of fact, they say that you can do this in their faq :
Can I use Online Check-In if I do not have a pre-assigned seat?
Yes. You will be able to select a seat while using Online Check-In, otherwise a seat will automatically be assigned to you.
Can anyone else point me to something that might ahve those rules?
On Friday, I again attempted to use the online check in, since I had a seat assignment. I received a screen that told me "System unavailable."
I called customer care to see if I could get credit for these attempts, as I will likely not reach the 3,000 mile offer limit. I was told that they cannot give credit for past flights and that I would have to contact the executive offices by letter or fax. Delta's customer service seems to just be going further and further downhill.
Also, I have not received any credits for the times I was able to use the online check in. Has anyone received the 500 miles credit yet?
Can I use Online Check-In if I do not have a pre-assigned seat?
Yes. You will be able to select a seat while using Online Check-In, otherwise a seat will automatically be assigned to you.
Can anyone else point me to something that might ahve those rules?
On Friday, I again attempted to use the online check in, since I had a seat assignment. I received a screen that told me "System unavailable."
I called customer care to see if I could get credit for these attempts, as I will likely not reach the 3,000 mile offer limit. I was told that they cannot give credit for past flights and that I would have to contact the executive offices by letter or fax. Delta's customer service seems to just be going further and further downhill.
Also, I have not received any credits for the times I was able to use the online check in. Has anyone received the 500 miles credit yet?
Apr 1, 2004, 3:17 pm
#2
Join Date: Mar 2004
Location: CVG & Scottsdale, AZ
Posts: 118
None of mine have shown up yet.
Apr 1, 2004, 4:54 pm
#3
Join Date: Jan 2004
Location: TLH
Programs: DL Silver, Hilton Diamond, Avis Preferred
Posts: 657
It takes 6-8 weeks for them to post it at then end of the promotion, so it takes a long time. It doesn't post automatically like it should.
Apr 9, 2004, 4:39 pm
#4
Join Date: Mar 2004
Location: High Point, NC, USA
Programs: DL-S,NW-S,*W-P,6C-Pl&RA
Posts: 113
Most of the time I have had no issues using the on line check in. I fly and use Delta frequently and on occassion have security hold that requires me to go to the counter.
As a Delta Gold I am uncertain why it seems on a regular basis I get the security screen code each time this has occurred. My understanding is that the Delta ticketing software is making the decison not the TSA.
Does anyone have have any light to shed on this?
As a Delta Gold I am uncertain why it seems on a regular basis I get the security screen code each time this has occurred. My understanding is that the Delta ticketing software is making the decison not the TSA.
Does anyone have have any light to shed on this?
Apr 10, 2004, 12:24 am
#5
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
If I check in on-line for the 3:30 Shuttle from LGA to DCA but get to the airport in time to make the 2:30, will I still get the promotion bonus? In other words, will manual intervention -- which is necessary to switch me from one flight to another -- prevent the bonus from posting? Anyone want to guess the answer (I don't know)?
Bruce
Bruce
Apr 10, 2004, 9:03 am
#6
Join Date: May 2002
Location: CVG DL PM, Hilton Diamond, Starwood Platinum
Posts: 23
I think that the manual intervention nullifies the on-line check in. I assume that this is tracked when the flight is closed out in Delta's system. Since you did not fly on the flight that you checked in for on-line the system does not know that you used on-line check in. This was the way that it worked when DL had a similar bonus for using the kiosk. I once checked in at the kiosk, my flight was cancelled and I was rebooked in the Crown Room. No kiosk check in. No bonus. 
Apr 10, 2004, 11:39 am
#7
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
So if I do online check in and then have to use a kiosk to re-upgrade, do I lose my online check in bonus too?
Apr 10, 2004, 12:27 pm
#8
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
Or if I use the online check-in and then get a more desireable seat at the CRC or gate, does that nullify the online bonus?
Apr 10, 2004, 2:13 pm
#9
Join Date: Aug 2002
Posts: 2,219
I just printed extra copies of the boarding passes so that if I changed anything at the airport that required a new boarding pass to be printed, I can still prove to Delta that I did online check-in. I have a good feeling that I am going to have to fax in copies of the flights I did online check-in to get these miles to post after the promotion waiting time (6-8 weeks?) expires.
Apr 11, 2004, 9:45 pm
#10
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
I just tried to do online check-in for my flight tomorrow, I don't have a seat and there are no available seats. I get the message:
We cannot assign your seat at this time. Seat assignment and check-in must be completed at your gate.
When is this offer over?
We cannot assign your seat at this time. Seat assignment and check-in must be completed at your gate.
When is this offer over?
Apr 12, 2004, 12:18 am
#11
Join Date: Aug 2002
Posts: 2,219
Originally Posted by Traveller
When is this offer over?
Apr 12, 2004, 2:46 pm
#12
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,776
I had a problem when I did two Song R/Ts in a day (NY-Fla, as it happens). managed to get both outbound degments online, but neither return.
Apr 13, 2004, 3:45 am
#13
Join Date: Dec 2000
Location: Tri-State
Posts: 1,888
Its a bug not a feature
Originally Posted by bdschobel
If I check in on-line for the 3:30 Shuttle from LGA to DCA but get to the airport in time to make the 2:30, will I still get the promotion bonus? In other words, will manual intervention -- which is necessary to switch me from one flight to another -- prevent the bonus from posting? Anyone want to guess the answer (I don't know)?
Bruce
Bruce
