Downgrade from domestic F due to rotten stench.
#1
Original Poster
Join Date: Nov 2013
Posts: 542
Downgrade from domestic F due to rotten stench.
I am on DL 1731 DEN-SEA and paid cash for first. I sit down in 4B and it absolutely stinks like hell. 4A is already complaining. We both take downgrades. I'm now in economy and they tell me to call corporate. What should I be reasonably asking for? I am not a Delta flyer so I'm not sure what to expect here. I normally don't pay for business so this was certainly a disappointment.
Some management just came on board and apologized to me so that was nice. They said they'd record it on my account.
Some management just came on board and apologized to me so that was nice. They said they'd record it on my account.
#2
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
I am on DL 1731 DEN-SEA and paid cash for first. I sit down in 4B and it absolutely stinks like hell. 4A is already complaining. We both take downgrades. I'm now in economy and they tell me to call corporate. What should I be reasonably asking for? I am not a Delta flyer so I'm not sure what to expect here. I normally don't pay for business so this was certainly a disappointment.
Some management just came on board and apologized to me so that was nice. They said they'd record it on my account.
Some management just came on board and apologized to me so that was nice. They said they'd record it on my account.
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
I am on DL 1731 DEN-SEA and paid cash for first. I sit down in 4B and it absolutely stinks like hell. 4A is already complaining. We both take downgrades. I'm now in economy and they tell me to call corporate. What should I be reasonably asking for? I am not a Delta flyer so I'm not sure what to expect here. I normally don't pay for business so this was certainly a disappointment.
Some management just came on board and apologized to me so that was nice. They said they'd record it on my account.
Some management just came on board and apologized to me so that was nice. They said they'd record it on my account.
In all seriousness, do you know what smell was? Why couldn't it be cleaned? Both would factor into compensation.
#5
#8
Original Poster
Join Date: Nov 2013
Posts: 542
#9
Original Poster
Join Date: Nov 2013
Posts: 542
They called maintenance on and started working on it. When management came on to apologize to me, they said they did their best and it was a little better so I could return but they admitted the smell was still there. I elected to just remain in economy so I don't know how much better it got.
#10
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
#11
Original Poster
Join Date: Nov 2013
Posts: 542
I just got off the phone with Delta. I was given the fare difference plus $200 as others have said. Kind of a bummer since the last time I was downgraded on UA, it was an award flight and they gave me $1,000 for DEN-ORD plus a portion of the miles I used for the J DEN-ORD-Europe flight. But on that particular occasion, it was the gate agent who gave us $1k (both my wife and I each) and that was because they didn't get any volunteers to take a downgrade so have gave us the max offer and made us take it. That was a simple metal swap too... not vomit related.
One oddity was that I have no faith it will actually work. The first person I talked to said they were brand new and they were not able to give me a voucher for $200 so the transferred me and I immediately got dropped. The guy called me back and transferred me again, this time I go someone that gave me the voucher after undoing everything he had done but she wasn't able to really pin down was the fare difference would actually be. Oh well.
One oddity was that I have no faith it will actually work. The first person I talked to said they were brand new and they were not able to give me a voucher for $200 so the transferred me and I immediately got dropped. The guy called me back and transferred me again, this time I go someone that gave me the voucher after undoing everything he had done but she wasn't able to really pin down was the fare difference would actually be. Oh well.
#13
Original Poster
Join Date: Nov 2013
Posts: 542
Yeah I will live. I think my gripe is now I have $200 with Delta that expires in a year that I will likely just not use. I've flown Delta 4 times in the last 10 years and they aren't very attractive to me out of Denver. From PR perspective they're doing the right thing but from my perspective, I got basically nothing.
#14
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Yeah I will live. I think my gripe is now I have $200 with Delta that expires in a year that I will likely just not use. I've flown Delta 4 times in the last 10 years and they aren't very attractive to me out of Denver. From PR perspective they're doing the right thing but from my perspective, I got basically nothing.
David
#15
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190