Adelphos

1) I flew JFK to JAX on Sunday, regional carrier, E175. I was in C+, and was expecting a pass of the snack basket that was offered to F. Instead, we were offered almonds, chips, cookies, etc, along with standard beverages (alcoholic beverages were offered)

2) on JAX to ATL now (connecting). FAs are only offering abbreviated service on this short flight, so they did the “coffee, water, snacks” thing. I accepted water only. It does not appear the FA in F will walk back to C+ with the snack basket.

https://www.delta.com/us/en/onboard/...a-comfort-plus

I will likely be in C+ on ATL to LGA in a bit, so I will see if they will give the snack basket. But it seems like they have gotten rid of it on flights under 900 miles? But JFK to JAX is over 900 miles? I seem to remember generally getting the snack basket on most flights in C+. Seems like a devaluation of C+ happened this year… 😐

Duke787

Yes they have. My last few flights with them on JFK - RDU and RDU - ATL both were the same as your scenario 2.

In the past both received the basket and it was often announced "coffee, water" but if you asked for something they got it for you. Last time I traveled they wouldn't even get me a Diet Coke (morning flight, not looking for alcohol, refuse to drink the on-board coffee) even though they had plenty of time to talk in the galley after finishing "service"

dcadwell

Very much the same.

DrMilano

Agree with the devaluation of C+, but the pricing is inverted to the current “Premium” service level provided.

DCflyer1222

I really had hoped express service would vanish by now. Anyone believe that will change? My wife did ATL-MIA this past weekend (which is longer than the 400 miles supposed to be for express) and the crew still only offered express in Main. Also, I don't understand just the beer/wine in Comfort+, why not add the spirits too? Is it because they don't want to deal with mixers? This "express" service is a joke

Hepsaint

Yep, and don't expect the snack tray to be refilled too much in after a few rows have gone by. If there is something you want that is gone by the time the snack tray get to you, be sure and ask so they know that a replenishment is necessary.

Ascii

Comfort+: a "premium" cabin on the "premium" airline, but with less service than Southwest on flights <500 miles.

Duke787

Agree it's interesting, this is actually one of the factors that makes me fine with giving up PM after next year. C+ used to be a good reason to stick with PM every year because of the service/food/drinks vs. say United E+ and pay whatever economy premium existed. Now C+ / MCE / E+ are all the same and with United, I just need Gold to confirm E+ at booking

coke cans and winglets

I have never gotten the basket on sub 900 mile routes since COVID. JFK-JAX is only 828 miles, that route (along with LGA-JAX) gives me minor annoyances as they're right under the meal threshold for First, but not like it matters there anyway since JAX is a sad box station, ugh.

Adelphos

I did standby for an earlier flight and did main cabin from ATL to LGA and bypassed a confirmed C+ seat… because the snacks and drink service (as long as you have some drink coupons) is the same now. I got the same can of wine and Biscoff cookies in row 20 as I would get in row 10

For me - devaluation of non-MM Diamond, and the devaluation of C+ soft product, are meaningful blows to both Diamond and Platinum

rylan

I thought they just did the 'reduced' service on short flights, and are supposed to have a full snack basket for F and C+ on those flights like JFK-JAX since its long enough. But from that link it sure does say you don't get the better basket under 900mi.

On those shorter flights were they announce wine/beer for C+, I've heard some pax request a soda and liquor and the FA obliged and just handed them the mini so the pax could pour their own. Really no reason they can't offer it to C+ anyway when the flight is ~1hr in the air.

Adelphos

All of the various rules in terms of flight length, mainline vs regional (which I suspect has something to do with a lot of this), etc all just emphasize the point that a few years ago, you could be in C+ and expect more leg room, free alcohol and the snack basket. It was all very simple. Now, a lot of this is in question. Just more devaluation. If Diamonds and Platinums are going to generally be in C+ due to elite inflation, this matters a lot

unitedbusiness

I don’t think DL seems to care about your diminished offerings on such a short flight …and goes to show how it does not really differentiate C+ from main cabin on many flights less than 900 miles, which are many esp from ATL and DTW, save for a measly few extra inches of legroom

Pianoman109876

I'm confused; unless it was an exception route, Delta NEVER did a premium snack basket on <900 mile domestic routes. I know this because I fly ALB-ATL (852) constantly and I NEVER get a snack basket in C+.

My understanding is:

500-899
FC: Premium Snack Basket
C+: Regular Snacks, full drinks
MC: Regular Snacks, drink for purchase

900+
FC: Meals (if in meal time), regular snacks, full drinks
C+: Premium Snack Basket, Full drinks
MC: Regular Snacks, drinks for purchase

(this is in addition to anything available for purchase)

coke cans and winglets

Wasn't sure if I was going crazy, but this was exactly my experience as well. I had said up thread I have never gotten a snack basket in C+ on a sub 900 mile flight since COVID, but come to think of it, I haven't even gotten that ever pre COVID either.