Pre-select meal error for D1
#1
Original Poster




Join Date: Jul 2011
Location: TUS
Programs: DM-3MM, Marriott Platinum 4 Life, VFW-Life
Posts: 96
Pre-select meal error for D1
When I clicked on the link in the email from Delta, I got an error message with the following info;……….Rest assured — you can still select your entrée preference up to 24 hours before your departure using the link in your email or on the Fly Delta app. I went to the app and don’t see anything that would take me to meals and selection.
Have you encountered this error message? Did you use the app to select?
Have you encountered this error message? Did you use the app to select?
#4
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Try to look at the menu first then call. Phone agents aren't likely to give much detail about the choices beyond "chicken or fish."
#5



Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA and Avis Hater
Posts: 2,157
DL's tech really does not like it when there are multiple people and multiple meal flights in a pnr. I've never had a problem when traveling by myself or when I only had one leg with a meal. I also think it works when you both want the same meal, if two people want something different it melts DL's IT brain.
They recently screwed up my order LAX-AKL despite it looking like it worked. On the return flight, it glitched out and would let me select a meal for myself but not my wife. I actually used the chat function and a nice agent fixed it (it took 30 minutes!) and everything was correct onboard. We ordered the same thing from AKL but different meals from LAX-ATL so I think that was the issue.
I also think there is some clandestine health bot trying to ensure I never get Shake Shack!
They recently screwed up my order LAX-AKL despite it looking like it worked. On the return flight, it glitched out and would let me select a meal for myself but not my wife. I actually used the chat function and a nice agent fixed it (it took 30 minutes!) and everything was correct onboard. We ordered the same thing from AKL but different meals from LAX-ATL so I think that was the issue.
I also think there is some clandestine health bot trying to ensure I never get Shake Shack!
Last edited by dilbertsdaddy; Nov 19, 2025 at 3:22 pm
#8




Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,723
Always use pnr.sh to verify that your intended meal selection appears in the SSR sections and corresponds to the meal codes found on https://cloud.o.delta.com/fltInfo
#9



Join Date: Aug 2022
Location: IND
Programs: Delta SkyMiles (DM), Marriott Bonvoy (Titanium, LTP)
Posts: 1,204
Always use pnr.sh to verify that your intended meal selection appears in the SSR sections and corresponds to the meal codes found on https://cloud.o.delta.com/fltInfo
#10




Join Date: Jun 2020
Location: ORD/MDW
Programs: DL GM, AA Plat, SAS EBG, HHonors Gold, Hertz President's Circle
Posts: 302
I've never tried this before. When does this information become available? I'm looking up a D1 flight in December, and the results returned are garbage/gobbledygook. (If I search the same flight for this coming Saturday, I see the pre-select meal options.) Note that I can't even search the December flight on menu.delta.
#12




Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,723
I've never tried this before. When does this information become available? I'm looking up a D1 flight in December, and the results returned are garbage/gobbledygook. (If I search the same flight for this coming Saturday, I see the pre-select meal options.) Note that I can't even search the December flight on menu.delta.



