Rumor that 20 minute guarantee ending
Feb 27, 2024, 6:48 am
#1
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
Rumor that 20 minute guarantee ending
Delta will end the 20 minute baggage guarantee next month. Bummer. I cashed in a ton. Probably at least 500,000 miles over the years. I wasn’t gaming the system, just made sure to always claim upon Delta’s failure to deliver as promised.
https://viewfromthewing.com/delta-ai...am-next-month/
https://viewfromthewing.com/delta-ai...am-next-month/
Feb 27, 2024, 6:58 am
#3
Join Date: Mar 2023
Location: Detroit, MI
Programs: Marriot TE, Delta DM, UA Gold, Hilton Diamond
Posts: 176
Yea, his only thought and source is he called and asked about it and they said "we have not announced anything". A cursory google shows nobody else is saying this. It would suck if it did end, but I don't see why Delta would do so. Heck I forget to do this claim all the time since I rarely check bags, think I have only done it once or twice in the last year out of maybe 10-12 flights checking in.
Feb 27, 2024, 7:03 am
#4
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
I suspect that it was paid for by the below-the-wing contractor and contractors started pricing the DL contract up compared to other airlines.
It's a shame if this is true though, since on my normal route (BOS-DEN) I have gotten a lot of miles.
It's a shame if this is true though, since on my normal route (BOS-DEN) I have gotten a lot of miles.
Feb 27, 2024, 7:24 am
#5
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Join Date: Jun 2013
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Feb 27, 2024, 7:51 am
#6
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
My home airport is Unifi and they definitely were incentivized to meet the 20 minute threshold. To the point that a few years ago they realized they could scan “delivered to claim” planeside and game Delta’s system. Bags delivered 40 min after arrival don’t qualify for the guarantee
Feb 27, 2024, 8:07 am
#7
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
Nah. I talked to a ramper I know there and he said the guy at the belt loader has two scanners. Left hand is "Bag off plane" and right hand is "Delivered to Claim." They've been doing it for years and no one at Delta cares. After all it saves them money.
Feb 27, 2024, 10:04 am
#9
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Delta will end the 20 minute baggage guarantee next month. Bummer. I cashed in a ton. Probably at least 500,000 miles over the years. I wasn’t gaming the system, just made sure to always claim upon Delta’s failure to deliver as promised.
https://viewfromthewing.com/delta-ai...am-next-month/
https://viewfromthewing.com/delta-ai...am-next-month/
I have also seen this on Facebook from a very trustworthy source.
David
Feb 27, 2024, 10:06 am
#10
Join Date: Aug 2022
Location: IND
Programs: Delta SkyMiles (DM), Marriott Bonvoy (Titanium, LTP)
Posts: 535
Why isn't anyone citing/linking their trustworthy sources?
Feb 27, 2024, 10:07 am
#11
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Well if this is true, then I'll start sending in complaints through the DL website about bags taking 30+ min to get delivered, and also that skypriority bags come out later/last than others.
Feb 27, 2024, 10:29 am
#12
Join Date: Aug 2022
Location: IND
Programs: Delta SkyMiles (DM), Marriott Bonvoy (Titanium, LTP)
Posts: 535
I've anecdotally noticed this, too. But I check bags so infrequently, that I never got terribly bothered by it.
Feb 27, 2024, 10:40 am
#13
Join Date: Jan 2013
Programs: DL, UA
Posts: 596
About the same time to file a complaint. Irrespective of whether there's a link to make the claim, they've set an expectation of 20 minutes and if the 2500 mile offer goes away, the expectation shouldn't. I'll file separately and they may even give more. Many times I have to check due to size of the bag.....and it is a positive difference that Delta are routinely faster. Here's hoping that stays the case.
Feb 27, 2024, 10:41 am
#14
Join Date: Apr 2015
Location: Midwest
Posts: 66
That's a lot of late bags! Any particular arriving airports you've had more issues with? Since the program was rolled out, I think I was only able to use it twice...we check bags whenever I travel with my family (a fair bit) and never seem to have much of an issue. Maybe I'm just lucky, though.
Feb 27, 2024, 10:59 am
#15
Join Date: Sep 2005
Location: Now in SLC
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Posts: 4,119
Keep in mind that Gary Leff is the same person who once used Wikipedia as a source to claim DL was buying AA's A330s:
I've asked the moderators to update the title of this thread to include the word rumor.
I've asked the moderators to update the title of this thread to include the word rumor.
