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Originally Posted by PMMMDL
(Post 12215905)
After all the verbal abuse Jeff has gotten (and is still getting) from some members, I will be surprised if he ever posts on this board again. I wouldn't bother if I were him.:(
The posts and the role in DL's customer-unfriendly changes to SkyMiles get the criticism that they deserve. |
Originally Posted by GUWonder
(Post 12215996)
Get ready to be surprised again then, while he is employed in the position he is in.
The posts and the role in DL's customer-unfriendly changes to SkyMiles get the criticism that they deserve. Citicism of the program is one thing, personal abuse is something else. |
Originally Posted by PMMMDL
(Post 12216082)
I highly doubt that Jeff's job description or employment contract contains any requirement for him to post on the Flyertalk boards.
Citicism of the program is one thing, personal abuse is something else. |
Originally Posted by PMMMDL
(Post 12216082)
I highly doubt that Jeff's job description or employment contract contains any requirement for him to post on the Flyertalk boards.
You said you would be surprised if he ever posts on FT again. I just said that you should be prepared to be surprised again, while he is employed in the position in which he is employed. |
Originally Posted by DP-340
(Post 12212266)
Next year, if there is a seat available in F on the day of departure you will be able to use a PMU (see rules below from DL.com).
In addition to the existing ability for customers to request an upgrade in advance, the new Systemwide Upgrade Certificates will be valid for use on the day of departure. This means if a First or Business Class seat is available on your Delta flight on the day of departure you will be able to request the upgrade. The issue under the old program was that for international flights you could not even request, much less use, a PMU on the day of departure when no Z inventory was available. Period. The change in the new program is that now you can. As to domestic usage of PMUs, even under the old program I think a PMU could be used on day of departure (just like I know you could use miles on day of departure if you cleared a gate standby list). So, what they are trying to say, I think, is that things have changed, and you can now request to use a PMU on day of departure even if no Z inventory exists. However, in the absence of Z inventory being available, I don't think you would be cleared into that "available" J seat until the gate lottery takes place. What is unclear is whether, now or in the future, there is any preference given to those standing by for a G or Z inventory type upgrade as opposed to a V/X inventory type upgrade. The bottom line is that I just don't think you'll be able to go to the airport at one minute past midnight with PMU in hand and claim an F seat on a domestic flight departing 18 hours later that's showing F2 A0 G0 V0. I think it will go to gate lottery, and if you win the lottery (under whatever rules are established) then you can hand in the PMU. |
Originally Posted by ADLFO
(Post 12216143)
The criticism (or in your case affirmation) has been, for the vast majority of posts, in regards to the program. If you see personal abuse, you should report it. The mods here do a very good job. Jeff has seen much stronger criticism in the past and I'm sure he was not surprised by the reception of the new Medallion Program.
I do think he was suprised by the venom spewed by some, since I was suprised at it. I asume I keep up with these boards more than he does. I don't know what affirmation you are talking about. I didn't necessarily think all the changes were great, but the overreaction and animosity by some posters were (and are) incredible. The sense of entitlement by some posters amazes me. I have no problem with letting DL know what I like or dislike about the program changes, and letting DL know the resultant actions by me. There is no call for rudeness, and I saw alot of rudeness in this thread. And to the next person who wants to rant about SWUs for lower fare buckets: THE HORSE IS DEAD, HIS HEAD IS CRUSHED, SPLEEN RUPTURED, LEGS BROKEN, AND SPINE SEVERED. YOU CAN QUIT BEATING HIM NOW. There, now my rant is over. |
Originally Posted by PMMMDL
(Post 12216359)
THE HORSE IS DEAD, HIS HEAD IS CRUSHED, SPLEEN RUPTURED, LEGS BROKEN, AND SPINE SEVERED. YOU CAN QUIT BEATING HIM NOW.
There, now my rant is over. Most of us won't be happy until we are flying up front all the time one free tickets earned with with each $100 fare. :) (which isn't going to happen) |
Originally Posted by Robert Leach
(Post 12216302)
... The bottom line is that I just don't think you'll be able to go to the airport at one minute past midnight with PMU in hand and claim an F seat on a domestic flight departing 18 hours later that's showing F2 A0 G0 V0. I think it will go to gate lottery, and if you win the lottery (under whatever rules are established) then you can hand in the PMU.
|
Originally Posted by PMMMDL
(Post 12216359)
And to the next person who wants to rant about SWUs for lower fare buckets:
THE HORSE IS DEAD, HIS HEAD IS CRUSHED, SPLEEN RUPTURED, LEGS BROKEN, AND SPINE SEVERED. YOU CAN QUIT BEATING HIM NOW. |
Originally Posted by PMMMDL
(Post 12216359)
... And to the next person who wants to rant about SWUs for lower fare buckets:
THE HORSE IS DEAD, HIS HEAD IS CRUSHED, SPLEEN RUPTURED, LEGS BROKEN, AND SPINE SEVERED. YOU CAN QUIT BEATING HIM NOW. There, now my rant is over. |
Originally Posted by PMMMDL
(Post 12216359)
I don't know if the abuse Jeff received stepped over the TOS line, especially since he is a company representative (where the Mods apparently are more lenient on personal attacks). It is not my job to be the policeman on FT. If I were on the receiving end of the vindictive hurled by some FTers against Jeff, I would just cease to read and post on FT. Life is too short.
I do think he was suprised by the venom spewed by some, since I was suprised at it. I asume I keep up with these boards more than he does. I don't know what affirmation you are talking about. I didn't necessarily think all the changes were great, but the overreaction and animosity by some posters were (and are) incredible. Having never met the guy, but know his savvyness to Public Relations (he employs an agency to help coach him speak with the media) he's been a disaster here on FT. He does not post often, and when he does he makes a lot of "corporate speak" announcements while not directly addressing questions or criticism. If he listened, and made appropriate (ie: plain English, addressed concerns) responses there would be much less venom even if NOTHING changed with the program. He also needs to address some possible discrepencies in things he said vs things he said vs things that actually happened. Bottom line: I don't feel that he's on our side or an advocate for us. Compared to the other lurkers here on FT, that advocacy being something Delta very much needs on FT right now. Those of us on the NW side also know that he's nigh & day difference from NW's scoops & Bob, who were much more upfront about corporate decision making/rationale when anouncing changes, let alone addressing things that blew up on FT. |
Originally Posted by PMMMDL
(Post 12216359)
I don't know if the abuse Jeff received stepped over the TOS line, especially since he is a company representative (where the Mods apparently are more lenient on personal attacks).
Originally Posted by PMMMDL
(Post 12216359)
It is not my job to be the policeman on FT. If I were on the receiving end of the vindictive hurled by some FTers against Jeff, I would just cease to read and post on FT. Life is too short.
Originally Posted by PMMMDL
(Post 12216359)
I do think he was suprised by the venom spewed by some, since I was suprised at it. I asume I keep up with these boards more than he does.
Originally Posted by PMMMDL
(Post 12216359)
I don't know what affirmation you are talking about. I didn't necessarily think all the changes were great, but the overreaction and animosity by some posters were (and are) incredible. The sense of entitlement by some posters amazes me.
Originally Posted by PMMMDL
(Post 12146735)
????
As top tier on all three major alliances, I would say you are waaaay off base. Each FF program has it's plusses and minuses. There are trade-offs to be made WRT what FF benefits to grant to what level of FFers. DL's benefits are not worse than the other majors (or minors). They are not necessarily better either. They are just different. Better or worse will depend on exactly the value the individual places on each benefit. If the benefits DL is providing for FFers do not bring value to you as a flyer, then I would suggest that you find a carrier that better fits your needs. I'm generally pleased with the changes, and I spend money out of my own pocket for upgradable M fares. Maybe DL's objective is to get more customers like me, and let some others customers that are unpleasable and less profitable go to the competition.
Originally Posted by PMMMDL
(Post 12216359)
I have no problem with letting DL know what I like or dislike about the program changes, and letting DL know the resultant actions by me. There is no call for rudeness, and I saw alot of rudeness in this thread.
Originally Posted by PMMMDL
(Post 12216359)
And to the next person who wants to rant about SWUs for lower fare buckets:
THE HORSE IS DEAD, HIS HEAD IS CRUSHED, SPLEEN RUPTURED, LEGS BROKEN, AND SPINE SEVERED. YOU CAN QUIT BEATING HIM NOW. There, now my rant is over. |
Originally Posted by DP-340
(Post 12216918)
As long as the competition has real SWUs (UA 1k and AA ExP) that horse will continue to wag his tail ;)
There will be no SWU international upgrades on lower fare buckets in the forseeable future, especially for Platinums. |
Originally Posted by PMMMDL
(Post 12219254)
No, THE HORSE IS DEAD! The movement of the tail is just a product of festering flies on rotting flesh.
There will be no SWU international upgrades on lower fare buckets in the forseeable future, especially for Platinums. The loss of SWU's is a serious blow on the NW side of things, and you are not going to shut anyone up. |
Originally Posted by PMMMDL
(Post 12219254)
No, THE HORSE IS DEAD! The movement of the tail is just a product of festering flies on rotting flesh...
- the festering flies are the real SWUs that AA and UA offer - the rotting flesh is the smell of our PMUs as they get old without being used (80%) ;) On a more serious tone; PM and DM are "products" that DL as a company sells to us. It is supposed to make us want to fly more, attract elites from competing airlines, and thus bring more money to the company. If a competing product is out there (e.g., real SWUs for ExP & 1k) that is or appears to be better, it will not and cannot be ignored by the company or us, its clients. Hence, even if you (and I) are tired of reading similar arguments again and again, it will not and cannot go away. |
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