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Risk-Free Cancellation: The Definitive Thread

Risk-Free Cancellation: The Definitive Thread

Old Jul 27, 05, 9:34 am
  #1  
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Risk-Free Cancellation: The Definitive Thread

From http://news.delta.com/article_displa...rticle_id=9806

Delta "soon will re-launch its delta.com web site that will feature a new, fresh look and provide better navigation for Delta’s online customers."

Well, "better navigation" would certainly be an improvement, but I hope I don't need to do anything online the day they launch their upgrade.
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Old Jul 27, 05, 9:46 am
  #2  
 
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Old Jul 27, 05, 10:27 am
  #3  
 
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Originally Posted by Tennisbum
From http://news.delta.com/article_displa...rticle_id=9806

Delta "soon will re-launch its delta.com web site that will feature a new, fresh look and provide better navigation for Delta’s online customers."


The new website will be launched Saturday morning. ^
EchoVictor is offline  
Old Jul 27, 05, 10:58 am
  #4  
 
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Angry More enhancements!!!

I've noticed another enhancement. When I select a route, it gives me the longest, ugliest multi-hop route, albeit cheap.

There is a pull-down box titled: Show Me Fewer Stops

The options are:

Only non-stops
1 stop is OK
More than 1 stop is OK

Unforunately, the last is the default and I have to pick an alternate option each time I search for an itinerary...nice enhancement!

-=tg=-
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Old Jul 27, 05, 10:59 am
  #5  
 
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Originally Posted by tgtg
I've noticed another enhancement. When I select a route, it gives me the longest, ugliest multi-hop route, albeit cheap.
Ah, so you have discovered the new automated MR search function!

DD
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Old Jul 27, 05, 11:10 am
  #6  
 
Join Date: Nov 2004
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Originally Posted by DiverDave
Ah, so you have discovered the new automated MR search function!

DD
Alternate options that will limit your search:

Non-stops - Where are they if I don't live in ATL?
Non-stops - w/FC...don't sing me a Song
1 Stop - Anywhere but ATL
1 Stop - w/o RJ
Any route w/ FC

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Old Jul 27, 05, 12:18 pm
  #7  
 
Join Date: May 2003
Location: one of the US minor outlying areas
Posts: 729
free risk cancellation policy

Wanted to pass this along. Not too much news, but saying formally they will guarantee a fare if you pay with paper (cash, voucher, cehek) is an improvement. The rest is a matter of interpretation. They did that before, but not on a formal basis.


-----------------------------------
New risk-free cancellation policy gives customers more ticketing flexibility, Delta's low-fare promise

ATLANTA, July 27, 2005 – Delta Air Lines (NYSE: DAL) is now offering customers who purchase their tickets at delta.com, flysong.com, or via other direct Delta ticketing locations, a Risk-free Cancellation policy to cancel certain tickets within 24 hours without penalty* if they find lower fares anywhere else or if their travel plans change.

“Delta is demonstrating to our customers that we are confident our fares are highly competitive, and we promise a customer will always find Delta’s lowest published fares at delta.com,” said Paul Matsen, Delta’s chief marketing officer. “We are also committed to giving customers more of what they want when they travel, including innovative, convenient, easy-to-use self-service tools which allow them to handle their own transactions online at delta.com and save valuable time during their travel experience.”

As Delta transforms to be more customer focused, it now gives customers the flexibility to search for Delta’s lowest published fares on delta.com and the ability to search for one-way fares and more complex itinerary requests such as stopovers, arriving in and departing from different cities and multiple-city itineraries. Other recent enhancements include:

Online ticket changes – Delta and Song customers using delta.com and flysong.com can quickly make changes to existing U.S. domestic reservations by adding or changing flights, choosing alternate dates, times or cities; and paying change fees with a credit card or electronic credit. Electronic credit, or e-credit, is value remaining from unused ticket(s).
SkyMiles mileage calculator – SkyMiles members can easily find the mileage required for an award ticket between their chosen origin and destination on delta.com. Detailed results include miles required, cabin, operating airline, award codes and rules/restrictions.
International Award Travel – SkyMiles members can now book award travel online on more Delta-operated flights to Europe, Central and South America and Asia.
Other airline check-in – In addition to checking in for Delta’s U.S. domestic flights, delta.com customers can now save time and check in for flight segments when their Delta flights connect to Alaska Airlines, American Airlines, Continental Airlines, Hawaiian Airlines, Northwest Airlines, and US Airways.
The airline soon will re-launch its delta.com web site that will feature a new, fresh look and provide better navigation for Delta’s online customers.

Delta’s new Risk-free Cancellation policy applies to tickets purchased at the time of booking directly from Delta for travel from the United States, the U.S. Virgin Islands, Puerto Rico and Canada. Most tickets, no matter where purchased, now must be ticketed immediately.

Delta Air Lines is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 484 destinations in 87 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta's marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can check in for flights, print boarding passes and check flight status at delta.com.

*Risk-free Cancellation Policy: Risk-free Cancellation gives customers the flexibility to cancel a ticket after purchasing if they find a lower fare elsewhere or if their travel plans change and receive a full refund with no cancellation fee. This policy applies to tickets valid for travel originating in the U.S., U.S. Virgin Islands, Puerto Rico and Canada, regardless of where the ticket is purchased. Cancellation requests must be made by midnight of the day after the ticket is purchased or midnight of the departure date of the first flight, whichever comes first. After that, the fare rules for the ticket purchased will apply. Reservations over the telephone for payment with any paper currency, such as cash, check or a denied boarding voucher, will still be held with a telephone reservations without payment until midnight one day after the reservation is made and we will guarantee the fare if you ticket with Delta. Once purchased, these tickets will not be eligible for cancellation under the Risk-free Cancellation policy. Fares, offers and rules are subject to change without notice. Other restrictions may apply. ©2005 Delta Air Lines, Inc.

Last edited by Canarsie; Jul 27, 05 at 12:31 pm Reason: This milepost was merged into this thread unedited.
jetcity405 is offline  
Old Jul 27, 05, 12:28 pm
  #8  
 
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Originally Posted by tgtg
Alternate options that will limit your search:

Non-stops - Where are they if I don't live in ATL?
Non-stops - w/FC...don't sing me a Song
1 Stop - Anywhere but ATL
1 Stop - w/o RJ
Any route w/ FC

You forgot a couple:

Routes we promise to lose your luggage on
Routes that never depart on time
Routes where we will get you there early but your gate wait will be an hour

and my favorite.....

Routes we continously over book and seem suprised about each time (this is the guaranteed bump option for those of you using a different browser than IE *smile*)
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Old Jul 27, 05, 12:33 pm
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Old Jul 27, 05, 12:40 pm
  #10  
 
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Originally Posted by tgtg
I've noticed another enhancement. When I select a route, it gives me the longest, ugliest multi-hop route, albeit cheap.

There is a pull-down box titled: Show Me Fewer Stops

The options are:

Only non-stops
1 stop is OK
More than 1 stop is OK

Unforunately, the last is the default and I have to pick an alternate option each time I search for an itinerary...nice enhancement!

-=tg=-
Ah, more evidence that Delta's market is the bottom of the revenue barrel.

Maybe a new slogan is on the way:

Delta: We're the cheapest in the sky and it shows.
tarmacsitting is offline  
Old Jul 27, 05, 2:09 pm
  #11  
 
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Originally Posted by vinnmann
Help me find that last button. I keep trying to get on that flight.
I seem to hit it often going from CVG to MSP and MSP to CVG (and usually hit it when I HAVE to be somewhere and cant take advantage of it). Keep in mind these are CRJ flights *frown*
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Old Jul 27, 05, 2:14 pm
  #12  
 
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Old Jul 27, 05, 2:25 pm
  #13  
 
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This is a Good Thing!

Many times in the past, I would make my reservations with SMS, put them on hold, and try to see if the ground portions of my journey will work before ticketing. Now apparently flights reserved through SMS need to be ticketed and cannot be held, although apparently cancellable within 24 hours. This website enhancement puts tickets booked via the web on the same footing... cancellable within 24 hours.
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Old Jul 27, 05, 2:45 pm
  #14  
 
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Smile

Finally a real enhancement !!!

The "lowest fare" is also cool, I experimented it yesterday night for a SFO-HNL.

Too bad it seems they are going BK (probably as soon as I hit GM this year)
Hope they manage to make it somehow
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Old Jul 27, 05, 5:07 pm
  #15  
 
Join Date: May 2003
Location: one of the US minor outlying areas
Posts: 729
like the mutti-hop idea. has anyone found a route where this is an advantage i.e. not being able to find the fare on my own?
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