|
Originally Posted by happydad100
(Post 36397320)
I also realize (I'm no IT guy) that this is not 100% Delta's fault and something very unexpected/unprecedented.
All of the people stranded far from home, of whom I'm one, didn't pay Crowdstrike to fly us safely and on time. We paid Delta. Delta failed us. Basic accountability in life means that if your customer or your boss entrusts you to get something done, and you enlist someone's help who doesn't deliver, then you are the one who failed at your job. |
It's obvious that Ed's smiles aren't working to cover up the neglect of duty -- and it didn't start with this mess.
I think a proper remedy would be to break DL up and create a new carrier that would resemble an updated NW and YX. |
Originally Posted by Dick Ginkowski
(Post 36400165)
It's obvious that Ed's smiles aren't working to cover up the neglect of duty -- and it didn't start with this mess.
I think a proper remedy would be to break DL up and create a new carrier that would resemble an updated NW and YX. something tells me you’re not going to be getting the CEO job when they throw Ed out the door |
Originally Posted by Dick Ginkowski
(Post 36400165)
I think a proper remedy would be to break DL up and create a new carrier that would resemble an updated NW and YX. |
Delta must have some bad technology if they can’t recover by everyone else can. Must be the same technology that switches your seat from the cabin class you purchased to a lower cabin class. If I book on an A339 and fly out on an A339 but I’m switched from a premium cabin to economy and no one knows why, that wouldn’t “fly” with me - no pun intended. I thought Delta was supposed to be the “premium” airline of the US. Not so much!
|
Originally Posted by Orange County Commuter
(Post 36400339)
something tells me you’re not going to be getting the CEO job when they throw Ed out the door
|
i saw a post on reddit saying how northwest used to have quarterly fire drills for complete IT outages, which was axed by delta. also that a lot of IT was offshored over the past decade, and that a lot of senior IT people were let go in recent layoffs.
anyone know if there's credence to that? tried finding the original post but couldn't find. anyway, it makes me even more inclined to say that any attempt to spin this disaster as unprecedented or unforeseeable is just disingenuous. i'd guess it's the product of poor cost cutting decisions, but will await judgement until we have more info |
Originally Posted by Dick Ginkowski
(Post 36400165)
I think a proper remedy would be to break DL up and create a new carrier that would resemble an updated NW and YX.
|
Originally Posted by PLeblond
(Post 36398522)
Always interesting to see an airline outside FT then the opinion inside FT.
In non-FT circles, DL is the king of North American Airlines showing the best revenue and profitability. It has claimed 2 new hubs taking out (the place of?) the incumbent in BOS and making a serious dent to AS in SEA during the Pandemic. Their business model is very different to the others with their MRO operations, owning their fuel refinery, in house IFE… basically staying on course to build this machine and never meandering to short term trends. Didn’t they just write their employees a $1.4B bonus check this winter? Then there’s FT where Bastien is the Devil and should get fired because the airline can’t do anything right, their FFP is the worst, and they hate their frequent flyers. Y’all crack me up. The answer is "not one flying eff." Delta has failed at its most basic job, which is getting travelers from one place to another in an agreed upon timeframe for an agreed upon price. And don't think that this will blow over and will all be forgotten about. I still remember vividly the last time this happened to me in the summer of 2022, and I never got anything remotely resembling an apology from anyone at Delta on how badly they screwed things up. |
Originally Posted by Radiocycle
(Post 36398218)
The problem was Pilots and flightb attendants not in the correct airports to fly schedule flights which created a domino effect throughout the system worldwide at Delta. The crew scheduling software was affected and Delta operationally did not know where the pilots and flight attendants were, so quick staffing changes were impossible. This was a big hole to dig out of and its still an ongoing problem. Other airlines crew scheduling software was not affected, Delta seems to be the only airline impacted to this degree.
This wasnt sometrhing Ed or management at Delta expected or could plan for. The only thing they can do is rebuild a more robust crew scheduling app that will not fail in the future. RC I recall well the midnight DL computer meltdown a few years ago. Once they were able to get some planes back in the air it was the small number of DL workers who knew how to use the old computer system who were able to get people rebooked. Yes, it is DL's fault. Where was plan B? And plan C? |
Originally Posted by SansSerif
(Post 36400667)
i saw a post on reddit saying how northwest used to have quarterly fire drills for complete IT outages, which was axed by delta. also that a lot of IT was offshored over the past decade, and that a lot of senior IT people were let go in recent layoffs.
anyone know if there's credence to that? tried finding the original post but couldn't find. anyway, it makes me even more inclined to say that any attempt to spin this disaster as unprecedented or unforeseeable is just disingenuous. i'd guess it's the product of poor cost cutting decisions, but will await judgement until we have more info |
Originally Posted by Orange County Commuter
(Post 36400339)
something tells me you’re not going to be getting the CEO job when they throw Ed out the door
|
Originally Posted by sfozrhfco
(Post 36400348)
Breaking up the giant airlines does make sense. Aspiring to be the next NW, not so much. :)
Seriously, NW had its issues but it also had its attributes. One was being less bureaucratic and sometimes able to quickly respond to resolve a problem. Some of the best DL employees are former red tails (and some of the best red tails once worked for North Central, but that's another story). And, seriously, if there was some stomach for increasing competition, perhaps AS would be the carrier best able to absorb route expansion. |
Originally Posted by DrMilano
(Post 36400580)
Pete Buttigieg will be the next Delta CEO.
|
Originally Posted by flaviantropy
(Post 36399346)
I fly Delta out of Atlanta tomorrow. Low on confidence and bought a backup award ticket on United. Not happy if that is the way since the United ticket cost 2.5 times my delta fare.
I spent 4 hours on the phone only to be told the app says the flight is on schedule. When the same flight yesterday was delayed by 6 hours and eventually cancelled. $2500 What? Delta only charges $1000! so, fly Delta! Delta can’t fly right now . oh! When I can’t fly, I also charge $1000…. ( adapted from the big Book of Jewish Humor) this thread has inspired me to introduce legislation that all airline executive compensation should be in SkyPeso with a 7 year vesting period. |
| All times are GMT -6. The time now is 11:44 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.