Changing ticket with GUC and paid upgrade
#1
Original Poster
Join Date: May 2010
Posts: 3,521
Changing ticket with GUC and paid upgrade
I think this is a case of hangup and call back, but I wanted to poll the experts
I have a mileage ticket to Europe in April. On the flight to Europe, I paid for an upgrade to D1. On the return I have used a global upgrade certificate in and I知 currently in PS.
I want to change the return with out losing my paid upgrade on the outbound. I called yesterday and got told it couldn稚 be done because the agent got an error message. My thought was that maybe that is because she needed to remove the GUC? I definitely don稚 want to change this if it痴 going to mess up my outbound with the incredibly cheap upgrade to D1 😀.
when I look at the mileage that was withdrawn from my account, it痴 two separate withdrawals. Because my flights go JFK to Paris, and Paris to Atlanta. It looks to me like Delta has this in there is two one-way tickets, but I could be wrong on that too.
Anyone got any insights or ever tried to do anything like this?
Thank you
I have a mileage ticket to Europe in April. On the flight to Europe, I paid for an upgrade to D1. On the return I have used a global upgrade certificate in and I知 currently in PS.
I want to change the return with out losing my paid upgrade on the outbound. I called yesterday and got told it couldn稚 be done because the agent got an error message. My thought was that maybe that is because she needed to remove the GUC? I definitely don稚 want to change this if it痴 going to mess up my outbound with the incredibly cheap upgrade to D1 😀.
when I look at the mileage that was withdrawn from my account, it痴 two separate withdrawals. Because my flights go JFK to Paris, and Paris to Atlanta. It looks to me like Delta has this in there is two one-way tickets, but I could be wrong on that too.
Anyone got any insights or ever tried to do anything like this?
Thank you
#2
Join Date: Jul 2003
Location: Atlanta
Posts: 5,417
I think this is a case of hangup and call back, but I wanted to poll the experts
I have a mileage ticket to Europe in April. On the flight to Europe, I paid for an upgrade to D1. On the return I have used a global upgrade certificate in and I知 currently in PS.
I want to change the return with out losing my paid upgrade on the outbound. I called yesterday and got told it couldn稚 be done because the agent got an error message. My thought was that maybe that is because she needed to remove the GUC? I definitely don稚 want to change this if it痴 going to mess up my outbound with the incredibly cheap upgrade to D1 😀.
when I look at the mileage that was withdrawn from my account, it痴 two separate withdrawals. Because my flights go JFK to Paris, and Paris to Atlanta. It looks to me like Delta has this in there is two one-way tickets, but I could be wrong on that too.
Anyone got any insights or ever tried to do anything like this?
Thank you
I have a mileage ticket to Europe in April. On the flight to Europe, I paid for an upgrade to D1. On the return I have used a global upgrade certificate in and I知 currently in PS.
I want to change the return with out losing my paid upgrade on the outbound. I called yesterday and got told it couldn稚 be done because the agent got an error message. My thought was that maybe that is because she needed to remove the GUC? I definitely don稚 want to change this if it痴 going to mess up my outbound with the incredibly cheap upgrade to D1 😀.
when I look at the mileage that was withdrawn from my account, it痴 two separate withdrawals. Because my flights go JFK to Paris, and Paris to Atlanta. It looks to me like Delta has this in there is two one-way tickets, but I could be wrong on that too.
Anyone got any insights or ever tried to do anything like this?
Thank you
#3
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Changing the return always requires rebooking the outbound, at then current pricing. You can't simply rebook just the return.
Agent was 100% correct.
Agent was 100% correct.
#4
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Posts: 3,521
#5
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Join Date: May 2010
Posts: 3,521
But... this does open plan B which I have done several times with Delta... Fly the outbound and THEN call to change
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Thanks everyone
Last edited by Orange County Commuter; Feb 9, 2024 at 6:23 am
#6
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Yes - after you fly the outbound, call and change the return. Only issue then will be if the return flight you want still has GUC space available.
#8
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 766
In my experience with a internaitonal reservation with a GUC, I can't change the reservation online. So this maybe the reason you and the agent are getting an error. It might be worth calling back and seeing if other agent(s) can do the change. They may need to get someone in global ticketing? to do the change manually ....
Good luck!
Richard
Good luck!
Richard
#9
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This is also a mileage ticket, but also a 'dynamic pricing' one that mirrors the same penalties as cash tickets. (XV XT etc. buckets)
#10
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Some legacy fares do have these rules, but they are usually higher bucket fares. These days, the vast majority of wholly unused tickets will require a full reprice of the entire ticket.
This is also a mileage ticket, but also a 'dynamic pricing' one that mirrors the same penalties as cash tickets. (XV XT etc. buckets)
This is also a mileage ticket, but also a 'dynamic pricing' one that mirrors the same penalties as cash tickets. (XV XT etc. buckets)
#11
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DL still allows it on international fares (even cheapest ones), but not domestic/Canada fares (where only option in fare rules is to reprice entire journey). UA/AA domestic and international fares both allow keeping original outbound fare before journey departure when only making changes to the return fare.
#12
Original Poster
Join Date: May 2010
Posts: 3,521
Thanks for all the advice. Basically what I知 reading is this would reprice the ticket and I would lose my paid upgrade and I知 not willing to do that right now. Actually, but I知 kind of hoping for the schedule change so that Delta will have to refund me the upgrade and I can make the change. We値l see.
#13
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Regardless of which flight(s) you change, the international fare change rules usually allow you to use historical fares in effect at ticketing and the AP from the original issue date, unless you are completely changing the travel. Domestic fares require a clean-sheet reprice with current fares and current AP.
#14
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Join Date: May 2010
Posts: 3,521
Thought I would give the "bizarre update" I wound up having to cancel this ticket and book completely new dates. That meant that I could not play "wait the schedule change out" as I had been planning to because I needed to move my GUC to my new flights. I knew that I would lose the paid upgrade but.... I either got a nice or clueless agent but she took my GUC and put me in D1 on my new flight to CDG. (On the return I think she tried to do that because she told me I could only waitlist... deciding not to press my luck I thanked her and hung up. Called back and hour later and got cleared into PS with the GUC) So I "feel" like I didn't lose my paid upgrade ![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Now assuming Delta doesn't make a change I should be on the initial JFK to CDG daytime flight. (Right now it looks pretty empty so I am prepared for a change)
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Now assuming Delta doesn't make a change I should be on the initial JFK to CDG daytime flight. (Right now it looks pretty empty so I am prepared for a change)
#15
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Thought I would give the "bizarre update" I wound up having to cancel this ticket and book completely new dates. That meant that I could not play "wait the schedule change out" as I had been planning to because I needed to move my GUC to my new flights. I knew that I would lose the paid upgrade but.... I either got a nice or clueless agent but she took my GUC and put me in D1 on my new flight to CDG. (On the return I think she tried to do that because she told me I could only waitlist... deciding not to press my luck I thanked her and hung up. Called back and hour later and got cleared into PS with the GUC) So I "feel" like I didn't lose my paid upgrade ![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Now assuming Delta doesn't make a change I should be on the initial JFK to CDG daytime flight. (Right now it looks pretty empty so I am prepared for a change)
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Now assuming Delta doesn't make a change I should be on the initial JFK to CDG daytime flight. (Right now it looks pretty empty so I am prepared for a change)