Premium not-so-select: new policy?
Sep 22, 2023, 11:28 am
#1
Moderator: National Car
Original Poster
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
Premium not-so-select: new policy?
Currently mid flight on an international trip, seated in premium select. We are on a 767. I’ve flown this route and itinerary many times without issue. Today, I was scolded for using the restroom immediately forward of the premium select cabin (right behind Delta One), and the crew subsequently blocked the aisles with beverage carts to prevent others from using it! I’ve never seen that one before.
This also means no access to usual snack basket location and there has been no snack service in ~4 hours following meal service at takeoff. When I asked for the basket I was told we were not eligible and snacks were for Delta One only.
so to recap:
3 bathrooms blocked in forward cabin for Delta One; blocked aisles
4 bathrooms for the entire rest of the plane
no snack service or available food for Premium Select
Did I just get a bad crew? Is this a new policy change? Truly dumbfounded and trying to understand what I may be missing here.
This also means no access to usual snack basket location and there has been no snack service in ~4 hours following meal service at takeoff. When I asked for the basket I was told we were not eligible and snacks were for Delta One only.
so to recap:
3 bathrooms blocked in forward cabin for Delta One; blocked aisles
4 bathrooms for the entire rest of the plane
no snack service or available food for Premium Select
Did I just get a bad crew? Is this a new policy change? Truly dumbfounded and trying to understand what I may be missing here.
Sep 22, 2023, 11:32 am
#2
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
I believe this has always been the policy on almost all DL planes (I’m on my phone so I can’t review the curtain arrangements on Aerolopa to say all). They often make an announcement reminding you the bathrooms are behind you.
Sep 22, 2023, 11:47 am
#3
Join Date: Jul 2008
Posts: 801
This has always been the case, you have just been lucky in the past, I would say a good 80 percent of the time I see the crew block access with carts, I don’t know the exact plane you were one but there are mostly only two bathrooms for delta one on the 767, I guess what you are missing is that premium doesnt really get you much of anything,
Last edited by tennessetom; Sep 22, 2023 at 12:40 pm
Sep 22, 2023, 12:05 pm
#4
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
Sounds like a 767-400 which has one bathroom to the back of Delta One. That particular plane only has one bathroom up front; so the one behind Delta One is used as the 2nd one. The Flight attendant was correct in this case.
Sep 22, 2023, 12:37 pm
#5
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Premium select needs to remove Premium from the name and rebrand to Select Coach.
There is nothing premium about it.
There is nothing premium about it.
Sep 22, 2023, 3:20 pm
#7
Join Date: Jul 2010
Location: BUR
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Posts: 1,788
Was on a TATL 763 flight in PS in June and can attest that the lavs in the front of the cabin is curtained off and PS pax need to use the Econ lavs. Although the scolding by the FA is a bit silly.
Sep 22, 2023, 3:43 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2017
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Posts: 10,515
Same policy with other airlines too.
Some FAs are just more strict than others.
Try try again. It's not like they would be guarding the bathroom the whole time.
Some FAs are just more strict than others.
Try try again. It's not like they would be guarding the bathroom the whole time.
Sep 22, 2023, 4:52 pm
#9
Join Date: Mar 2010
Location: CLT
Programs: AA Platinum Pro, DL UA
Posts: 457
I haven’t flown Delta’s Premium Select, but from videos I’ve seen on various blogs, there isn’t anything to justify the added expense. The food looks like regular economy, the food presentation is awful, and from reading this, there is no premium service.
Sep 22, 2023, 4:59 pm
#12
Join Date: Jul 2008
Posts: 801
Many businesses these days only allow employees premium select or the equivalent, our policy is by mileage and London isn’t far enough for D1, i have always suspected premium select was added basically for business travelers to keep down expenses for companies, it really isn’t premium enough over coach in my mind to pay for but it is what we get booked in,
Sep 22, 2023, 5:08 pm
#13
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Many businesses these days only allow employees premium select or the equivalent, our policy is by mileage and London isn’t far enough for D1, i have always suspected premium select was added basically for business travelers to keep down expenses for companies, it really isn’t premium enough over coach in my mind to pay for but it is what we get booked in,
Sep 22, 2023, 5:10 pm
#14
Join Date: May 2010
Posts: 3,461
Many businesses these days only allow employees premium select or the equivalent, our policy is by mileage and London isn’t far enough for D1, i have always suspected premium select was added basically for business travelers to keep down expenses for companies, it really isn’t premium enough over coach in my mind to pay for but it is what we get booked in,
so? If your business only allows you to fly premium, there are a number of other carriers flying a Premium product across the Atlantic ocean that’s a lot better than the pathetic product Delta’s putting out. Why are you flying Delta? Heck, if your business makes you book on delta.com you could still fly another carrier. Trust me, I have. There is absolutely no reason to step foot on a delta jet to sit in “Subpremium”