Could be a Delta employee, could be Unifi or another contractor. Many non-Delta staffed stations get Delta uniforms now, including red ones.

Always interesting to see an airline outside FT then the opinion inside FT.

In non-FT circles, DL is the king of North American Airlines showing the best revenue and profitability. It has claimed 2 new hubs taking out (the place of?) the incumbent in BOS and making a serious dent to AS in SEA during the Pandemic. Their business model is very different to the others with their MRO operations, owning their fuel refinery, in house IFE… basically staying on course to build this machine and never meandering to short term trends.

Didn’t they just write their employees a $1.4B bonus check this winter?

Then there’s FT where Bastien is the Devil and should get fired because the airline can’t do anything right, their FFP is the worst, and they hate their frequent flyers.

Y’all crack me up.

If you think FT is bad, go take a peek at Reddit...where the response to last year's SkyMiles changes was almost universally negative. To your point, we all have our grievances with DL. But I find the schadenfreude and almost celebratory atmosphere over there at others misery ("They DESERVE it because they took away my Sky Club access even though I've been loyal Delta and Amex for TWO YEARS ever since I got their credit card") to be a bit off-putting. Having experienced the IROPS in the trenches the past few days and getting off quite easy, there's a lot of pain out there right now and most of the people impacted don't care about the issues we all concern ourselves with here, they are just trying to get somewhere important to them.

Gil was COO of Delta (give or take), but wanted to lead the whole thing (as he did at Laidlaw), and bolted for GM's autonomous unit, before Hertz.

He's partially an academic - has some really good ideas like "virtual hubs" or "virtual network".

In other news, Delta is under investigation by the DOT. Should be fun Pete vs. Ed.

that sounds about the typical interaction many have encountered when their Delta flight has been canceled. unbelievable, unacceptable and unreal. Will not continue flying an airline where there is no empathy for their customers.

People have very short-term memories, so most of the flying public will quickly forget about this when the next airline meltdown happens. The only reason EB would be fired is if this damages employee morale so much that through a combination of less motivation and turnover, operations continue to suffer and the only way to fix morale is symbolic change at the top.

Personally, I have never liked EB and wish he was gone a long time ago. I will never forget after RA made such strides to improve meals, and EB reversed those changes and the FA hands me a meal on a flight from SEA-HNL (I was in 1A or 1B so was first to receive a meal on that flight), looks at it in disgust and says "I am sorry DL has become so cheap."

Hold your horses, cowboy. Delta is under investigation for failing to make good on their customer support pledges. Remember, a few years ago there was a threat to impose customer service standards on the airlines. In a flash they came up with customer service standards, probably hoping that it would be one of those paper exercises. Now Pete is checking on them and holding them to those pledges.

But, the DOT is not going to touch Delta's screwed up crew scheduling software and general management ineptness. Being incompetent does not violate anybody's rules.

The DOT fined Southwest $140 million for its Christmas 2022 meltdown. This isn't as bad (yet) but Delta should expect a fine from this administration.

https://www.transportation.gov/brief...liday-meltdown

Yep, all those people who were NEVER going to fly SWA are booking flights on SW right now.
At least some of the "I am never flying DL again" rants are from posters who have said that several times but keep showing up.

As for DL employees being rude at this point they are probably just exhausted and tired of being abused. During my 12 hour delay I got to watch a couple of adults who apparently have the emotional intelligence of toddlers scream and abuse staff as if they had personally broken the computer system.

Do you drive 2 cars out of rental car lot on those days?

exit in any direction
 

Ed, if you are reading, feel free to exit stage, but don't restrict yourself to just to the left. Exit left, right, front, down, or up a cable.

Investigation
 

I just saw on the Interwebs, "Demands for Delta Investigation over IT meltdown" So I'm sure a fine is forthcoming and maybe Ed will have to drag himself to testify in front of one or both of the Transportaion Sub-Committies in Congress. I'm also guessing a $5k sky peso gift to all affected customers from Corporate customer care. Can you even get one of them fancy premuim sky club drinks for 5k sky pesos?

-Paul

I'm in the camp of those who think the CIO is the primary person responsible. Choosing to use 3rd party products for critical systems without funding appropriate redundancy or recovery is unacceptable. Even if the rest of the DL environment are asking IT only for new shiny things, the CIO is responsible for getting infrastructure in place.

When a hotel is sold out management is praised. The hotel that always has tons of rooms available isn't the one I'd want to emulate.

On day #5 and Ed is still has not made a public facing appearance or apology. Delta news hub is still pointing the finger 🫵 at CrowdStrike, pathetic. Maybe Ed is filming the new safety video for his next job as a Hollywood actor? Investor Day will be very interesting this year. 🍿