How long before upgrade to Comfort+ for Diamond Medallion ?
Dec 23, 2023, 4:18 pm
#1
Original Poster
Join Date: May 2010
Posts: 1,898
How long before upgrade to Comfort+ for Diamond Medallion ?
In the past it seemed that when a Diamond Medallion books a flight in Main Cabin, almost immediately after confirmation of the paymnet, they would get notice of an upgrade to Comfort+. Is this still the case?
Just wondering since I booked a flight for January in main cabin a few hours ago. After getting confirmation for the purchase, I was able to select seats in Comfort+ (free, no charge), after saving and exiting seat selection, it doesn't confirm the selection (gives me a message saying the seat is not available and to try again later.) However, if I select a seat in Main Cabin, my seat is confirmed.
Any thoughts?
Thanks.
Just wondering since I booked a flight for January in main cabin a few hours ago. After getting confirmation for the purchase, I was able to select seats in Comfort+ (free, no charge), after saving and exiting seat selection, it doesn't confirm the selection (gives me a message saying the seat is not available and to try again later.) However, if I select a seat in Main Cabin, my seat is confirmed.
Any thoughts?
Thanks.
Dec 23, 2023, 4:32 pm
#3
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,623
DL app shows 1 F class available and 2 comfort plus but seat selection does not offer any choices
The app also shows both upgrades to F and Comfort Plus are requested.
Dec 23, 2023, 4:33 pm
#4
Join Date: Jul 2003
Location: Atlanta
Posts: 5,417
There are always 2 C+ reserved for the gate to accommodate disabled, etc. These are not eligible for upgrade in advance. Only gate upgrades.
Dec 23, 2023, 4:49 pm
#5
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,623
Let me hope for the 1 F class upgrade at least to jump over the C+
Dec 23, 2023, 5:08 pm
#6
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,279
In the past it seemed that when a Diamond Medallion books a flight in Main Cabin, almost immediately after confirmation of the paymnet, they would get notice of an upgrade to Comfort+. Is this still the case?
Just wondering since I booked a flight for January in main cabin a few hours ago. After getting confirmation for the purchase, I was able to select seats in Comfort+ (free, no charge), after saving and exiting seat selection, it doesn't confirm the selection (gives me a message saying the seat is not available and to try again later.) However, if I select a seat in Main Cabin, my seat is confirmed.
Any thoughts?
Thanks.
Just wondering since I booked a flight for January in main cabin a few hours ago. After getting confirmation for the purchase, I was able to select seats in Comfort+ (free, no charge), after saving and exiting seat selection, it doesn't confirm the selection (gives me a message saying the seat is not available and to try again later.) However, if I select a seat in Main Cabin, my seat is confirmed.
Any thoughts?
Thanks.
Dec 23, 2023, 7:11 pm
#7
Join Date: Aug 2004
Posts: 566
For the OP's issue (not ffl's, so assuming there are C+ seats available for assignment) I often find that the first time I try to select seats I get that error message. I then have to re-do the selection immediately and the second time it always works. I've always just chalked it up to one of the multitudinous IP glitches that afflict Delta.
Dec 23, 2023, 7:31 pm
#8
Original Poster
Join Date: May 2010
Posts: 1,898
For the OP's issue (not ffl's, so assuming there are C+ seats available for assignment) I often find that the first time I try to select seats I get that error message. I then have to re-do the selection immediately and the second time it always works. I've always just chalked it up to one of the multitudinous IP glitches that afflict Delta.
Maybe tomorrow, things will be fixed.
Dec 23, 2023, 8:40 pm
#9
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,635
Sometimes I've seen that the system gets 'stuck' and I have to un-check the upgrade requests and go back in and re-check them for C+/F and then it'll decide to process the C+ 'upgrade'.
Dec 24, 2023, 12:44 am
#10
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA — the REAL Washington; occasionally (but a lot less often than before) in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K (closing in on 0.5MM)
Posts: 21,636
all the above, plus Schedule Change Saturday messing with the system 
Dec 24, 2023, 6:52 am
#11
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,386
Dec 24, 2023, 7:28 am
#12
Join Date: May 2010
Posts: 3,521
No, I am still not able to confirm seats in Comfort+. There are plenty of seats available (more than 50% of the Comfort+ seats are available in each of the three flights.) I have tried several times. Tried various browsers and then the app. Booking reference and ticket # issued. Shows that I have requested upgrades to Comfort+ and First.
Maybe tomorrow, things will be fixed.
Maybe tomorrow, things will be fixed.
well, there’s this other option that I know people no longer like to use but I find it works really well in a case like this. Call. The agents can generally fix things for you.
notice I said call. If you think that you’ll be good and use chat, don’t be surprised when you discover you no longer have any flight at all because they thought you wanted to cancel not fix something and so they canceled it for you and then they hang up
Dec 24, 2023, 2:31 pm
#13
Original Poster
Join Date: May 2010
Posts: 1,898
well, there’s this other option that I know people no longer like to use but I find it works really well in a case like this. Call. The agents can generally fix things for you.
notice I said call. If you think that you’ll be good and use chat, don’t be surprised when you discover you no longer have any flight at all because they thought you wanted to cancel not fix something and so they canceled it for you and then they hang up
notice I said call. If you think that you’ll be good and use chat, don’t be surprised when you discover you no longer have any flight at all because they thought you wanted to cancel not fix something and so they canceled it for you and then they hang up
Dec 24, 2023, 2:36 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,544
It should show you in SU class after upgrade has cleared. If it's still showing you as having a coach class on flight, then upgrade sounds like it has not actually processed yet for some reason. Comp upgrades to FC clear into OU class.
Dec 24, 2023, 2:41 pm
#15
Original Poster
Join Date: May 2010
Posts: 1,898
Thanks all.
Merry Christmas.