Restricting skyclub access to the proper terminal?
#1
Original Poster
Join Date: May 2010
Posts: 3,461
Restricting skyclub access to the proper terminal?
So I have a flight this evening out of the Atlanta E terminal. I look on the app and it says skyclubs in E & F are extremely busy but the A center concourse sky club is not busy at all. So I decide I will stop there and go out to E closer to my flight. (I got here incredibly early because my local media told me they were lines for check-in and they lied. 😂
The woman monitoring the little kiosk told me I wasn’t allowed in because I had to go out to E. I told her that the app said E was extremely busy and I was staying here. Once again, she said you need to go E and I just looked at her. I just walked over towards the elevator and came upstairs and she didn’t stop me, but did I miss a change or was this just an overzealous employee?
The woman monitoring the little kiosk told me I wasn’t allowed in because I had to go out to E. I told her that the app said E was extremely busy and I was staying here. Once again, she said you need to go E and I just looked at her. I just walked over towards the elevator and came upstairs and she didn’t stop me, but did I miss a change or was this just an overzealous employee?
#2
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
So I have a flight this evening out of the Atlanta E terminal. I look on the app and it says skyclubs in E & F are extremely busy but the A center concourse sky club is not busy at all. So I decide I will stop there and go out to E closer to my flight. (I got here incredibly early because my local media told me they were lines for check-in and they lied. 😂
The woman monitoring the little kiosk told me I wasn’t allowed in because I had to go out to E. I told her that the app said E was extremely busy and I was staying here. Once again, she said you need to go E and I just looked at her. I just walked over towards the elevator and came upstairs and she didn’t stop me, but did I miss a change or was this just an overzealous employee?
The woman monitoring the little kiosk told me I wasn’t allowed in because I had to go out to E. I told her that the app said E was extremely busy and I was staying here. Once again, she said you need to go E and I just looked at her. I just walked over towards the elevator and came upstairs and she didn’t stop me, but did I miss a change or was this just an overzealous employee?
If for some reason this has changed I guess it’s the end of the SkyClub Crawl
#3
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
No you are not restricted to sing the club in the terminal/concourse that you are departing from. Its silly an agent would even try saying you can't go in and have to go to the different one. Gate changes happen a lot in ATL and been plenty of times my gate moved terminals there.
Nothing wrong with the agent just making you aware of your departure gate and saying there is a club over there, but shouldn't be trying to force it.
Nothing wrong with the agent just making you aware of your departure gate and saying there is a club over there, but shouldn't be trying to force it.
#5
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,118
So I have a flight this evening out of the Atlanta E terminal. I look on the app and it says skyclubs in E & F are extremely busy but the A center concourse sky club is not busy at all. So I decide I will stop there and go out to E closer to my flight. (I got here incredibly early because my local media told me they were lines for check-in and they lied. 😂
The woman monitoring the little kiosk told me I wasn’t allowed in because I had to go out to E. I told her that the app said E was extremely busy and I was staying here. Once again, she said you need to go E and I just looked at her. I just walked over towards the elevator and came upstairs and she didn’t stop me, but did I miss a change or was this just an overzealous employee?
The woman monitoring the little kiosk told me I wasn’t allowed in because I had to go out to E. I told her that the app said E was extremely busy and I was staying here. Once again, she said you need to go E and I just looked at her. I just walked over towards the elevator and came upstairs and she didn’t stop me, but did I miss a change or was this just an overzealous employee?
#6
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,949
My strategy in these kinds of instances is to just assume they were joking, give a slight chuckle, then just continue on. Very unlikely that any SC agent would act as a physical barrier to your entry.
#7
Original Poster
Join Date: May 2010
Posts: 3,461
that is basically what I did. I just smiled and headed to the elevator
#9
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,365
I have often used a ATL SC that was not in the same concourse and never had an agent say I must/should use a different SC.
#10
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 683
I always have to go to an agent instead of using a kiosk or the handheld scanner at the Sky Club because of a missing initial on my Amex. One door agent in DTW wasn't having it early one morning. She said "we'll let it go this time" even though no one else has hassled me about it for the last seven years. And no one has hassled me since.
#11
Join Date: Jan 2010
Location: ATL
Posts: 1,924
Kiosk also doesn't work for me, was told due to JR missing from my AMEX account name (to match my Delta account). Had the JR added to AMEX, got new card, still doesn't work.
Flying domestic out of ATL on SAT, but usually go thru Intern'l terminal due to shorter TSA line, will be heading to the F lounge.
Flying domestic out of ATL on SAT, but usually go thru Intern'l terminal due to shorter TSA line, will be heading to the F lounge.
#12
Join Date: Mar 2021
Posts: 315
I’ve had instances where they made sure I knew my flight was at a different concourse, but never been denied entry. I receive more push back when my flight is boarding soon.
Agent: “Umm, your flight is boarding in 5 minutes.”
Me: “Challenge accepted.”
I wonder if they will now make me go to the Grab and Go “clubs”?
Agent: “Umm, your flight is boarding in 5 minutes.”
Me: “Challenge accepted.”
I wonder if they will now make me go to the Grab and Go “clubs”?
#13
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
Were you trying to enter the club ahead of the 3 hour mark? If yes then maybe the agent wrongly assumed you were not allowed entry because of the terminal difference. when agents don't know why something is happening they often make up a reason to sound official or informed.
ATL is always a mad house with clubs. I'm flying out from ATL today and at the 3 hour mark went to the club that was showing as "slightly busy" rather than the "extremely busy" at Term B club. F club had no issues letting me in and it was quite calm in between the INTL flight time banks.
ATL is always a mad house with clubs. I'm flying out from ATL today and at the 3 hour mark went to the club that was showing as "slightly busy" rather than the "extremely busy" at Term B club. F club had no issues letting me in and it was quite calm in between the INTL flight time banks.
#14
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,604
#15
Join Date: Mar 2005
Location: West of CLE
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Posts: 5,384